Front desk is friendly and informative. (NOT RUDE) The PA assistant was patient and friendly with my son. The PA explained everything (TO ME AND MY SON), took good care of my son and didn't rush our visit at all like some urgent care places. Hopefully we won't need to use this place in the near future, but if I need a urgent care clinic I would definitely return here. read more

Any time I have been here I have never waited longer than ten minutes. All the employees are pleasant and knowledgeable and very caring.

Friendly staff. Efficient. Not particularly wheelchair friendly: lumpy degraded parking lot, degraded handicap ramp to sidewalk, large ledge to overcome at the entrance. This needs to be addressed. read more

Amazing service and staff. The PA was so attentive and actually listened as well as the follow up, which was impressive, the staff checked on me the next day to see how I was feeling and 2 days later the PA called me back with the test results. I highly recommend this place! read more

Front desk was friendly and professional. Came here for Covid tests and other ailments multiple times; all staff was great. Very clean and never too long of a wait! read more

The PA Domenico is a gem. The hospital let me go twice and he gave me the care I needed. I will be forever grateful for helping me.. Thank you Rapid Response and Dr Tolomeo!! Justine read more

Friendly front desk staff. Clean spacious waiting area. Wait time was not too long. The doctor was quick but I did not feel rushed and I was able to ask questions. read more

I do not recommend this urgent care, especially if you are a person of color. I went here one day because I was short of breath and the woman at the front desk informed me that the nebulizer machine was broken. She then called the back office and was informed that the machine was working but someone was using it and I would be next. I was called to the back and placed in a room, a young lady came in and asked me a couple of questions, at this point I was want information down because I could barely catch my breath. She seemed annoyed and left the room, upon leaving the room she closed the door. I was alone for a few minutes and I kept calling out for help. I had to get up, open the door where I continued to call for help. The young lad stuck her head out of another room and told me o had to wait on a physician. I told her, "it's not a good idea to leave someone who can't breathe in a room alone with a closed door" at this point I'm gasping. A physician walked into our conversation and told me she also had someone waiting to use the nebulizer so I was third in line. I decided to leave at this point and the physician shouted out "sorry we're short of staff today". I sat in the waiting room waiting for my ride and the young lady who assisted me in the back came and sat at the front desk with a smirk on her face. I ended up going to the ER where I was admitted and ended up on oxygen for several days, I was diagnosed with the flu and RSV. This urgent care has no compassion for a patient in distress. They were not concerned about my condition, they seemed annoyed that I could barely talk and there was no sense of urgency. They also lack professionalism and people skills. After being released from the hospital, I called and was told an office manager wouldn't be in for a few days. I left a detailed email with my name and number and no one got back to me. Shame on them. There are more urgent cares in the area if you need to visit one but definitely not them! read more

Says they'll see you in 45 minutes but it's really 2 and a half hours smh. I've never been to any citymd where it's taken this long.

I normally dont bash a local business but now need to after going back and forth all day trying to resolve this. I went to Rapid Response back in October for my physical for my CDL. They did it and sent my paper work off to albany. I got the paper work back a week later stating the medical examiner didnt add her license expiration date. I called Rapid and they said they would take care of it and fax it back to albany. I get an email saturday saying im no longer medically cleared to drive a commercial vehicle because they never recieved my paper work. I go there with.my original paper work so they can affix the date and demanded a refund being they messed up. No manager was there so i left a message to call me. She did and after 2 calls and several emails she says its my fault for not looking at the papers. Hello? There is an assumption that you do your job correctly. Guess not in todays world. I highly recomend going elsewhere for your cdl medical certificate. I wasted a whole day clearing this up to be able to do my job. At the end of the day rapid response didnt care i lost money and wasted a day clearing up there mistake that i was told was fixed! read more

I'm on the fence about this place. I think it is probably good if you have something you just need an antibiotic for, otherwise you're probably better off just going to the ER. I went in for some pain I was having. The PA looked at me for maybe 5 minutes. No X-ray or any explanation as to why there wouldn't be an X-ray. Didn't explain anything in detail. Didn't really seem to care or show any empathy. I ended up going to the ER the next day because I was still in so much pain. I probably could have saved my copay and just gone straight to the ER. On the plus side, there was no wait at all, as the place was totally empty on a Thursday afternoon. I would come back for a cold/virus but not for anything more than that. read more

Dr. Dean was professional, welcoming and knowledgeable. He introduced himself and conducted a thorough exam. The MA Melissa called us the room without introduction and appeared offended when asked her name and title. Overall an ok experience read more

The billing department representative is obnoxious and horrible to communicate with. I will never use their services again.

I never been to urgent care for myself. I didn't know what to expect. I normal go to PM Pediatrics for the kiddos but this time I was in need of some medical attention. I woke up early morning on Christmas Eve and to my surprise my throats was sore and couldn't swallow it felt like something was stuck. I called around to a few Dr's office to get an appointment and everything was closed. First thing that came to mind was to Yelp and search Urgent Care. This was the closest location, I called to make sure they was open and yes they was, they stated that they closed at 5pm. When I walked in I was greeted by 2 receptions. The receptionist ask if they was first time there I stated yes, she asked for my insurance cards and co pay, and handed me a clipboard with paperwork that needed to be filled out. As soon as I filled it out I was called in. I was triage by the nurse and two second later the doctor came in. He was very friendly and got right to the point. I told him my issues and my own self diagnoses and he listened then explained why it wasn't my own self diagnosis and explained to me the correct diagnosis. He also took a throaty cultural and prescribed some medication and I was on my way. This all took place in 10 min from the moment I walked in and step out . Only 10 mins I was very pleased. But it didn't stop there. The next day He called me to make sure I was feeling better and told me that if I wasn't, it usually takes the medication about 3 days to start working and if I wasn't feeling any better within to call him back. Then 2 days after that, he called me back with the results of my throat cultural and went into detailed about everything that he had confirmed at the time of the visit, and that if I still don't feel better after taking the medication please come back in. It was like he was my own personal physician I will definitely in deed come back here if I have anymore emergency. Thank You Dr Yusha ( definitely could be spelled wrong) read more

