Horrible customer service. I stood around waiting to be sized for new shoes for around 20 minutes…read morewhile somebody was sitting at the front desk avoiding eye contact. just gave up and walked out

Amazing running store, they fit you for whatever you need and the staff are very knowledgeableread more

This store closed a few years back. Too bad, was a staple in Middletown. All around sporting goods,…read moreno corporate greed.

The man is rude! He should not own a store! I remember years…read moreago buying a pistol and having to bite my lip with all his rude comments just to complete the transaction. I went back today to buy a rifle hoping he just had a bad day last time. NOPE! I walk in and he is sitting having a conversation with another seated guy. I stood next to them for 5 minutes and they didn't stop. I finally turned and stared at them hoping he would realize I needed help and wasn't window shopping. He said "do you have a question?" I said " yeah I would like a (certain type) rifle". He said "well that's not really a question, but they're over there" with a shitty smile. I walked over there and he continued his conversation with the guy! I walked out after that. Never again.

I dropped nearly three bills for a NEW dive computer. What I received in the was used and worn…read more There was no shrinkwrap, and the original packaging is worn and torn. The dive computer itself has fingerprints, smudges and dust all over it. I immediately contacted them for a return, refund, and and a shipping label. They are unresponsive. Caveat emptor!

Dishonest business. Shipped an item that was obviously used. Returned it and never received refund…read more Prime scuba blamed it on Paypal. Ongoing request for two years now.

I would highly recommend this place if you need shoes…read more Bought my sneakers there would go Back !! I'm planning on returning in the fall To get boots !! They have a big selection there They aren't cheap but you get what you Pay for ! I got sneakers from online another Place unfortunately they sent me the Wrong size Will have to see if I can return them They weren't cheap

Friendly staff, got two pairs of cute shoes on clearance for $80! Not a huge selection of cute…read moresandals but lots of nice sneakers!

Need a new bike chain. Fast, efficient and helpful. The staff, maybe owner, super nice and…read moreconversational.

We recently bought a bike for my wife . The staff was extremely courteous and really put effort…read moreinto helping us find the right bike for us. They didn't try to up sell us or try to talk us into buying what we didn't ask for. The prices were very reasonable for what we needed.

Great place with the snowboarding things you need. First snowboard shop I went to did not have a…read moresharpening kit, but this location had multiple options onsite. Very friendly staff!

The staff was very helpful and got me set up with new skis, boots, bindings and poles. They had a…read moregreat selection of equipment.

Went there today for my husband and seen the store was closed for 15 minutes so we waited and…read morewaited for 30 minutes and was met with an extremely rude and nasty male employee that seemed upset that we're waiting to go in to the store he had with long black straight hair and was chubby but tall! So my husband asked if they had a black Yankee hat with a red NY the employee immediately responded nasty no we only sell official yankee straight from the warehouse we don't sell no FRUITY brimed hats my husband said excuse me what did you just say and again this jerk of an employee was even ruder and repeated himself so my husband started to get upset and told this employee I ain't ask for no FRUITY brimed hats I said I'm looking for a black yankee fitted with red lettering and I bought this same hat I'm looking for here multiple times and the employee was still very rude saying well I've been here two years and we've never sold different color Yankee fitted then I said nicely do you think you guys would have that hat online the employee said I don't know what they have online you're going to have to look yourself!!! I got so upset on how this employee was speaking I just went and stood by the door while my husband was still looking at hats because I was getting to the point I was going to curse him out but I just shut my mouth cause if he would of started talking shit back my husband would of layed him out and got locked up so we left and I'll never shop at this Lids location again!!! I see on here that other people have even gave bad ratings and complained about this same employee 8 months ago and why Lids hasn't fired him is insane he's extremely disrespectful and I'm glad my husband was in a great mood today or this would went way different than they did!!!! HE NEEDS TO BE FIRED LIDS YOU'RE LOSING MONEY DUE TO AN ASSHOLE EMPLOYEE!!!! MY HUSBAND ALWAYS SPENDS A-LOT OF MONEY AT LIDS YEARLY AND WELL NEVER SPEND ANOTHER DIM THERE AGAIN SINCE IM NOT THE FIRST PERSON TO WRITE A BAD REVIEW ON THIS SAME EMPLOYEE!!! HE SHOULD OF BEEN GONE 8 MONTHS AGO SINCE HE OBVIOUSLY HATES WORKING THERE!!!!

I don't like to see people loose their job, but this guys are supposed to work for your company and…read morethey are not doing it. They don't have any sense of responsibility and have no loyalty for their employer. I don't know their names, but this happened at the store in Galleria Mall at Middletown NY on December 2, 2017 from 2:30 PM to 3:00PM. Now I understand why there were no clients in the store. If you keep this people as your employees, "not workers", they will fail.