I have never been more disrespected in my LIFE. As I was…read morerunning late I called told her exactly when I'd be there ,fine no problem under 10 minutes. It was 6 minutes late. They took the next appointment in front of me . Except it wasn't 1 person it was a couple, when they finally got done they put another COUPLE in that room and dr went in . She said no but I not only saw it but you could hear them . I had to take time off my job loose money. Trust neither of those couples has to do that. If she'd told me on the phone I would have made other arrangements, but I wasn't afforded that option. My time literally is my money so to be treated in this fashion was not only disgusting but also lost revenue. Also I'm telling everyone I know how I was treated there. BTW I did a walk in at another place I was in & out in 25 minutes that's what service looks like. AND I WAS TREATED WITH RESPECT

Amazing business! Went in for the first time with crooked sunglasses, Lori repaired them in less…read morethan 5 minutes. I'll be back for all my eyeglass needs!

I've been here on two separate occasions, one for glasses with a prescription from somewhere else,…read moreand the second time for a contact lens exam and to order contacts. The eye exam was fast but thorough. Both visits had quick turnaround time to get my glasses and contacts. I ordered contacts on a Monday, was quoted a week for them to come in, but then got a call two days later that they were ready. They also price match other places and offer a military discount. Overall, great experience!

Picked up glasses and young lady got angry and ask another person to adjust and properly fit my…read moreglasses and have noticed one arm sits on side of my head causing headaches and metal at top of frame sticking out... new frames damaged by your employee that was in a big rush to get me out of their store after getting over 600 dollars for 2 pair of glasses...

What went well? Everything! I'm not great about keeping up with prescription and haven't replaced…read moremy glasses in some time. I was an early morning walk in - wait time was just long enough for me to fill out my paperwork. Everyone was extremely friendly and it was so smooth. If you're older: the machine that helps determine your prescription is waaaay easier than it used to be - I felt like I went to a wizard! And when it came time to select some glasses (frames and options) the young woman working the counter asked a few questions and literally walked me to the pair I ended up getting - first try, I don't even need to see any others. These guys are legit. For as long as I live in Pensacola I will be exclusively using them. Can't recommend enough for my old folks who haven't enjoyed previous optometrist appointments. 10/10 will be back

Thank you opti-club for one figuring out I had two VSP insurances that I wasn't aware of…read more And thanks for your patience with my teens that don't want to wear glasses! Also picked up my new glasses today and l love them

Scheduled an appointment 3 months ago. Called to confirm my appointment for tomorrow morning, it's…read morebeen cancelled because the doc decided to take an extended vacation. No one let me know because they took my number down incorrectly, even though it's correct on my son's account. Next available appointment? Another 3 months out. No thanks, I'll find someone else who has at least a modicum of respect for my time.

Made an appointment 2 months ago. They have called to reschedule 3 times, this last time 20 minutes…read morebefore arrival time. The next date they had available, I was busy, and they said we can just put you on a cancelation list. Evidently, they have issues with the doctor showing up. Told them I would just find another doctor. Very disappointed.

(Review copied from my facebook review- )…read more I'm currently looking at my computer with the best vision I've ever had. For the last ten years or so, every time I shopped for a new pair of glasses (usually about once a year since my prescription is still changing), it takes a company at least three weeks to get my lenses in. Even then I have to pray that they're right the first time (more often than not, they're way off). I didn't expect anything different when I walked in (Mark, the pink is kinda sketchy, just sayin...) but BOY WAS I WRONG!!!! Three days. They had my glasses in in THREE DAYS. I think I was in fourth grade (I'm out of college now) the last time I had glasses in under a week. Not only were they in (and my 'script correct) but he even took the time to tint the edges to blend in more with the frame, after they were supposed to be closed for the evening! The digital lenses they offer are AWESOME!!!! I'm still working on getting used to them, but the fact that my lenses are about half as thin as my previous pair of "micro-thin" lenses already makes them more manageable. My vision is SUPER CLEAR. I'll probably write a second review once they get my sunglasses in. The lenses came in at the same time as my others, but Mark told me that he didn't like how they turned out. I convinced him to let me try them on just to see, and he was right. They weren't quite right. But the fact that he wasn't even going to show me until they met HIS approval says volumes about the service he provides. He's not going to let anyone leave his store unless they're fully satisfied that their vision is right, or that he's going to do something to make it right. Thank you Mark, and the other staff that helped me. Your turnaround time is beyond amazing, the product (the digital lenses) are better than anything I've had, and I've had glasses my entire life. And you didn't let me walk out the door with glasses that didn't work. Five stars aren't enough. Two thumbs up aren't enough. I hope you guys aren't allergic to chocolate because when you call me to tell me my sunglasses are in you may have an influx of cookies.

