Do not use them. They are unprofessional and did not provide proper customer service. I ordered…read morethis item on the right and see what they sent on the left for a premium arrangement. Others here had the same experience. See below! Their Manager Kim would not replace and kept saying they had to call the recipient to pick up if I wanted to fix the situation. Use mainstream providers. Awful experience.

Buyer beware... This place engages in deceptive practices, and the owner lacks scruples and…read moreprofessionalism. I ordered flowers to my aunt who is recovering from a surgery. Below is the pic of what I thought we would be receiving (I purchased the standard of this version -- which you would think would have a similar artistic touch/style but smaller or fewer flowers) below is what was received. Yikes ... ($81) When I called to let them know that the arrangement was not at all what was advertised, Kim became super defensive and not in a professional way. Her proposed solution was to "have someone pick up the arrangement for a full refund or pick up the arrangement and add more flowers to it" I said it would be embarrassing and awkward to retrieve flowers from someone who is in recovery... (from my aunt's perspective, her niece made a thoughtful gesture -- to have someone show up and take the flowers back or add some flowers only makes what was originally perceived as a nice gesture, awkward -- which an unnecessary thing to put my sick aunt through). Kim responded that SHE wouldn't be embarrassed (right, because it was ALL about her) and called me "too uptight". Anyhow, she continued to talk over me, refusing to let me get a word in edgewise... and then she hung up on me. Makes me super sad because I was being soooo nice and careful with what I was saying. I hate taking time out of my day to deal with negative energy, so I figured I'd let Amex deal with her and write this review so that others are put on notice about this place.