I was a new homeowner, and on top of that, I had never had to manage a pool and spa. When I bought my house, I was told my pool equipment passed inspection and was in working order. I thought I could turn key move in, get an account at Leslie Pool Supplies, clean it myself (haha!), and enjoy my lovely pool and spa (one of deciding factors of choosing my home). Within weeks, reality set in! Pool maintenance alone is a HUGE job. I'm a lady for goodness sakes. I don't know how Carlos can so quickly make a green spa look like an oasis in paradise. It wasn't always that way. I went through many different service providers before finding Carlos/Sigma Pools. It wasn't long before the pool heater and pump blew, and my pool was a pond supporting god only knows what kind of life. I was beside myself of what to do. I had just spent all my money on this house and BAM! I owed thousands more to get it in order. It seems like every pool provider i found online or through neighbors could tell I was new to everything so they took advantage of my naivety, and charged me an arm and a leg. After gathering several quotes, I was considering draining the pool into a skate park lol. Thankfully, my coworker introduced me to Sigma Pools. What a God Send! Carlos rearranged his schedule to meet me at times that were most convenient to me. He didn't try to sell me on more repairs than were required. He explained every problem to me in detail - and gave me options and price breakdowns. His pricing is honest and fair, yet the quality of repairs are never sacrificed! Many providers tell you you need a size pump or heater that you don't, and larger ones won't make a big enough difference in time for heating. He also wasn't trying to sell me the most expensive brand and largest size like the rest. He made sure I got the size and brand I needed. Flash forward to the Sand Fire. Everything was in disarray from the ash and debris falling in the pool, and getting into the pump. He dropped everything to come clean it and restore it and ensure the ash didn't damage the pump. When my spa heater caught on fire, again I was impressed by his customer service, communication and fair pricing. I got it replaced just in time for a party i was throwing at my house! He's also helped me with regular cleaning and got me in-pool cleaners and debris catchers that keep the pool clean in between cleanings. He's restored the tile surfaces and postponed the resurfacing costs that I would have had to face earlier had I not found him. He knew I was anxious about my dogs getting out, but he was always careful to ensure they were safe during repairs and service. He has a background in electrical, so he was also able to help me with wiring so that I could control the heating, jets, etc. from inside my home. All i do is push a button now, which is so convenient. Since switching, I haven't had a care in the world. If you're looking for a fair, honest, communicative, timely, and quality service provider, GO TO SIGMA POOLS! End of Story! I could not be a more satisfied customer. If i could, I'd give him 6 stars! read more