Pricilla is great! Everytime we come in to have our dogs nail trimmed or a grooming appointment,…read moreshe's amazing! Very friendly, fast and efficient!

Unable to book a haircut appointment for my dog. Apparently haircutting is no longer offered at…read morethis location.

We love Douglas Feed! With two dogs and a whole cattery of Ragdoll cats, we buy an absolutely…read moreridiculous amount of pet supplies , and Douglas Feed is one of our favorite local places to shop. They have a fantastic selection, including higher-quality foods and products that can sometimes be difficult to find elsewhere. I especially appreciate being able to actually walk into a local store, look at different options, and find products for our animals without having to order absolutely everything online. The staff has always been friendly and helpful, the store is well stocked, and I love supporting a local business. When you have as many animals as we do, you get to know your pet supply stores VERY well. Douglas Feed is definitely one of ours! PetSmart

My families favorite place to buy fowl, feed our suburban farm family-pets, and staff is amazing…read morehere!

I used to have to go all the way to the one on Greenback, but this is way closer to my house. The…read morepeople who work here are always excited and eager to help customers and their furry friends that walk in the door. I always bring my golden retriever, and snacks are always given and appreciated. But this review is mostly geared towards the dog wash. (I've never had an issue with any other product I've purchased from this location. Everything has been great, and gobbled up with quick enthusiasm.) I've used the dog wash at this location before, so I'm familiar with it. Pop the token in, select the shampoo button and away we go. The sales gal even made sure that it was disinfected before my dog got in. Much appreciated there. My problem came when there was barely any suds on my dog. Like, none. Same for the conditioner. The instructions say to scrub by hand then rinse off with the nozzel. I couldn't, it was like there wasn't any soap at all. I rinsed him anyway, used some of my own towels I brought to sop up the water on him, (I always do, his coat holds so much water), and then I put his leash on and walked him back up front to tell the gal what was happening. I don't want it to seem like I was "ignored", she addressed my concern, but made the excuse of "hypoallergenic soap doesn't really have a strong scent." So, we returned to the room, blow dried, and came back up to the desk to pay. Another employee was there now and asked how everything went. "Not to well, I don't think he's clean, there wasn't a lot of soap." To which he replied "well, it's a low flow." Low flow. I honestly feel like I paid $15 to get my dog wet and blow dry him. (I disinfected the tub myself before I left the room and honestly found more suds in the disinfectant than the "shampoo" option to wash my dog.) Fine. I feel like I was brushed off. Too bad, because I was actually looking to get some more dog treats while I was there today, but no thanks. I'll go to the other location in Citrus Heights and purchase what I need there. Thanks for having a clean store and a huge selection tho. The store is very well stocked and has so much for both cats and spoiled dogs.

Today I saw Ron help several older ladies and carry large bags of dog food out to their vehicles.read more

Connor and the rest of the staff that works there is amazing and very very helpful! Connor did…read moreextra Mile helping me !

I have been going to this specific Petfood Express for almost 15 years…read more I won't be going there anymore. Over the last couple of years pet food express continues to change their policies about returns, etc. It used to be that if your animal didn't like a product, or it was not working them, you could return it and either get a refund or choose something else. Now they have a 30 day limit to doing that which changed sometime in the recent past. And a few weeks ago, I purchased something for my little dog that was supposed to be helpful for his teeth and instead it got stuck in his teeth, and it was very traumatic for him as well as for me, as well as dangerous to try to get it out of his mouth when he was freaking out. So I returned the item and was told that because the item was opened I don't get my money back. Thus another new rule. I had a receipt as well. In every other store if you have a receipt and there's a problem you get a refund. Not only that, but the girl who informed me that this has been the policy, which is actually not been a policy very long, was rude to me. It's very clear that petfood express is more concerned about the bottom line than providing excellent service and excellent products anymore. As a result, I will not be shopping there anymore. Thank you very much.

If you own a pet and have been here you are missing out big time! This a very large store with…read moreoptions galore for all your pet needs. Don't let the name fool you there is no membership feee. We recently discovered this store and we were completely blown away. We have 3 small dogs and was able to find beds, leashes and the best find was the special food at about 1/3 less than we have been paying. They have everything from fish (fresh and salt water)and fish supplies to dogs, cats, and so much more. Located right off highway 80 by the Roseville Automall and share a large parking area with Home Depot. Parking is a breeze allowing you to to get and out quickly.

I qualify my rating here because it depends on what kind of mood the cashiers are in if it's a good…read moreexperience. Generally the prices here are pretty good. I buy Nulo for my Yorkies and often try different kinds of raw food and sometimes the refrigerated type. Generally, their prices are lower than the big box stores. They have really a large selection of treats in all price ranges, and the best price on the wholesome lung trees that I have found anywhere like I said if the cashiers are in a good good mood, you're more likely to have a good experience sometimes they are grumpy and not so friendly as was my experience today. I made a mistake because I thought that something was two for one. And I got a attitude from the cashier when she had to have a manager come and void the sale. Sometimes she's super friendly. It's worth the savings and the good selection to have to brave her mood. the sale.

