They deserve fines not ratings! This service is not run by someone who cares about the health or wellbeing of your family members. They are always late for pickup and drop-off for dialysis patients, as well as other doctor appointments, considering they have a scheduled time every time for the appointments. The lady answering the phone is very unprofessional, inconsiderate, and condescending. The low level of service this company provides needs to be looked into because they don't care about the extra strain they add to their elderly clientele they are supposed to be servicing with on time pickups and drop offs. Do yourself and family members a favor and choose a different company. read more

they are horrible an hour late for pick up - my Mom has missed Drs appt because if them. they clearly over book. I'm reporting them to the better business bureau. you speak to the employee ( dispatcher ) his response is "im not the driver " . if I could give them no stars tgat would be generous. When I called again after my Mother waiting in her wheel chair for over an hour the dispatcher told me it's not his problem... for a medical transport company they have no empathy... read more

If it were possible to give this company 0 stars then I would. There should be absolutely NO reason for this company's employees to disrespect and act inappropriate to their elderly customers and their families. From the looks of all of these bad reviews, someone needs to take control and make a change. read more

while on southern state on May 15th bus 214 was driving dangerously, no patient in the van but it is traffic on a Wednesday afternoon getting dangerously close to people and if we step on our breaks he would hit us. the fact we had to look up the company and we aren't clients is sad it's bad exposure for you all. do better read more

This company is horrible. They dumped my 92 year old mother on the curb because the driver refused to take her up steps. They will send one driver when they're supposed to send two. Don't use them if you can help it! read more

Sigma Transport is dependable and reliable. The owners are very accommodating. The drivers are courteous and respectful. I highly recommend this company. read more

If you enjoy getting verbally assaulted and missing life or death doctor appointments, please by all means use this company. On 6/1/2023 at approximately 3:55 pm a driver in bus 187 verbally assaulted my mother upon arrival of an assisted care unit my grandmother is in. When we called to report such action the phone was on speaker as the woman just told the driver to "please calm down, let's just take a breath" in a mothering tone like this has happened plenty of times before and this driver is known to be irrational. The driver was yelling SO loud that he was heard inside the assisted living facility and drew people outside. Completely unprovoked. I would not feel safe letting this man transport my pet rock let alone the matriarch of my family. We were told repeatedly (by the driver) how he "has a CDL license and doesn't need this job." I think he's right, he should definitely not be working with people in general, especially not our loved ones. read more

Second try to post this review: My father is 94 and getting chemo. He can't walk the steps, so he's mostly housebound. A few weeks ago he was to have transport with two attendants, so he could be carried down. They arrived and refused to take him down the stairs. Chemo had to be rescheduled. Today he needed a drive by covid test 2 days prior to his chemo. The picked him up, rolled him out of the ambulance and left. It was supposed to be a round trip. They left him in the parking lot in 95° weather. He barely made it home alive. I'm sure I strange uses Sigma because they're cheap. They're also dangerous. I would have given no stars, but that wasn't an option read more

Complete and utter trash. The people in the office are incompetent and don't know how to do their jobs, and are rude on the phone trying to rush their clients out of the house. If you want Transportion, you're better off with Access a Ride, and they're just as bad if not worse than this trash company. The owner is disrespectful and has no manners whatsoever. Don't waste your Medicaid or money on this service. read more

This is an absolutely horrible company to deal with. The female dispatcher ms Singh, will constantly lie about when your ride will arrive. She has made me miss 2 doctor appointments by totally mismanaging the schedule. Twice they were over an hour late picking my 100 year old mother up for an appointment. There is no regard for the consequences of missing an important appointment. No human dignity. This is a terrible company. Stay away. read more

This is the worst company. I wish there was a lower rating to give. DO NOT USE THIS COMPANY. They will leave you stranding, and make dumb excuses: I'll write about what happened: My mother is on portable Oxygen and needed to be picked up from the doctor to come home. This company was booked to pick her up and bring her home every M/W/F. The pick up time is for 12. We have to call every time to "remind" this company that my mom needs to picked up and taken home. They lie and say the driver will be there in a "few minutes" meanwhile the drives was there an HOUR LATE. Leaving my mother stranded for an hour on the portable oxygen that can only last so long. This has happened on more than one occasion. I even told them about my moms oxygen requirement. I called multiple times to the dispatcher who claims to be the manager. He didn't want to hear me out, I had to request that he not talk so he could listen to what I am saying. He did not emphathize with me and instead made excuses... dumb excuses. He is a sorry excuse of a human being. When confronted, he said I can choose another company if I want to. He did not seem to want to help me or my mother waiting for his company. This is very bad customer service and this business will fail if they keep this up. I hope this business fails. I never take to social media and I've never really written a review.. but the anger drove me to write about how horrible this company is. I want to keep writing more negative things but it'll only make my energy negative. Hope you fail Sigma, keep up the service u give and soon you will. read more

