Greg is a great guy and goes the extra mile to make sure your plumbing needs are done, 100%. I've…read morenever had an issue with work not being completed as proposed. Cost and schedule is always dead on. I recommend Petersen Plumbing Services 100%!!

Greg Petersen is a great person and plumber. He talked me through a fix on a Sunday without…read morecharge, he then stopped by to fix an outside faucet leak. It took him more time to get to the faucet than repair it. He is very knowledgeable and very reasonable. He also gave us a discount when he replaced our toilets.

Paolo Humes was our technician and did a great job! We would definitely use him again.read more

Buyer Beware - Extremely Expensive and Misleading Pricing…read more I feel completely ripped off by this company. Their business model is designed so that you're committed before you even know what the final bill will be. They charge a $125 dispatch fee just to come out and provide an estimate. If you decide the price is too high and decline the work, you still have to pay the $125. That immediately puts customers in a difficult position. In my case, I was initially quoted around $600 to repair my toilet and a leaky faucet. As the technician continued working, the price kept increasing until the final bill exceeded $1,000 for about an hour of work. According to the invoice, I was charged: $125 dispatch fee $442.17 for a "partial tank rebuild" (replace flapper and fill valve) $214.47 to replace the emergency shutoff valve $225.69 to replace the toilet handle What frustrates me most is that the additional issues the technician claimed to discover after starting the job should have been identified during a thorough inspection before presenting the original estimate. Instead, the estimate kept increasing while the work was already underway, leaving me feeling like I had little choice but to continue. The technician was courteous, and the toilet works properly, so I have no complaint about the quality of the repair. My complaint is with the pricing and the estimating process. Charging over $1,000 for basic toilet repairs completed in roughly an hour is, in my opinion, excessive and unreasonable. My advice: Do not use this company!

I previously had a good experience with Hoffman Plumbing, so when I noticed a small leak from the…read moretemperature and pressure relief valve on my water heater, I called them out again. This time, something had clearly changed. They charged me $99 just to provide a quote and then tried to turn a simple, clearly diagnosed repair into a massive upsell, with multiple wildly inflated proposals that had little to do with the problem I called about. Before they arrived, I had already done my own troubleshooting and correctly determined that I needed a new T&P valve, a new expansion tank, and a whole‑house pressure‑reducing valve. It was a straightforward, targeted repair. Instead of focusing on that, Hoffman gave me five quotes: Replace all plumbing (supply and drain) plus the water heater, expansion tank, and pressure regulator: $35,611.00 Replace all supply plumbing plus the water heater, expansion tank, and pressure regulator: $23,874.00 Replace all supply plumbing but not the water heater: $20,365.00 Replace just the water heater, expansion tank, and pressure regulator: $4,800.00 Finally, the work I actually called about (and I had to ask specifically for this quote because it was not given)--replacing the pressure regulator, T&P valve, and expansion tank--dismissively labeled the "bandaid option": $2,180.00 That last number was for the exact repair I had already identified myself. I later bought the parts and did that "bandaid option" on my own for about $150 in materials. Seeing a roughly fifteen‑times markup on such a basic, well‑defined repair, after being talked down to, made it crystal clear they were pushing high‑dollar, out‑of‑scope work rather than providing fair, proportional service. The attitude matched the pricing. Instead of respecting that I understood my system and wanted a targeted fix, the plumber treated me as if I were clueless. The underlying message was obvious: don't just repair what's wrong--let us replace as much as possible for tens of thousands of dollars. About a week later, I received a voicemail from Hoffman asking when I wanted to schedule the work. I called back and explained why I would not be moving forward: the extreme quotes, the mismatch between what I requested and what was pushed, and the fact that I had already completed the repair myself. The person on the phone showed no empathy, offered no apology, and simply said she would close out the call. A couple of days after that, I got a text from the same person, clearly forgetting that we had already spoken: "We'd love to earn your business. What's holding you back from moving forward? If it's the price, we offer financing and may have discounts available. Text me back or call anytime. I'm here to help!" After being quoted up to $35,611.00 for work I never asked for and $2,180.00 for a repair I did myself for about $150, receiving a chipper financing pitch was beyond frustrating--it was insulting. It told me they either weren't listening at all or didn't care enough to track a very clear, negative response. In short, my one‑star review is based on: Extremely inflated quotes: $35,611.00, $23,874.00, $20,365.00, $4,800.00, and $2,180.00 for a $150 repair. A condescending attitude toward the appropriate, targeted repair ("bandaid option"). Tone‑deaf, sales‑driven follow‑up that ignored my explicit decision not to proceed. I did not hire Hoffman Plumbing for this job and have no intention of doing so in the future. If you value honest pricing, appropriate recommendations, and being treated like an informed adult instead of a walking checkbook, I strongly suggest you look elsewhere.