I was on a work trip and needed an urgent care. I found Rapid Response. I had a great experience. The staff was very caring and knowledgeable. They made everything easy! read more

This urgent care is disgusting!!!!! Super clean and new, but just tried to go and there's the LONGEST line OUTSIDE. It's 39 degrees. How dare you!!!!! Sick people have to wait outside? We have masks on. Get a life. So rude I'm disgusted. read more

We registered online on the morning before we took our daughter in. When we arrived just shortly after opening, the paperwork was already printed out and waiting. Since we were early the wait was minimal but my daughter enjoyed the kids waiting area. The doctor who saw her was very nice and even followed up with a phone call the next day. This is a great office to have so close to home when ear infections pop up overnight on a weekend or holiday. The front desk staff was also very nice. read more

Horrible Service!!! How can you forget to call in a prescription for an antibiotic!!!!!! Then chose which pharmacy you wanted to send it to which you never did!!! Then after speaking to YOU KK you STILL didn't call it in..then of course calling back no one answers!! and its for my child read more

The staff here is very nice but BEWARE they charge you $100 for a rapid covid test which they should not be charging for!

Make sure the lady at the desk checks u in. I signed in. One hour later she asked me who I am!!! I was assured that no one got ahead of me. Besides that the both doctors are excellent and actually call you up the next day to see how you are doing. I would go there again. This was my second visit. read more

My granddaughter went in for a Covid test last week. They took her insurance information and then also charged her $100. Tests are supposed to be free. When I called them they told me tests were covered by insurance, no additional fee. When I asked why my granddaughter was charged, she said the policy was changed this week. No charge now. Utterly a scam. read more

Went to rapid response urgent care on franklin Ave on December 1st because I had covid symptoms due to being exposed and I waited until the next day and didn't receive any phone call. When I called on December 3rd to get my results they told me they called me and left a message but it wasn't on my my phone they left it on the wrong phone number. read more

The receptionist were professional and nice. When we entered the office it was clean and the children's play area was well organized.The wait time was short and the PA was personable and knowledgeable. I'd return again if I had a medical emergency. read more

The meds I received their were not strong enough to help me even after I told them I need a higher dose

Very very unprofessional. Why a HIPAA? They call patients on the phone and everyone hears their business. I can name 5 people I know who tested positive or negative for covid while sitting in the waiting room! Really? Terrible read more

Worst place to go for anything. All they do is tell you go to the ER and they never give any meds. The examination is a joke. Skip this place. read more

Went in last night for a rapid covid swab and was thoroughly impressed with every staff member I dealt with. The young lady at the front desk who assisted us was kind and very good at her job. The MA who did the swabs on my partner and I made us comfortable and was also very professional. Lastly a PA came into the room to explain the next steps and walk us out. Overall great experience read more

The PA's at this location are knowledgeable and they take their time with you. Very impressed with Dean and his level of care. However, the receptionist are condescending and have no empathy for sick people. I called to ask a question after being treated and the receptionist acted like she didn't want to go ask the PA. She even put me on hold for literally 20 seconds and came back with her made up answer. Hence the reason for the 2 stars. If your front desks is horrible it is a bad reflection on your business. It might be time to do some house cleaning. read more

Wish this place was 24 hours!! Staff are lovely & polite. Went there because my son was very ill. As soon as I arrived I was greeted right away by the lovely ladies at front. Not soon after, my son name was called & the patient care faculties members took care of him right away. They were very informative & commutative, answered all of my questions/ concerns plus more. Less than 30 minutes later, I left with prescribed medications for my son. Best place thus far!! read more

Wow! The best thing that's ever happened to Franklin Square! I was out walking my dog and completely missed a patch of ice and ended up slipping and falling so hard on my left side. I thought I may have fractured something so I went to Rapid Response Urgent Care and the service was amazing! The registration process was less than 10min, I was immediately called in by the MA who was extremely attentive and friendly. I waited in the exam room no more than 5min for the Doctor who thoroughly assessed me and did not try to rush me out. The Xray Tech was gentle and experienced. Overall, it was the best patient care I received in a long time and by far the cleanest urgent care I ever visited! read more

Went in last night and got right in. Staff was friendly and worked with me on my health issue. They even called this morning to check in and make sure I understood about all my medication. I will definitely be going back if I have any more minor health issues. Its great that theyre open until 9pm also! read more

Been here twice. Friendly staff upon arrival. Good doctor. Thorough. Next day follow up call to ask how you are.

They had 5 stars so after stepping on a nail my wife drove there from queens. All the UC's near us had 3 or less. From beginng to end it was the right choice. Clean place. Fast and efficient. Everyone was nice and professional. From the receptionist to the PA to the follow up call by the doc the following day. read more