Love this store! Friendly staff, a lot of good changes…read moreunder new management! Timothy was so helpful

My daughter turns 9 this weekend and really wanted a Bearded Dragon so we drove out to Roseville…read moreyesterday to check out what The Serpentarium had to offer. The inside is very big and spacious, but you are immediately hit in the face with a very pungent smell when you enter. I'm not really sure what the smell was exactly, but we got used to it pretty quickly. We were greeted by a very nice gentleman with vibrant green hair who was very knowledgeable and helpful. He let me know some of the items I would need and which products were the best. We walked around a bit and checked out all of the critters - from snakes, to different types of lizards, to scorpions, tarantulas and even cockroaches! My daughter settled on a very cute 3-4 month old Bearded Dragon that we took home along with some essentials like a rock cave, fake plant, water and food dishes and even some Mealworms and Silkworms! The Serpentarium offers lots of different meal options for your critters as well - which is nice to know that it is a one stop shop! They carry the best brands for all of your tank needs as well. We were helped by another employee once it was time to check out and she was also very friendly and knowledgeable. The Serpentarium staff made me feel very comfortable with my purchase and answered all of my annoying questions with ease which I really appreciated. The Serpentarium will also take any surrendered reptiles as long as it is during operating hours which is nice to know that people have an option if they have no other choice. We will definitely be back to The Serpentarium to pick up more things for our new baby very soon! Check them out!

They have been taking care of Millie since she was a puppy. Great vibe. Skilled care. I would…read morehighly recommend these folks to really care for your pup!

Great products and unique gifts! Great customer service too! I love that they had actual…read moreChristmas bags for gifts.

I wanted to send praise to a couple employees!…read more Maddy, in grooming, really tried twice to cut my dogs hair but he was not going for it given his seperation anxiety. He is a recent rescue in our lives with a traumatic past and Maddy was very understanding. Even though the hair cut did not work out, she was so kind and taught us how to do it at home where he would be more comfortable with us. We were able to successfully do it at home! Thank you so much! We are also currently in a training course with Aniya and she has been AMAZING! We, including my dog, are learning so much. Thank you both for being awesome!

I bring my client here since she got her cute kitten, Precious. After seeing that they have a…read morekitten program, I thought it would be nice to look into it for my kitten, Sophie. They are so wonderful with Precious. They are gentle, talk sweet to her and she can feel the good energy and intentions that they have. They suggested a kitten program that runs my client about $77 a month for 12 months where it includes the spay and the check ups (only) at no additional cost. It sounded great! So I decided I would schedule Sophie an appointment since I needed to get her spayed... except Sophie was about a month past the age limit on their kitten program and they didn't offer any other program where I could pay monthly for similar services. I ended up canceling my appointment here at Bandfield inside Petsmart. After Precious was spayed, the medication they suggest (anti-inflammatory meds) IS NOT included for the monthly price. Flea medication IS NOT included in the monthly price, either... and when she vomited 2 days after her spay appointment, they offered to do a check-up which IS included in the monthly price, but if she needed blood work, that IS NOT included in the monthly price... So.... after seeing what was NOT INCLUDED with this monthly price of a year long commitment... I'm glad my Sophie did not qualify for the Petsmart/Bandfield program. I got Sophie spayed elsewhere and I don't have a monthly cost. I have access to cheaper flea medication. If she needs a check up, the cost is cheaper than the monthly payments my client is paying, as well as other services at adorable pricing. In my opinion, this year long of a monthly price commitment is not worth paying for when the same services are offered elsewhere for a much better price.

They deliver my dogs food due to the price of each bag . So helpful to me. Staff are informative…read moreand very helpful.

Excellent customer service. Roseville is fortunate to have them in our community. Thank you Tracy,…read moreChris & groomers!

Five stars truly don't feel like enough for the grooming salon at PetSmart in Rocklin Crossings. We…read morehave always been happy with the care our boy, Tommy Lee, receives here, but what happened yesterday showed us exactly how exceptional this team really is. We dropped Tommy off for his grooming appointment as usual and headed home to wait for the call that he was finished. Not long afterward, the salon called to explain that while grinding his nails, Tommy had bumped his foot against the wall and landed directly on a skin tag. In a wildly unfortunate twist, because apparently a regular skin tag would have been far too simple, it was connected to an artery and began bleeding profusely. The salon team acted immediately. They bandaged his foot, transported him directly to Loomis Basin Veterinary Hospital, and contacted us so we could meet them there. When we arrived, they were already checking him in and making sure he received the care he needed. PetSmart placed the urgent care visit on its account and covered the entire cost without hesitation. Before leaving, the team even asked whether we wanted them to remain at the hospital with us during the appointment. That was far more than we ever would have expected. By that point, they had already exceeded our expectations by miles through their quick response, transparency, compassion, and willingness to take care of absolutely everything. Any business can provide good service when everything goes according to plan. You learn what kind of people you are truly trusting with your pet when something unexpected happens. This team treated Tommy with the same urgency, concern, and care that they would have shown their own pets, and that means more to us than I can adequately express. I wish I knew the names of every employee who helped so I could thank each of them personally. Brooke called today to follow up and ask how Tommy was doing, once again going above and beyond. We had booked the appointment with Koaleen, Tommy's favorite groomer, and I'm sure she also played a part in making sure our boy was taken care of. We were already loyal customers, but the way this team handled such a stressful situation has earned our loyalty for life. Thank you to everyone involved for acting so quickly, taking full responsibility, keeping us informed, and caring for Tommy Lee so genuinely. We could not be more grateful.

This specifically concerns the dog training classes. We attended a beginning dog training class at…read morethis location for our 4-year-old dog. This six-week class teaches all the basics to train the owner in how to get positive dog behavior. The small class size makes it possible to focus on you dog even though it is a group class. Zander, the man who teaches the class is very knowledgeable in dog behavior and helps to explain why we do what we do with the dog to get the desired behavior. He also teaches what not to do so that you do not enforce the wrong behavior. I would highly recommend this training.