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    Sierra Valley Mechanical

    4.6 (70 reviews)
    Closed 8:00 am - 5:00 pm

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    New electric heat pump (aka hybrid) water heater
    Angela L.

    Made an appointment with Matt for estimates on replacing our gas water heater with an electric heat pump water heater, and also wanted to get a quote on replacing our a/c and gas furnace with a heat pump and air handler. Matt showed up on time, and spent a long time patiently discussing both installs. Absolutely zero sales pressure. 4 days later, we received the detailed quotes via email. As these were our first estimates, we had nothing to compare them to. We had another estimate lined up, but before we could get the written quote, our water heater started flooding our basement (how's that for timing?!). We called, and Matt spent a lot of time to get the water heater and crew asap. The installers were able to come just 4 days later, remove our old water heater, install the new one, and do all the associated work (there's quite a lot). The 3-person team (Michael & his crew) did a stellar job, being able to avoid adding a pump to deal with the condensate line by adding a stop valve, and avoided running electrical conduit all over our garage by going through the attic. Everyone was extremely pleasant and polite, and they cleaned up any mess they may have made. We haven't made up our minds yet about the HVAC, but if we decide to do it, I will of course update this review. In the meantime, I highly recommend this company.

    Truck unloaded with the new Bosch HVAC system.
    Sven R.

    I discovered Sierra Valley Mechanical through SMUD's heat-pump rebate program in which I reached out to three different companies. I completed the website form on a Sunday night and didn't expect to hear from anyone until Monday morning. To my surprise, I received an email from the owner, Mike, in about five minutes! We went back and forth in email and even though I told him I had two other companies I need to vet he was quick to place me on his schedule knowing that I needed the service completed quickly. Call it confidence to win a bid but it's also excellent customer service. Operations Manager, Matt,, was out the next day to assess the need and I had a quote the end of the day. Needless to say, I think it's obvious by me writing this review that Sierra Valley Mechanical won the bid. While they weren't the cheapest or the most expensive, they had the best proposal and Matt highlighted needs the other two contractors neglected. That gave me assured that Sierra Valley Mechanical was the right company to do the job. The process to accept the contract and receive the county, state, and federal rebates was effortless thanks to Suzy. She called when it was needed and emailed when it wasn't. In no time, all the rebates were taken care of and the contract signed. The crew arrived on-time and introduced themselves. Francisco, Kris, and Eric were friendly and made an effort to work without disrupting our daily household activities. It only took them about a day and a half to complete the project and when it was done, we had sweet cool air. There was no mess left behind the work was done top notch. Francisco wouldn't leave until he was absolutely sure I was happy with everything. Since he left, you know I was. :) Sierra Valley Mechanical did such a great job on my system that I had them back two weeks later to replace the second smaller living quarters HVAC which was running fine. I wanted to take advantage of the rebates and quite frankly, loved the performance of the Bosch on the other side of the house that I just had to have my entire house running Bosch. Even though this job was tougher than the first, the same crew did a great job and was done within two days again. They rocked. Hands down, if you need a new HVAC system, give Sierra Valley Mechanical a call and tell them you want Francisco, Kris, and Eric working on the job. You won't be disappointed.

    New heat pumps

    I've been in the energy business for a long time and appreciate working with Sierra Valley Mechanical on our church's energy upgrades. They are knowledgeable and reliable, and their crew was very professional. I enjoyed working with them. They installed heat pumps, LED lighting, thermostats, and a heat pump water heater. I also appreciated their punctuality, how they cleaned up after their work, and that they kept me well informed. There were no surprises; it was just quality work on schedule. Their office staff is equally efficient and great to work with.

    York gas furnace

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    Mike H.

    Glad to hear it! Can't wait to work with you again in the future.

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    Page 1 of 2

    Ask the Community - Sierra Valley Mechanical

    Review Highlights - Sierra Valley Mechanical

    Mike the owner and/or Matt Operations manager never up sale you on service and/or equipment you don't need.

    Mentioned in 24 reviews

    Read more highlights

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    After weeks of filing complaints with various state regulatory boards, researching this company,…read moresending emails to multiple members of this company's C-suite - without any response - finally, after I wrote this review, my mom began to get resolution on this manner. After 6 months of stress, someone got in contact with her, and paid her the money she was promised, as well as installed working batteries, and they have fixed her broken panel. They only did this because I posted on here. I spent weeks working on this issue, because the salesperson 100% took advantage of my elderly parents. I have been asked to take down this review but asking someone to do that is a violation of the Consumer Review Fairness Act of 2016. My mom got a resolution, but only because her daughter cared and was able find the correct avenues and apply pressure. I am leaving this review up because it is truthful and my experience.

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