Nice and clean store. Service was quick and easy Some deals…read morethrough the store Nice location on a main road so it's easy to get to. Gas station also in the parking lot.

Recently on a bitterly cold Sunday morning, I went to start my car intending to run some errands…read moreand ... nothing. The dreaded dead battery. I jumped it and headed to AutoZone on Dolson Ave on the advice of a relative. I was admittedly a little skeptical they'd do more than sell me a new battery (and that I'd have to wait for a weekday to find someone to install it) but I was worrying needlessly :). A female associate whose name I regrettably didn't catch went above and beyond in both selling me the battery and installing it, right there and then. It was the easiest experience and I'm so grateful something I expected to turn into a headache ended up being barely a blip on my radar of things to get done that day. (If she sees this by any chance - thank you again! You're awesome!) I've previously visited this store to purchase items for my car, as well, and it's always neat, clean, and the associates are always polite and helpful. It's good to know we have this place nearby :)

Fair pricing in good selection. I have all of your Automotive needs in one place, and the staff is…read moreknowledgeable.

Discovered an incomplete kit in the middle of a parking bracke job. Store didn't care my problem…read more Inconvenience of time and effort. Not using this location ever again.

We had a tire blow out due to lack of simple maintenance on Rt17 near here. I do not remember the…read moreguys name but he stayed late to help us and was a joy to deal with in a traumatic situation.

My experience was absolutely terrible. My scheduled appointment was from 8am-9am, me and my father…read morearrived at 8:15am and waited until 8:30 to find someone to help us as a nearby Auto Care employee was "guarding a spill" in a nearby aisle. Diego was nice enough to help us get checked in and he told us that it would take around 45 minutes. We left the store and returned around 40 minutes later to see how everything was going. We returned to the parking lot to find my car parked differently than how I left it so we walked inside excited to see my car completed. WRONG!!! After It took us another 5 minutes to find someone to help us they told me that they were unable to put the tires on my car, they said they couldn't chance taking the lug nuts off my car and damaging the vehicle. Mind you I hadn't received a text or a call explaining the issue prior to me returning to the store. To top it all off the employee put the tires in my truck and basically told me that it was my problem now because I paid online. The employees were so pre-occupied that they couldn't even give suggestions or sincere apologies. I will absolutely never EVER go back to get any work done. Shame on me for thinking Walmart could ever exceed my exceptions.

I'm sitting here at Orange County Lexus of Middletown, and I have to say -- this is only my second…read moretime here ever, first time I was not. Today the customer service has been outstanding. Melissa and Paul are absolutely amazing. They're friendly, personable, and genuinely make you feel taken care of from the moment you walk in. I truly love this team! So happy I chose to come here, and I'll definitely be returning for any future purchases I need.

My husband and I went to the Middletown Lexus dealer to look at a Lexus. The person who greeted us…read morewas pleasant at first and showed us the newest Lexus and a couple of sedans. However, I was hoping to see other styles I've seen before, and they didn't make any effort to show us additional options or even check other dealerships for vehicles that could be shipped in. Instead, he pointed us to a Camaro with noticeable wear and tear on the driver's side door. It came across as if he assumed we couldn't afford a Lexus. It's pretty disappointing to be met with a sales representative who seems judgmental rather than genuinely helpful.

I took my car in right before Christmas because my car was making a loud revving sound just for…read moregoing 15 - 20 mph. They tried to charge me $632.00 for some kind of seal for a catalytic converter. I told them I could afford that right before the holidays and took my car someplace else. The next mechanic said it was my exhaust and that if it had been anything as serious as they claimed it was my check engine light would have come on. Worse than that is they didn't even put everything back together properly when I refused to pay what they wanted to charge!!! Very dangerous, I'm NEVER going back there.

