They were so professional. They had to order a part, but we were under a time constraint, so they…read morepicked up the overnight shipping cost to make sure we got the car back in time. These days, professionals that take their job seriously and care about their clients are rare. Found my new go-to in car repair!

Very fast, efficient and flexible I'm guessing due to a clean and organized shop. Had me in and out…read morein a couple of hours.

always have a good experience. If you really look hard, you can almost always find a 50% off coupon…read morefor conventional oil change or $25 off synthetic. My only problem I have with any of these places is working for the extra sales. I've had guys bring me an air filter that I replaced two weeks ahead of time and said it was dirty and needed replaced because it had a slight tint. My wife won't even go to get the oil changes anymore because she feels so pressured to do everything that these guys say"have"to be done even though her father is a master mechanic and does 90% of the maintenance himself. We do the oil changes so we don't have to bother him for small stuff.

If my last oil change were an essay that Valvoline wrote, I would mark it in red with a solid C…read moreplus. The technician that guided me in was super friendly, as is everybody here, typically. I visited on one of those amazingly frigid January days we get here in the Midwest and they had the heat blasting from above to keep the cavernous, window-filled garage warm. I've been here several times over the last couple of years and the process always moves quickly. Being able to sit in my car the whole time is a perk that keeps me coming back. They were shortstaffed, so I gather that was the reason they did not take a gander at my cabin air filter or try to upsell me on any other items, as is typical. Also skipped was guiding me through resetting the oil change reminder my car gives me. They verified that my headlights and signals were functioning properly, though. I used to think it was a plus that they checked the air in my tires, but when I left this time, I realized that three out of four of my caps weren't screwed back on properly. So next time, I will just have them skip that part and stick to doing it myself. I remembered to grab the discount that's always available: I utilize the synthetic blend, so I saved $15. If you use the full synthetic, it's $20 off. Google it or call the store and choose the option to have a coupon sent directly to your phone. Easy peasy - and one more thing checked off the to do list!

I have been a customer of this location for several years. They have a high turnover, but I…read moreunderstand it's probably a starter job for those wanting to become full fledged mechanics. They are always very friendly and thorough and they are not pushy with the upsell. I can always find a great deal on Groupon, you just need to give it a couple of hours process before going for your oil change so that you can use the voucher. I wasn't able to get my oil changed the other day because they were completely out of full synthetic oil, which they said rarely happens. I am hoping that they got it in so I can get my oil changed today.

I visited this Valvoline for an oil change on a Saturday. The location was bustling, there were…read morethree bays full and 2 cars pulled into queue ahead of me. Upon arrival I was immediately greeted by friendly and enthusiastic staff, and I was directed to queue up in bay 3. Within minutes I was directed into the 3rd bay, where I was asked a series of questions, as new customer it was quick and simple, and the team made everything about the experience great. In less than 20 minutes I went from 5th in queue to on my way, with no extra unnecessary fluff, and a deal with a $10 coupon for semi-synthetic. Quick, efficient, informative, friendly! Keep up the great work!

I've been to this store many times and they do a great job! Also, I used to work for VIOC. Today I…read moreran into one of their techs, Chris, at an area restaurant and since he didn't know who I was I thought I would "mystery shop" him about why I should pick VIOC. Wow, I was impressed. He knew about great details about Valvoline oils, shared that techs must have over 250 hours of training before they can even touch a car. I finally told him who I was and they I once worked for the company. Chris @ their First Capitol St. Charles, MO has a bright future with this company!!

I had my oil changed at this shop for my leased 2023 Jeep Compass at the end of October 2025…read more Shortly after, on December 31, 2025, I discovered my car was leaking oil. When I returned to the shop, I spoke with Mike and Jared, who informed me that the oil filter was leaking because I had supposedly failed to get my oil changed within three months and needed to schedule another service. I clarified that my dealership recommends an oil change every six months. However, they insisted that dealerships use different oil filters and claimed that their advice was aimed at ensuring the car breaks down, so they can charge for repairs. This experience was not only frustrating due to the poor customer service but also concerning because of the inaccurate and misleading mechanical information provided. It felt as though they were more focused on selling unnecessary services rather than addressing my legitimate concerns. I cannot recommend this shop based on this experience. I will never go to this Valvoline or any other Valvoline shop.

Second time I went to this place. It will be the last. Every time I'm there they tell me there's…read morenot somebody that is able to rotate tires or do some other service. There were zero cars that they were working on. And it was like I was putting them out to do their jobs. So lazy

Leaving 4 stars as the management was quick to resolve what could have been a 1 star review. My…read moreexperience wasn't great with initial visit. Team was busy, hot and miserable, and no all equipment working. However it trickled over to my experience as a customer. However, I called customer service. Manager / owner very quick to respond and resolve. Very polite and professional. Showed up at home to check over car, Had come back up to make it right and was a very difference experience. Thank you!