Hoffman Plumbing is NOT Hoffman Plumbing any longer - Hoffman used to be great, but they sold out…read moreto a larger corporation out of Las Vegas called "Legacy". DO NOT use this company. We purchased and installed a gas water heater through Hoffman in 2019, which was a great experience. This past Friday, our water heater's pilot light went out and when attempting to get it started up again, would not stay lit. Did a bit of my own trouble shooting via the internet, but was not comfortable taking the next steps necessary to possibly fix it. I called the number here on Yelp and reached this new company which I thought would be fine, with the understanding it was no longer Hoffman. Two techs came out today and right off informed me that I may need a new water heater. Definite red flag as they had not even looked at anything yet. Then, when looking at the wiring and pilot light area, said they needed to call their boss to ask what to do next. I was floored. The company sends two "techs" out to fix the problem that clearly have no repair experience and don't know what they are doing (not their fault, it's the company's fault).They then were looking online for how to trouble shoot the situation. It was at that point I went into the house and called another company (York Plumbing, who are fantastic by the way), and explained what was going on. They told me they would send someone out this afternoon. Finally the two techs from Legacy inform me that we either need to replace the whole gas valve, thermostat unit and burner assembly for $2450 or replace the whole water heater for $3562 and would not be able to complete either until next week. Um, no. Paid them their $99 service fee and off they went. York Plumbing arrived, efficiently and correctly diagnosed the problem and will be back tomorrow to fix/replace the parts needed for around $600 total. SO - there you have it. I am not one to ever write reviews here! But this is unacceptable and after seeing some others report this same experience, thought it important to share and warn others.

Jeff is great. I had him change my water heater. Good service, Quality Parts. Reasonable pricing…read more And he got to me next day. Highly recommended.

Very professional, on time and very reasonably priced!!! Will definitely call Jeff again when…read moreneeded.

Technician was polite, informative and did not push unnecessary services. I've noticed the trucks…read morearound town and in our neighborhood, So I called them. Glad I did! Provided excellent service and did the repairs quickly and efficiently. I've had many plumbers over the years with less than stellar results, I think I will have good luck with Bighorn and definitely use them again .

Simple job. Lift new unused toilet from base, snake less than 6' to the cleanout, replace…read moretoilet.... less than one hour. Estimate: $1047! When I stopped laughing I declined, paid the $96 for the 'estimate,' and called it a learning experience. It is a great business model, though. If one in 10 falls for it, or is too desperate to say "no way," you're doing pretty well. If there were negative numbers to give, the score would be -- 5. Bighorn Plumbing is a ripoff. I called Rapid Rooter, estimate is $210 for the same job.

Just rude with sub par installation... I would definitely find another plumbing contractor…read more I just wanted to update my review ... I'd take off more stars if I could !! It's going to cost me approx $10,000 to redo the plumbing that Jackrabbit screwed up with their use of "sharkbite" fittings on a new build !! I mean seriously, those type of fittings are used if there is a repair to a water line ... not as a first line fitting in a new home !! Shame on you for doing sub-par work and using those fittings just because they cost more so the general contractor (Ben Nichols Construction) could charge a higher price and get a bigger percentage to charge on a time and materials job !! Shame on you both for such deceptive business practices !!!

We had a drain pipe that broke at the kitchen sink. Kevin did an amazing job! He had to repair from…read moreunderneath the house and underneath sink. It was done perfectly and in a timely manner. The repair cost was less than we thought. They will be our go to plumber from now on. Thanks again Kevin!

Don replaced all faucets, toilet shutoffs, and added an expansion tank to our water heater. He did…read moregreat work, was very responsive, and a pleasure to work with. We will use him again.

Don and Son bailed me out of Hot Water heater disaster after almost 6 days without power. Called up…read morea few people, most blew me off, but Don responded quickly and confidently asking for pictures of the situation. Helwig was not the cheapest but was still very competitively priced. I was impressed with his professional attitude and confidence he could be at my house in 90 minutes to resolve the issue, in fact, he made it over with a new electric water heater in half that time! Long story short, super positive experience from start to finish and I so needed that after no power for a week. They even entertained some additional projects in conjunction with the new water heater and knocked that out quickly and much to my satisfaction. I have had some terrible experiences with local contractors but I now have a plumber for life! Thanks for the quick response, kindness and job well done Don.