They put my timing belt on wrong (off by a tooth). Car ran like crap, drop the car off three times…read moreso they could make it run better. They couldn't fix it, told me it was my trans so went to the dealer (have a lifetime power tram warranty) dealer gives me paperwork stating " customer just had timing belt replaced as per sticker on car and car misfiring due to timing belt off by a tooth!" Take car back to Ricks with paperwork. They finally fix it the right way. When He calls to say my car is done I ask Whis going to pay me for the $100 dealer diagnostic fee and his response was " who's going to pay me the six hours labor it took to fix the car, I said who ever did the belt wrong in the first place! What kind of business is that? Called and called for a copy of my paperwork stating they repaired it and all carmine can say is Ricks on vacation! Must be nice. Hope he didn't void my lifetime warranty! Time will tell next time i go to dealer. One other time I supplied calipers n picked up truck, pedal went to flooor. Looked all brake fluid on ground, called rick he said I'll pick it up. Went to get truck he charged me towing (his tow truck) and told me a part of the calipers was defective. Guess what part he said was defective........the copper washer. Hahahaha really. I found a new mechanic now. Good luck doing business with Ricks Auto

Napa is my gem locally to find auto part needs. The price is comparable to other places, at times…read moreslightly better. They've a huge selection and I don't think I have ever not found what I needed. With that, it's the staff that makes the experience. They are beyond knowledgeable and do their best to help you find what you need, figure out what you need or offer helpful and solid suggestions.

My first experience with Firestone was great. And so I gave it a 4 star review. My next…read moreexperience and my wife's experience went down hill from there. Now I am forced to give them a 1 star review. First, with my experience. I took my Hyundai Accent to Firestone to flush my engine with coolant on 6/10/25. Firestone performed the service and I left satisfied. Then I took my Hyundai back on 7/24/25 because I my AC was blowing hot. Charlie told me I needed a new AC compressor, which would cost $1,744 plus the cost of $300 for Feon. I didn't order the new AC compressor. Instead, I took the Accent to the Hyundai Dealer on 8/4/2025. They stated I only needed a pressure valve screw that had came loose on the bottom. They replaced it and just charged me $758 for the Feon plus labor. When the Hyundai dealer checked the coolant, they stated that it was clear and had only water. They wanted to do a new engine flush and fill it with coolant. I said no. I already paid for coolant with Firestone. I took the car back to Charlie and he stated the dealer is lying, that Firestone put coolant in the car. He refused to even look at the car to see what I was talking about. Second, my wife took her Mercedes Benz to Firestone on 8/9/25 to replace her front & rear brakes and rotors, and install a front ABS sensor. Firestone did the work but Charlie said she had to order the sensor, which she paid for in advance. She paid a total of $1,429 for the work. As she was driving the Benz, she heard noises coming from the rear tires. She took the Benz back to Firestone on 8/28/25. Charlie told her she had to pay to have new rotors installed because the mechanic only installed break pads. Charlie wanted to charge her an additional $1,000 for the new rotors. Instead, she took the Benz to the Mercedes Benz dealer. The Benz dealer told her that old rotors were never replaced on the Benz and that Firestone used sub par brake pads. She had to have new rotors installed and the break pads that Firestone installed replaced also. My wife paid TWICE for the same work. The Benz dealer gave my wife the break pads that Firestone installed. We went back to Charlie at Firestone on 9/2/25 to get a refund for the work that Firestone did not do. Charlie gave her a credit of $419.53 for the ABS sensor that was never installed. He refused to take back the brake pads that Firestone installed. He claimed that my wife never requested rotors and when he asked to installed them, that she declined. He stated he had a video of her declining the rotors. I asked to see the video but he refused to show it to us. Then he claimed that the mechanic who worked on the car, heard my wife decline the rotors. Charlie claimed the charges are for labor only and not for the rotors. We disagreed because the invoice clearly showed that she was charged for the rotors. We called the Firestone Corporate office on 9/3/25 and spoke to customer rep Larry. Larry took our complaint and gave us a file number. He stated that he would submit the complaint, an area manager would review it, and we would get a decision by email within two business days. As of this date, 9/26/25, we have not received any communication from Firestone Corporate office regarding our complaint. We then filed a complaint with VISA and requested a refund of the $1,009 that my wife was charged for the rotors that were not installed and work that was done improperly. We are highly unsatisfied with the work that was performed on our vehicles and do not recommend Firestone for any of your auto service needs.

Nasty service agent named Edwin - abrupt and dismissive. Didn't take the time to tell me why he…read morefailed my inspection (my car is only 5 years old and 70,000 miles). Told me to go somewhere else. This is after I spent $400 on maintenance, alignment and new tires. Absolutely the most rude man ever. I won't return now that they have this new management. I always went to Charlie before who was honest and kind. Wow. They hired the wrong people now.