Disappointed and Misled -- Never Again…read more I recently visited Eye and Coffee Guy (formerly "$50 Eye Guy") for an eye exam because my insurance covers the exam with just a $10 copay. To my surprise, I was charged an outrageous $143 for the exam, with insurance. My insurance also includes a $250 allowance toward any frames, but I was told by the sales associate that this didn't apply to frames in the glass case (such as Oakley, Tom Ford, Coach, etc.). That is completely false. I ended up using my own frames and was charged $568 for just the lenses. After insurance, I still had to pay $170 out of pocket -- just for lenses with anti-glare. I needed the glasses urgently, so I paid it, but I absolutely regret it. On August 1st, I placed my order and gave them my $500 Tom Ford frames to have the lenses fitted. Instead of handling them carefully, they broke my frames during the process. Not only did they fail to apologize, but I was told over the phone that I would need to purchase another set of frames because they were not liable for frame damage per the paperwork I signed. When I asked about a credit or refund since they broke my frames, they refused. I then asked for a refund on the lenses so I could take my business elsewhere, but they told me the lenses were already cut and nonrefundable. To make matters worse, if I bought new frames, the lenses would need to be remade anyway. At that point, I ordered new frames from another store, choosing not to give Eye and Coffee Guy another dime. Twenty-five days later, my glasses finally arrived -- far too long for something so basic. Horrible and slow service from start to finish. For comparison, I later went to another local optometrist who immediately told me that my $250 insurance frame allowance was still valid since I hadn't used it. I was able to use it toward a pair of Dolce & Gabbana frames with no problem. The competitor quoted me $125 out of pocket for lenses with anti-glare, anti-scratch, and UV protection -- all made in-house and ready the same day. Meanwhile, Eye and Coffee Guy quoted $399 for the same lens features and still had to send them off. Even with insurance, I paid more here than I would have paid in full elsewhere without insurance. I feel completely misled, taken advantage of, and frankly, ripped off. The lack of transparency, the misinformation, the refusal to take accountability, and the careless handling of my expensive frames is unacceptable. I will never return for optical services again. To top it off, I've been a loyal coffee customer here 4 times a week. But after this experience, I will no longer be giving this business a single dollar for coffee or anything else. The only thing close to $50 here is the coffee and muffins. Do better.

Staff was very friendly and helpful. I would suggest not trying to use any Groupon offers as that…read moreonly results in higher prices. You also won't get any two for 59.95 unless you have single vision lenses and want unattractive frames. They did go out of their way to fix the broken nose piece on my current glasses which was much appreciated. Unfortunately I'm not able to return the Groupon certificate because I had to open the voucher to find out it was worthless and now they won't refund. That's on Groupon not Stanton

The staff seem to have a hard time listening to their patients / Customers. I have to have…read moreprogressive lenses, and I hate how far down the section for reading is and requested at least 4 different times that they place it a bit higher especially with the size difference of these new frames... Nope. It's further down to the point I have to hold my glasses higher up to even read. This is so frustrating, I should have learned my lesson from the last time. I asked for one pair to be sunglasses and when I got them neither pair were sunglasses. I regret everything about this visit.

A pair of glasses, of which the frame were. the most expensive part at about $200, had the nose…read morepiece fail and I went into the Cordova Mall branch to see if they could fix it - and they said no and just walked away. They did not offer to suggest new frames, nor any other consideration.

Kim R. provided great customer service!! Recently retired from the Navy, trying to figure out…read morecivilian insurance, and Kim was so very helpful, knowledgeable and patient with all my questions!!! - Rebecca.

I had a wonderful experience at the location down town on Palafox. I have dragged my feet for an…read moreentire year. We walked in we were immediately welcomed into the store. Jessi if it weren't for you being so helpful finding a beautiful pair of glasses & not to mention the great value. A great price for what all I had done to my lenses. My new glasses will be in soon, I can't wait. Ask for Jessi @ Terrezza Optical Palafox.

Just moved to this office and started seeing Dr Sahawneh & he is fantastic thank you!read more

UPDATED REVIEW!! Third time is NOT the charm, as they say. Today (Nov. 13, 2025) I got back into…read moretown and drove over to the Fairfield & Lillian Highway location, after receiving a phone call on Nov. 5th from the optical shop manager. I had ordered a pair of prescription Ray-Ban sunglassses on Oct. 20th and they were supposed to arrive two weeks later (Nov. 3rd) for an epic road trip to the desert southwest. They did not arrive, so I had to drive 2,500 miles without sunglasses. On Wednesday (Nov. 5th) they called and advised that my glasses were ready for pickup. I returned today, but they could not find them. Turns out, they forgot to tint them! WHO BUYS UNTINTED RAY-BANS? So they had to send them back to the lab. Every single pair of glasses I've ordered through Terrezza have been wrong! On one occasion, an optical staff member forgot to include the prism, a critical oversight when that's part of the prescription! Every other time, it been a screw-up by the lab, also owned by Dr. Gene Terrezza. Several weeks ago, I took my wife to pick up her new RX glasses...guess what? No prism on her new lenses either! I CAN NO LONGER RECOMMEND THIS BUSINESS! Take your business to a place that values Quality Control (QC), because Gene Terrezza obviously has lost sight of that valuable commodity.

Came in from out of town with crooked glasses from a little tennis incident and they took care of…read moreme as if I had purchased my glasses there. Left with a nee cloth, straight glasses at no charge. Thanks to Mandy for het help ! Next time I'm around I will surely go back to look at their amazing selection !

The store is beautiful with a multitude of frames to choose from…read more Dr. Joe did my eye exam. Patient, friendly and answered all my questions. Nicole Owens saw me first and helped me pick out a beautiful pair of glasses. She is friendly, patient and listens to the customer. Definitely will return.

Best exam i ever had. Spent plenty of time with me to make sure diagnosis was correct. Then the…read morestaff was very good in helping with letting me know what insurance covered and we were able to get great pair of frames that were in price point. Service was so good , i paid the extra to get second pair.