On Friday February 23,2018 I got dropped off at my appointment today and I always go down the block to get breakfast before my appointment. i was on my way to get breakfast when the driver and another guy tried to stopped me They were pulling on my wheelchair so hard that I almost flipped over in the middle of M errick Ave. When I got home I called Losigcare to file a complaint. read more

Is there is lower rating than 1 star. Maybe I should use that. Worst company ever!!! No responsibility for wrong actions!! No professionalism. Elderly patients waiting in the doctors office to be picked up for 3 hours and then I go pick them up. When I call they said that they were already picked up and are home right now. What a surprise!! How do u think they got home??? Ridiculous service. Save your life and your loved ones!!! read more

I wish I could give a lower rating. Clearly this company is concerned only with booking as many trips as possible and lining its own pockets, as opposed to getting Medicaid recipients to their therapies and doctor's appointments on time. My son has missed so many appointments due to late pick ups that I am not going to use them again. Do your loved ones a favor by never hiring this company. They are callous, heartless individuals running a for-profit entity all the while collecting Medicaid funds. There should be a fraud investigation here. read more

One of the drivers came for a pick up to the hospital and was VERY RUDE and ignorant. He came to pick up an amputee without a wheelchair and wanted to use the hospital w/c to take the patient to his ambulette and then transfer the patient, in the bitter cold, to the ambulette w/c. This was counterproductive and RIDICULOUS!!!! He then called the company to tell them that he had to wait 30 minutes delay when he never went to go and get the ambulette w/c until the unit manager had to ask him to go and get his w/c. He got into a very rude exchange with the manager because he did not want to get his company w/c. This employee gives your company a HORRIBLE reputation. He could NEVER work for a company with high standards because this behavior would not be tolerated. read more

The drivers are wonderful however the dispatchers are unreliable and lie. Waiting for a ride home is unpredictable at best. Poorly run with little concern that they are dealing with ill and elderly patients. Rarely are they on time. Always blaming the traffic or weather....poor planning with insufficient number of drivers and vans. Will not use again. read more

Horrific !!! Garbage !!! Just waited 2 1/2 hours for a pick up second time using them first time was 2 hours ...Do Not use the company they should be shut down. Not even friendly when you call ...Beware !!!!!!! Less Than One Star read more

THIS COMPANY IS TRASHHHHHHHH!!!! BEWARE!. There is not one positive review for this company. Much like other reviewers, they left the patient stranded. They are CONSISTENTLY late when picking up patients... IF they EVER come at all. I am thoroughly displeased with this service. THIS COMPANY WILL LEAVE PEOPLE STRANDED. They have ZERO communication. They do not call to cancel, they do not call to say that they are going to be late. In fact, it is so BAD, that their drivers complain about the company. The driver came for a patient pick up, and said that he thought he was done for the day (he was on his was home), but dispatch called him to tell him that he had one more pick up. The Driver was PISSED! Also, if you are stranded after hours, there is NO number to call. If anybody is actually considering using this joke of a transportation service, I highly recommend a back-up ride because this company has a very bad customer service reputation given their reviews on here. I genuinely wish the best for any patient that does not have an option and is subjected to this type of treatment... or lack there of. read more

My mother was discharged from the hospital on Tuesday, This transportation company was called to take her home. When the driver arrived at the hospital the nurse told him she had a few more papers to have signed. She asked him to come back in 10 minutes. The driver left telling his dispatcher that my mother need more tests. I called both the nurse's desk and the transportation company. The transportation company insisted that the nurse told the driver that she was having more procedures. Completely false! He said he was sending another van and driver. That took almost 2 hours for the new driver to arrive. He came to the room without a wheelchair! The nurse asked where it was and he disappeared only to surface 1 1/2 hours later with a wheelchair. I called dispatch many times there was always a conflict in their information as the second time the driver told his dispatch that my mother was not ready for discharge. From discharge a 2pm, my mother (91) did not arrive home until 6pm. The home is approximately 20 minutes from the hospital. I would never use this company again. Although the Social Work staff were the ones to contact the company, I will be sharing this story with Administration of the hospital so that they will not use them in the future. read more

I was looking for transportation to bring my elderly mother to and from special family event. Event was Sunday and, even so Sigma officially closed Sundays, they gladly accommodated my request. Transportation was at the door exactly as scheduled. Driver was very nice and helpful. It was really headache free ride. read more

Sigma is a friendly medical transport; their drivers are friendly, helpful and considerate to the passengers. Their drivers speak well of the management. They cover the 4 boroughs; the dispatchers or drivers call you to let you know they are near; they wait for you to get ready for 15 minutes if you need them to. They were accommodating when I needed their service. read more