We used to go here predominantly for Covid testing which was not an issue. When I took my kids here…read morefor non-Covid related issues, the staff is just not diagnosing correctly. My son was diagnosed with pink eye when he had strep (he had minor discharge but nowhere what pink eye looks like) and then I took my son in again to make sure he didn't have strep again and they said his throat was a little red and there was a faint line on his rapid test. I couldn't see a faint line when they showed me and I didn't feel comfortable putting him on antibiotics so I called them five minutes after we left to cancel the culture and went to our pediatricians. No red throat and no strep. Staff is nice and place is clean but definitely won't be taking my kids back. It's become a waste of money to receive incorrect diagnoses.

I normally go to city MD for COVID rapid tests, however given my schedule it was more convenient to…read moremake an appointment at this Northwell Health Urgent Care. Oh how WRONG I was. First Issue: I made an appointment online and took the last appointment. However, I wanted my boyfriend to get a COVID test as well so I called and they made an appointment for him. We arrive to our appointment, he has the link confirming his appointment and Oceanside says they don't have him down. So somehow, whoever I spoke with scheduled him for Rockville's location. Second issue: when I called the receptionist stated they take my insurance. I get there and they DO NOT. I was told that the cost would be $195 out of pocket. The lady at the front desk looked at me like I was in poverty and said "you can go to city MD for free there are a lot of free testing sites." I NEEDED the test that day so I just paid and got a bill to get reimbursed by my insurance due to federal laws and COVID testing. Third issue: I get a receipt with nothing but my information and the amount paid. Knowing I would need an itemized receipt I asked for one and was denied due to the fact it had medical information-they tried using HIPPA as an excuse for laziness. I have always been able to get an itemized receipt as it is MY medical information. After being rudely told to go to city MD I didn't want to continue to argue with the receptionist. FINALLY! I call billing to receive an itemized receipt, and they tell me I was OVERCHARGED. I am being refunded 70 dollars and getting my itemized receipt. I can only imagine how much money this location has stolen from people during a pandemic. Convenience of having an appointment system means nothing when the service is awful and you get overcharged. Do not recommend anybody coming here.

Do not go here !!!!!! I took my mother here yesterday ( May 2 , 2016 ) , for coughing ,and a…read moreclogged ear. They wanted payment Before she was seen ! $120. , now I have been in business myself for over 35 years and to this day I have never gotten paid before my services were rendered,I guess they have No Trust,and perhaps we should not trust them either. Well they cleaned her ear and sent her home ,told her to get some Debrox and nasal spray. Well nothing worked and she got worse ,today she cannot talk or hear ,took her back to these low lives ,would you believe they wanted another $120. !!!!???????!!!!!!!!!! I will also post this everywhere I can find including the better business bureau. Please spread the word ! Thank you ! P.S. Took her to a Real Doctor ,paid $ 60. ,gave her a script for Anti Biotics !

The best urgent care around. The doctors are knowledgable and caring. I would't go anywhere else.read more

Dr.Flores was amazing with my husband. He took a bad fall on his face and he had to be stitched up…read moreon forehead. She was very compassionate and did a wonderful job. Ellen W Thanks for great service

No parking , had to check in on my phone ? Would have been nice if someone told me that ... slower…read morethan the emergency room waited over AN HOUR to be seen they use to be on top of their stuff and a lot faster waste of a day

I came here as a result of having a bad sore throat which I feared would be strep throat. When I…read morearrived, I was directed to the kiosk to sign in. I noticed one other person in the waiting room. I was told there wer three people ahead of me, that the wait would be about an hour. Understood. After completing the kiosk sign-in I was sent another link to complete the information sheet. In as much as I had to do that on my phone, it took some time since my phone isn't a tablet. I guess it makes sense, but the new technology in this industry takes some getting used to, especially when your from the baby boomer group and accustomed to completing forms on paper. No problem. After completing that step, I was called to a waiting room to await the check-up. After about 10 minutes an assistant took my vitals and said the doctor would be in soon. I waited another 35-40 minutes and the doctor came in, assessed my symptoms and cleared me of strep. I was happy to know that. I would have given them more stars, but I didn't feel valued as a patient. I realize it was a Saturday evening and many came after me, but the attitude was more mechanical rather than caring. I am not sure I'd return, but it's definitely better than going to the hospital.

Not a single sense of urgency, moving very slow in such a hot office where no one wanted to sit…read moreinside and wait. Very unprofessional as well as the man in front kept disappearing having said he was calling people, but was not there to call, so an entire person went before me when I was next according to the board, after waiting 45 minutes. In addition to waiting, had the proper protocols been in place, I wouldn't even had to wait that long for a simple flu shot.

Have never had to go to an urgent care location...usually just go to my primary doctor, but in…read moreurgent need being that my doctor was on vacation. So urgently did what I had to do...Northwest Health-GoHealth right down road was the answer. When you walk in you sign in on an electronic tablet, which I suppose very convenient for you and them. Was greeted immediately with a smile and additional clipboard of needed detail on why your there. Literally within 5-10 minutes all was completed, co-payment and all. Shortly after that was directed to a large, spacious, clean, sterile room to wait for doctor. Initially medical tech takes you vitals and asks a bunch of generally questions. Figure another 5-10 minutes with that, then the pass off to the doctor. A quick efficient review of situation with doctor. All is confirmed and you are on your way with report page in hand and out of there in 40 minutes. Absolutely amazing!! I could wait 30 minutes or more in the regular doctors waiting room. Can clearly see why these type of locations have popped up just about everywhere. Experience was good and would recommend this location to others. In addition to going back again if need be.

