I had heard nightmare stories about ambulette services -- drivers showing up hours late, no-shows,…read moreetc -- so I was nervous making my first appointment with TrueCare. Turns out that I had no need to worry. TrueCare showed up on time, loaded our wheelchair safely, and got us where we needed to go without any hassle. They even offer weekend pickups. Their office staff is polite, and it's easy to reach someone by phone. I highly recommend them for trips in Nassau and Suffolk counties.

Yeah, it's a new company, so give some slack, but they did get me to my appointment late, so I…read morecould not see the doctor. Perhaps in time, they will realize how far Manhattan is.

They deserve fines not ratings! This service is not run by…read moresomeone who cares about the health or wellbeing of your family members. They are always late for pickup and drop-off for dialysis patients, as well as other doctor appointments, considering they have a scheduled time every time for the appointments. The lady answering the phone is very unprofessional, inconsiderate, and condescending. The low level of service this company provides needs to be looked into because they don't care about the extra strain they add to their elderly clientele they are supposed to be servicing with on time pickups and drop offs. Do yourself and family members a favor and choose a different company.

they are horrible an hour late for pick up - my Mom has missed Drs appt because if them. they…read moreclearly over book. I'm reporting them to the better business bureau. you speak to the employee ( dispatcher ) his response is "im not the driver " . if I could give them no stars tgat would be generous. When I called again after my Mother waiting in her wheel chair for over an hour the dispatcher told me it's not his problem... for a medical transport company they have no empathy...

Our experience was fantastic. Shawn, the driver, was an enormous help in transporting my elderly…read morefather - he was courteous, professional, kind, and the trip was a delight. My father will need many appointments and I will be hiring Hearts & Homes for all his visits. So happy this company is here!

Reliable first class service from Hearts and Home. We have…read morebeen utilizing this great company for a very long time and I will say that the reliability factor is superb as well as the professionalism exhibited for each call. Shawn is our man along with his safe driving skills and his well equipped van. He is always on time and endeavors to get us to our appointments in a timely manner. Highly recommend!!

I can not say enough wonderful things about Eric and his company. We had used other mobile…read moretransportation service companies before and they were horrible, as they would be 1-2 hours late for our medical appointments, as well as making us wait 2 hours or more for transport back home. Eric and his company are a shining star in an industry that just doesn't care. Eric is so meticulous from booking to your return back home. His customer service is amazing and his passion and care for his customers is unparalleled. His Driver KB is very caring and took great care of my wife who is in a wheelchair. We will never use anyone else. Thank you Eric for creating a company that cares so much and for providing customer service so exemplary that it should be the beacon for all other businesses to emulate.

My 92y/o mom is in a temporary nursing and rehab facility due to a fall. Used Trippr to transport…read moreher for a day trip home for Christmas. The driver was professional and courteous, and the round trip cost was more than reasonable. I had expected to pay a lot more. Highly recommend this company and will definitely use their services again.

Horrible service! Scheduled to transport my mom from hospital to rehab favility. Appoointment was…read morefor 3pm, at 5:30pm, called to find out where they were and the response was "we forgot your appointment". They send a driver, he had NO wheelchair to assist. Literally arrived at rehab and dropped us off, then took off. They state that they do not provide invoice or contract for appointment scheduled, ridiculous! They charge $450, I would have been able to transport my mother instead!

The absolute WORST service. They left one of their customers in our medical office and when we…read morecalled the office to let them know they needed to come back the women on the phone was INCREDIBLY rude and unsympathetic. Very unfortunate to have someone like that working in a "healthcare" office. DO NOT USE THIS COMPANY!

Freddy car service approach us at the airport stated they were a taxi service. No they are not!…read moreThey charge us double the fair for a 10 mile ride no traffic. $132. Bad driver as well!!! See Freddy denying that it was his company! You can see the charge on my credit card. Don't used this company! Very dishonest!

Had a similar experience as Anne and Amos. Was approached at LaGuardia asking if a taxi was needed…read more The guy charged me $225 (didn't realize it til 10minutes later) and didn't even drop us off in front of our hotel. Had to walk 5 blocks in the cold....... Comes up as FREDDYCARSERVICE QUEENS NY on my statement.

Amr refuses to call my insurance company in regard to coding. All they want me to do is go small…read moreclaims court. Never again AMR OT HUNTER.

I wish I could give zero stars. Very unfortunate situation. My grandmother passed away in her home,…read moreand they showed up with a lot of negative energy. The woman was extremely unkind, not only to myself but also to my grandmothers 72 year old aid. She got extremely frustrated when it took me 3 minutes to find my grandmothers social security number. My mom was away, and I wasn't prepared for this. She kept making passive comments to her sidekick - like "they can't even find the social security number." She also accused my grandmothers aid of not having a working heart monitor (she's been a nurse for the past 30 years and takes my grandmas heart rate every single day), and of there being blood in my grandmas mouth (it was red Gatorade). She was jumping to crazy conclusions, and even was about to write that down in her notepad until we told her she was wrong. Not only was she nasty to us when we were in a horrible and devastating situation - but she was cracking jokes to her sidekick and hysterically laughing - right over my grandmas deceased body. Do these people have souls?