As a constant traveler of the U.S., I have used Walmart Auto Care nationwide for a decade. While…read morethe service usually takes under two hours, this visit lasted four hours. However, I want to emphasize that the garage technicians themselves were outstanding. Every employee who worked on my car was courteous, friendly, and highly professional during our interactions. Unfortunately, these excellent technicians are being severely let down by poor management and chaotic operational workflows: Understaffing: Despite having six service bays, management only scheduled one employee to work at 7:00 AM. System and Clerical Errors: The ticketing system resulted in staff completing my tire rotation at 9:15 AM but placing the car back in the parking lot to wait on an oil change. I inquired several times with little positive results. My car then sat "overlooked" until 10:30 AM, when I then went up to a different technician and inquired on the status of my car and explained I had been here when the auto center opened this morning. The moment I brought this to a technician's attention, he handled it professionally and immediately pulled my car into a bay to finish the job. This four-hour delay was entirely a management failure. The frontline employees do a wonderful job, but leadership needs to fix the staffing and ticketing issues at this location.

My car died in the Walmart parking lot. Ryan just so happened to still be in the building 30…read moreminutes after the closing of the auto center. He showed my husband and I what jump boxes he recommended. He then took extra time out of his day to come out and jump start my car since the jump boxes would have to be charged first. He went above his job description to help someone in need! Not only is Ryan a great mechanic, he's an amazing person!

My girlfriend had one singular tire replaced..... apparently they don't understand how to do…read morethat.... They had installed the tire incorrectly and damaged the break pads in a way where they were constantly engaged. Apparently they had "test drove" the car before handing us the keys and the car was "way better now". It is blatantly obvious that they did not do this as the car can barely accelerate past 25 miles per hour. We simply wanted someone to fix a tire.... That has turned into thousands of dollars worth of damage with no compensation from this company. If you're thinking about coming here.... Literally anywhere else is going to be a better bet for you. Cannot express how Terrible service was. Edit: They expect us to drive the damaged vehicle back to their shop and refused to tow it. This is a big deal as the damage they had done to the break pads can cause the pads to overheat and start a fire. It could also cause the breaks to completely give out making the vehicle completely unsafe to drive. Absolute fucking morons running this shit show.

I went on 3/30/26. I left my honda accord at the shop from 8:30 am - 4:30 pm. I went in for tire…read morerotation and alignment. I was their diagnostic machine indicates transmission problem. My cat was making a whirling sound. So, I took my Honda to dealership where I am told, I need two new tires- sound gone, and recommend an alignment How did the tire shop miss it, i don't know. .. Yes, I called and talked the to Mark, who said I should have brought it back. You misdiagnosed my car and bring it back. I asked for the refund of the money spent another they did on the car for my inconvenience, and they have left me on hold. Said someone would get back to me but no has... buyer beware

Had an appointment a week in advance for 11am. Got there on time and went across the street to kill…read moretime at McDonald's. 45 minutes later they still hadn't worked on it and took walk ins ahead of my car. What's the point of making an appointment if they're an hour late starting on the vehicle. I hate when doctors keep me waiting an hour much less oil change guys.

Mike has been very rude and the service has not been good. Any question that I've asked has barely…read morebeen answered and he has been very short. I called to check on my car and he said they were looking at it and then immediately hung up. He needs to work on his customer service because that is his job and he is being paid to talk to customers.

Grinding. That's what I was hearing when I was braking this week. Ugh. Never a good sign…read more Gary made getting new pads and rotors much less stressful. James did the test drive and evaluation, and Gary explained each charge in detail before performing the work. He automatically included the online coupon I'd hunted for before coming in, which was nice. I got one other quote nearby - and this one came in at about $50 less. They have an indoor waiting area with a TV, along with a few chairs outside. A smooth, friendly, positive experience.

Listen to the reviews. Avoid this place! I got a set of new tires. They did not have it ready at my…read morerequested time 3:00. Then when I called to ask, they said they weren't finished yet. I told them i needed the car because I had work at 4. I headed up there and they forgot to put the new rim on, even though jt was talked about and put in the instructions. They had to take my car back in and change it quickly. No sense of service or apology. Frustrating because they knew everything they needed and my car was dropped off at 9:00 am.

So fast! When I asked if I needed new air filters they were honest and told me not quite yet. 25…read moreminutes total and I didn't have to leave the car. The free bottle of water was a nice touch too.

TERRIBLE SERViCE! They broke my hood and denied responisibility and were incredibly rude and slow…read more Do not go there.