I had a nail in my tire, and I was able to get into the St. Peters store. This was no plug and…read moreplay......they found the leak, took the tire off the rim, filled the hole with a rubber compound and then vulcanized from the inside of the tire. Remounted and rebalanced. I was impressed! They pulled my car out front, handed me the key, and said; you are good to go sir. I paused, and responded with "but I haven't paid yet". He responded "No sir, this is free of charge, please come back again" I was blown away. One of the Founders three pillars; Delighting customers: The company prioritizes exceptional service, which is evident in their practices, such as offering complimentary tire repairs and rotations. I will be back again.

Had to go here when we had a blown tire. Made a reservation online with ease! The next morning…read morecalled to order tired and the customer service over the phone with Ben was amazing! Upon arrival Ben was even more helpful and so was Saturn! Tires are never cheap but the cost was fair! I would surely recommend especially with the location being right off the highway and there are a few shopping stores nearby to pass time during the wait

I took my wife's Jeep in to diagnose a check engine light. I did not have an appointment but just…read moreleft the car there for them to work it in and they called back with a diagnosis before noon. I asked them to check a couple other items on the vehicle And was surprised and extremely satisfied with the cost of repairs. Would highly recommend

Their services excellent and fast and reliable. I would love…read moreto use their service more often and also I would like to recommend it to my friends and family.

I took my car to another local repair shop I always went to and trusted, they were bought out…read morerecently. They quoted all kinds of things to fix, some I believed, some were outright lies! One lie was that the battery needed to be replaced and they would happily do that for $425, yeah, I bet you would! The problem was THEY had just replaced the battery 14 months earlier (much cheaper then) when the shop was under different ownership and it had a 4 or 5-year warranty! Immediately I was suspicious. They also said I needed a brake job, alignment, motor mounts, and a new power steering pump. The power steering pump was quoted at over $2000 total, the labor alone was quoted at about $1500! How many hours or days does this one job take to justify $1500? I am no expert, but it would seem they probably get around $150 per hour, but certainly not more than $175, so $1500 would mean 8- 10 hours! I looked up how long the job takes online for my car and found it can take about 3.5 hours, and an experienced mechanic can do it in just over an hour or two so not sure what that place is doing. After doing my own research I knew I had to go somewhere else. I knew the brakes and the power steering needed to be addressed so I called Plaza. I spoke to Justin who was extremely helpful and professional and made an appointment for the next day and dropped the car the evening before. I asked them to do the brakes and alignment after getting a quote. I also requested that, if at all possible, to have my car finished by 3 pm, they called at 2 pm and it was ready! They did the brakes and alignment for quite a bit less than the other shop quoted, checked my battery which it turns out is fine, and gave me a quote to fix the power steering that was a FULL $800 cheaper (parts and labor) than the other shop quoted and that is without the coupon online. I will be calling Plaza in a few months to do the power steering pump. I think I have found my new car repair shop!

this place is Horrible! I go to get a set of tires and plaza tire messes up 5 different times, I…read morehad to go back up to the store 5 times! They went as far as letting air out of my tires to stop the wobble/shake. Then they sent me to another store where they said my rim wasn't bent and they put it on the back passenger side where I wouldn't feel the wobble as bad! I talked to Keith; which was just like oh well you have to get a new rim at my cost out of my pocket for there mistakes! My rims were fine until they let air out of my tires to try and get over on me. The first 4 times when the management was looking at it they was fine! They even charged me for an alignment to bleed more money out of me! I would recommend anyone to stay away from these guys! I'm so upset I have to go through all this trouble just for a set of tires! I really hopes this saves someone the stress of dealing with these crooks.

Make an appointment and prepare to leave the vehicle for a few days- or wait for Plaza to hire more…read moremechanics. I usually get my vehicle fixed here, but Plaza seems to have gotten busier. However, the amount of bays being used seems less... Still, I would use them for a quick change of my tires. I trust them to work on my 2010 van and get it running right again. Even if it takes a few days to make an appointment and a few days to fix it. However, they do fix it. It may end up costing more than expected, but they seem to now buy dealership parts. I am a fan. However, I want to get a Toyota and depend on them less.