Received a test on Tuesday after waiting on line. When I came to return test as instructed, they…read moremade we wait online again and I had to leave for another breathing test. I thought this was a drop off?

Came in here one day because I want feeling well. Staff was really nice and friendly and I felt…read morelike they really cared about my well being and you don't really see too much of that in other urgent cares so it was really appreciated. Very clean, and very fast service! Definitely my go to urgent care from now on!

I have gone to AFC in East Rockway multiple times and was always pleased. The last time I went in…read moreMarch for a cold, possible infection, they tested me and the next day called me and said I had a regular cold. Two days later I called and told them my symptoms were worse and I think I needed an antibiotic. They told me that I needed to wait 10 days. I called back the next day and explained to them that I believed I had an infection based on the color and the amount of nasal discharge I was experiencing. I felt worse, despite using the netipot and over the counter cold meds. Again, I was told I needed to wait 10 days. I was so frustrated that I called an ENT in Melville and they took me immediately. I had a raging sinus infection and my right eardrum was very inflamed blocking it from opening and causing me muffled hearing. I was put on prednisone and an antibiotic. When the issue didn't resolve, I went to the ER at NYU Langone and they said everything was still very inflamed in the ear. They put me on another antibiotic and sent me to their team in Garden City. That ENT gave me steroid for the ear, told me to continue the antibiotic and has seen me several times to manage my blocked ear. It is now 9 weeks later and I still have Eustachian Tube Dysfunction. This all could have been avoided if that initial doctor at AFC would have let me come back each time (twice) I called to have them look at me again. A simple cold turned into a raging infection that has now left me with ETD. I will never go to another AFC. I knew something was wrong, but this doctor thought he knew better than me without re-checking me. I don't understand it, it was my dime. So unprofessional!

Send your loved ones here to die I could write a novel of…read morebad reviews about this hospital. But I doubt id have enough space This place should be shut down for gross negligence and poor patient treatment and extreme lack of empathy. I have only ever complimented ONE doctor here We brought our mother in for extreme shortness of breath. They sent her home. They dismissed her concerns. She died a few days later. I would recommend ANY hospital but this one Their horrible head of social work once told me to use my parents home as "a rainy day fund" for my father's care rather callously. She doesn't deserve to have a job working with people Avoid this hospital at ALL costs if you care about your own life or your loved ones

The signage in the hospital is confusing. It is sprawling so that those with limited mobility have…read morea hard time.

A few days ago I had the unfortunate experience of having to be rushed to the emergency room at…read morethis hospital. I have nothing but praise for the emergency room staff of doctors and nurses. I'm sorry I was in so much pain that I don't recall names but to the woman at the desk who whisked me in to the E.R. staff I want to say thank you so very much! Now to the nurses on the 2nd floor G Wing I believe I want to thank you from the bottom of my heart. Sorry if I kept you busy changing 50 bags of fluid that kept my catheter flowing. You nurses are truly dedicated, hard working and go above and beyond. Special shout out to the ones whose names I can remember and those I don't . Amanda, Litzy, Brandon, Maria, Brianna and Tom the RN that was called in when I had an episode. You guys rock. Again thank you all that took care of me when I ended up at Mt. Sinai.

imagine being in a care accident and having to wait 4 hours to be acknowledged or seen. My worst…read moremistake was slowing EMT to take me to this hospital. the staff is absolutely horrible and don't care about you being in pain. EMT told staff that I needed a wheel chair, and it never arrived. their only answer is to wait for a nurse and the nurse never arrives. the receptionist suggestion "you can leave instead". Why would you trust the doctors to treat you if their staff can't treat you right. I took an uber to NUMC and was giving an X-ray within 30 minutes. I could've been internally bleeding without knowing, I bet if I died waiting in the lobby the staff would not notice.

they are wonderful here. from arrival to finish! arrival at 7 am and home by 8 am. just an ear…read moreinfection th goodness

I wish I could leave zero stars. It is now over 2 months since my visit and my issue has still not…read morebeen addressed. My wife has spoken to a representative about my issue and has been given the run around. PM Pediatrics has been paid by my insurance and by my family (via credit card). THEY ARE NOT REFUNDING MY MONEY TO ME AND HAS MY ACCOUNT ON "HOLD". I'm being charged interest on my credit card for my payment. I RECOMMEND THAT NOBODY GOES TO ANY OF THEIR LOCATIONS. They are not an honest business...in my opinion

Very disappointing experience. The front desk staff was nice, but the doctor was not helpful or…read morewelcoming. I explained my injury twice, yet he initially said there was nothing he could do and didn't even want to examine my injury. I had to insist that he take a look. Once the nurse told him it was a work-related injury, his entire demeanor changed. Suddenly, he wanted me to see an orthopedic doctor and come back every 3 days. He refused to give me a referral and instead wanted the front desk to make the appointment for me. He also wouldn't allow me to choose an orthopedic doctor from their referrals. I left feeling very confused and uncomfortable about the whole experience. It felt like the treatment changed once they found out it was a workers' compensation case. Unfortunately, I would not recommend this urgent care.

I want to give this terrible place ZERO STARS. I went in for facial pain on my left jaw/face and I…read morehad went to the doctor, the dentist, here and in California trying to figure out what's wrong and the doctor, white man, bald, ugly, and RUDE. Told me he's not a dentist and why would I even go there. I am looking for medical advice and your doctor is telling me why am I even there ? EXCUSE ME ? Insane. I went to the ER after because he was so rude and unhelpful and told me I wasted him time. I actually ended up having NERVE DAMAGE WHICH HE BRUSHED OFF HIS SHOULDER. Saying "we're not dentists" when no this was not a dentist job. Getting good healthcare in New York seems impossible which is crazy considering how many people here work in it