Disclaimer : I write reviews after about 3 visits to ensure I've had enough interactions with an…read moreestablishment and to ensure my reviews are fair. Please keep in mind that the practice has several doctors. This review is specifically for Dr. Charlene Grace- Foster. I recently changed PCP because I didn't feel as though my past practitioner's office staff did a good job with getting test results etc back to me in a timely fashion. After a frustrating search, I think I've landed my dream team. For me, it's super important that reception receives me well and that process is seamless because it sets the tone for the visit. My first visit was with the Rockville Center location. The staff was incredibly warm and check in was easeful. Wait time was less than 20 mins. The intake forms were very through even asking about my sleep patterns and mental health. I appreciate a good screening as long as they are actually going to use the information to serve me well. I was super impressed that before I even saw the Dr that they ran an EKG and outside of vitals was having conversations with me about bone density test and scheduling my first colonoscopy since I'm now middle-aged( gasp). Dr. Foster introduced herself and asked me what brought me in. It took a while for me to feel relaxed in her presence. We had conversations about everything that was concerning for me, I asked for what I needed and was satisfied with the quality of the experience but my 2nd visit was the game-changer. Less than two weeks later, I had to revisit as I got ill. For this visit I saw her in Valley Stream which is a much smaller location. Before we even addressed my labs and the results of my tests, she checked in with me. She actually paused to put the person ahead of the procedure and that really made me feel seen. We were able to connect as women, mothers and that reminded me of why representation in health care matters so much for me as a black, Caribbean woman. I walked away feeling really connected and confident that I was in good hands. Delivery of results and RX has been great and I look forward to a longstanding relationship with my Dr and the practice.

After more than 10 years with Todd helpers practice, I'm 82 disabled. I can't get to the office the…read moreoffice they gave me a real hard time the manager I lost it said s word , so the office manager I just got in touch with Dr. Todd helper I haven't seen him in 10 years though and they call me back this morning so you'll have to find another doctor. He said oh he doesn't want to see me anymore and they wouldn't answer that question. I don't know why, but he takes the office staff word every time of them the patient the office staff is more important than the patient. It seems so I have to find another doctor. It's like elder abuse in my case.

I have been a patient of Dr Sirota since the 1990's. I like that he is straight up and no nonsense…read more... wished I had listened better to his directions when I was younger; he is an excellent doctor and I would recommend him to anyone. Health care is a joint venture between patient and doctor; we all need to accept that as patients we have to act responsible and follow doctor's orders when given.

I've been a patient with Dr.Sirota for many years. The wait to see the Dr usually doesn't take…read morelong . I appreciate Dr. Sirota for being patient , professional and most importantly thorough . He listened to all of my concerns and gave me honest genuine feedback. I highly recommend this doctor.

I been going here since high school and dr Sirota is a great doctor . When I changed my insurance…read morecompany I was having trouble with it, Angela came out of her office to help me and stayed on the phone . THANKS ANGELA this office is caring however the wait might be looonnnnggg

If you enjoy waiting and not being thoroughly examined, then this is the place for you! They…read morerecently updated their office so it is nice, clean, and modern now. Everytime I've come in here though, I have had to wait extensively. It doesn't appear to even make sense as you will wait a really long time if the waiting room is full or if it's empty. The staff is pretty nice and efficient though and that's a serious plus for this office. All in all its a decent and small local office.

My Mom's Dr. for 20 years mine for 10-caring,great staff,and as my mother used to say when you…read moreleave a visit with Dr. Urbanzek you always feel better than you did when you arrived.Very friendly and knowledgeable.

Professionals that take pride in their work are available in the neighborhood. This is a…read moreblessing. Experienced trauma doctor, gynecologist, other specialist ,and friendly staff. As opposed to waiting in an overcrowded, unsanitary emergency room-I received proper medical services all within walking distance. Fantastic. Thanks

Good for one-stop service for care. Sometimes there is a rush to get you in and out when they are…read morebusy. Horrible when it comes to trying to get information via phone or fax. I have been trying for 2 years to get copies of my medical records which is critical as I am a diabetic and have apnea. My request comes from my doctors in Florida and i cannot get any assistance from this office

Very good care. This office has recently updated their…read morefacilities on the right lower level, and are currently updating more facilities on the lower floor. All doctors I've seen, my GP and also other doctors when mine was unavailable, have been lovely. They have finally fixed a lot of their appointment making issues and now have a modern online appointment scheduling system with app compatibility, but also now have way less availability than previously for some reason. The past two times I've needed quick care, I wasn't able to get an appointment for nearly a week. (Ended up going to urgent care for help instead) A minimum of 5 days for a pressing issue is normal. They don't allow you to walk in and wait for an opening to pop up. Overall, the care is VERY good when you can get in and I hope they will continue to do updates with updates to the upstairs as well.

Horrible office structure. It's impossible to get in contact with anyone that actually works at the…read morefacility. Every single time I call, I'm sent to an answering service. I've left several messages for a MONTH regarding a prescription REFILL and NO ONE ever called me back! Definitely never going back. I pay high insurance premiums and they treat patients like it's a walk in clinic in the hood.

Overall, it has been a nice experience visiting this Location. Today, everyone is sick. Sitting for…read morehour and half With three people still ahead of me.! Thanks for being here.

I wouldn't advise anyone to come here. They're trying to run a doctor's office rather than an…read moreurgent care out of this place. I got here 12:16 and checked in on the computer. During check in you have to pay upfront. AFTER you pay you're given an appointment time - mine was 4:25pm. I checked with the receptionist if that sounds right and she said yes. She said I should come back at 4:25 pm as that's the time given ... this is after I already paid. I return BEFORE 4:25 there's a much longer line. People are going in before me. Would I come back here? Nope Requesting a refund is impossible too They do not care about your health and there is no proper behavior from the staff.