N E V E R A G A I N…read more I've given this shop a few chances. Far too many opportunities for the way I've been treated. The latest is I called at 10:00 am on Saturday and asked if they could work in a simple rotation just sometime that day. Anytime that day. Told they could before 4:30 so I said I'd drop off before noon. I was then told has to be dropped off in next 30 minutes which I did. Arrived and told it might "carry over" until Monday. Umm no, it won't. Went to Tire Choice down the street and started on it in 10 mins. What changed in that 30 minutes when Plaza knew I was dropping off? More profitable tire sale? Laziness? Whatever, not the way to develop business relationships. NEVER AGAIN. Tire Choice is so nice Open to discussing what? There isn't anything to discuss. Done with you

They do an amazing job at a fair price. The staff and mechanics are friendly and explain everything…read moreto you so you know what is going on with your vehicle.

I have seen all the bad reviews at different locations. Here's my experience:…read more 5-Star Review I had the pleasure of getting my car serviced today at Plaza Tire, and I am genuinely impressed. The entire team is incredibly friendly and helpful. This is truly the best business in Fairview Heights, Illinois, and it has officially become my go‑to place for all my car needs. While I was there, I overheard another customer complimenting an employee--Cody--on his great work and friendliness, which matched my own experience. Patrick and Michael helped me during my visit, and each of them showed their own unique style of kindness and professionalism. Even the gentleman at the soda machine offered me a drink. It may seem small, but it meant a lot. The staff interacts with customers the entire time, creating a welcoming and genuine atmosphere. Plaza Tire is a real asset to Fairview Heights. Please don't change--at this rate, you'll have the whole city coming to you for their automotive needs. This company is on a path to grow. Until they show me a bad experience. I rate this as a great place. Cody will be going to Belleville Illinois and I think he will be a great asset to the Plaza tires.

scheduled online for my vehicle to be worked on, i get there after getting 7 messages reminding me…read moreto be there for my appointment and the person there says they are closed and that the call center doesn't listen to them. this is beyond BS

NEVER GO TO AUTOTIRE!!!!!!! AUTOTIRE failed my safety…read moreinspection with a $400 estimate regarding front end work that needed to be done for it to pass (all lies). I told them No and took my truck to Ofallon garage for the same inspection and It passed with no problems. O'Fallon Garage explained to me that there is no way they believed this truck needed repairs as the front end is as tight as it could be... DO NOT GIVE A PENNY TO AUTOTIRE!!!!!!!! They are charging people for work that does not need to be done and stealing your $$$$$!!!!!!

This was my 2nd time at this location since they have been open. First time was a tire censor this…read moretime a small screw in my tire. Both times repairs were made immediately and both times there was NO Charge. The service was friendly and I recommend this location for your tire needs.

I was pleasantly surprised when my tire was fixed at no charge at Discount Tire yesterday. I was…read morepleasantly greeted and I asked if I needed an appointment. I was told no. I told the young man that my tire was leaking based on the alert on my dashboard. He offered me a seat and went about checking the tires. He said they would find the problem and let me know. A little later he advised that my tire had a metal shard in it and they were able to fix it. I asked the cost and he said, "No charge." If they are able to fix the tire, they don't charge; they only ask that you patronize them the next time you need tires. I was escorted to my car which was delivered near the entrance and drove home completely satisfied with this encounter. What a great business model.

Just about 6 years into owning my car and it was time to get new tires. I was so skeptical to go…read moresince I had never heard of anyone personal go to discount tire. They would go to dobbs or another chain because it's well known but I saw this place had a 5 star rating and I was like okay let's give it a go. I did my research for the type of tires I should get. Earlier this winter I was sliding over ice and was convinced I needed to get an SUV until everyone around me said no I just need new tires lol So I found all weather tires and even opted for something highly rated that's more expensive but popular because it gave me peace of mind to know they were a solid choice. The men who I interacted with were so nice and educated me. I made an appt online and then they called me because they could get me in earlier (which I was so grateful for!!) I did have a prior appt and they said I could swing by whenever and they would finish before close so I could come by to pick it up. Knock on wood it's been great so far! Should be good for the next 6 years. I'll probably have a new car by then but hoping I won't have any trouble! I did opt for the warranty so shouldn't be any $$ with their no questions asked policy so again, great peace of mind.

The Experience I have been waiting for!…read more Researched the tire I wanted and saw was for sale at Discount Tire. My old place did not. Stopped in and their Bridgeton location had in stock. So they shipped,same day to Lake STL, and was cheaper than anywhere else. I came back 3 hours later and they installed the 4 tires in about 30 minutes. They cleaned/shined the tires. Ran an alignment test. -I did not need an alignment. -My old place always charged me. Place is really clean and friendly. Aiden, my sales guy, was awesome!! Super friendly and found me discounts. I'll be back with my other vehicles! Freddy's is next door. You can eat ice cream and watch them install your tires in 30 minutes. It's perfect!