Not trustworthy and certainly take no accountability for their mistakes. Also Brice and Karson…read moreemploy people to came to my home who did not have proper skills, needed the installation manual and brought incorrect parts. I'll look elsewhere for any further needs. I'm also elderly with limited money and felt taken advantage of

Why do you insist on covering a lie with a lie…read more First, Why are most wood burning stoves not UL listed? There are several standards that wood burning stoves must meet. UL listing is not a required standard for stoves, so most manufacturers elect not to have that testing done.. The UL laboratories are a private nonprofit organization that some manufacturers elect to send their products too. This certification can be costly and because the certification is not necessary for wood stoves, most manufacturers do not submit their product to Underwriters Laboratories for approval. There are only three wood-burning stoves that are UL listed Second, the only certification needed is when you install a new wood stove and that requirement is a stove certified by the EPA Third, older wood stoves are grandfathered in and there is no fire code that exist that states that you must upgrade to a new wood-burning stove when you buy or sell. If you do change out the stove, then it must be upgraded to an EPA certified stove Finally, there are manufacturers data plates that are on wood stoves that show the minimum clearances from stove to combustible materials. This particular stove met all the minimum distance requirements to combustible materials. Yes, the fireplace surround was ugly, however it was a cement fiber board that is a non-combustible material. In addition, the stove flue was exposed for the first 5 feet and is of a triple wall design which has a higher heat value. So I stand by my claim that your inspections are fraudulent, froth with misinformation, with intent to upsell or some new products to the person's home that you inspect.

Garage door wasn't closing. Gave them a call and they were here within 15 minutes and it was fixed…read morein 5. We couldn't be happier with the friendly service. They also installed our gas burning fireplace a few years back and we love it. Great job Top Quality!

My old Jotul fireplace wouldn't start up and Cody and his assistant made quick work out of…read morerepairing it! Fast response, explained everything they were doing and cleaned up very well!! Great job!

On September 16, I open a new Yelp project looking for someone to install a fireplace cover (glass…read moredoors, metal screen, etc.). I'm not picky about what kind--I just need something to keep my cats out of the fireplace. Den Defenders responds right away, "We can definitely help with that!" They send a technician named Joseph to my home a week later, and he recommends that I go with custom glass doors. He says he'll send a quote within a few days. He doesn't. Now it's October, and a couple of weeks have gone by with no word from Den Defenders. I try giving them a call. The friendly woman on the phone seems shocked I haven't received a quote yet and promises to have Joseph give me a call later that afternoon. He doesn't. Over the next couple of weeks, I try calling a few times. Nobody answers. My voicemails go unreturned. Fast forward to the morning of November 6, 11:02 a.m., when I get a text from "Josh" at Den Defenders. ("Josh" is in quotes because, as I learned later, these texts are AI generated.) It says, "One of our inspectors met with you earlier this year about your chimney project. Just wanted to check if you're still considering it." 'Well, yes, Josh," I think to myself. 'I *am* still considering it.' That's why I've been calling. I text "Josh" back, explaining that I still haven't received my quote. He says he'll look into it. (Again, while I don't know this yet, "Josh" is a robot and will say anything to appease me.) A few days later, I get another text from Den Defenders. This time: "To qualify for these rebates, your chimney or fireplace project must be completed by December 31st." I think, 'Wow. I would *love* for my project to be done by December 31st. In fact, I would have loved for it to be done already! Alas, I still haven't received a QUOTE.' I call, and I call, and I call. It is now December. Sacramento is steeped in its 15th consecutive day of fog. Temperatures haven't left the 40s in days. It would be lovely to use my fireplace right about now. I am starting to wonder if Joseph is avoiding me on purpose. Beginning to think that I am an incompetent husband incapable of managing even a small project around the house, my wife picks up the phone. Of course, this time, somebody at Den Defenders *actually* answers. (She calls from her phone, which gives some credence to my avoiding-me-on-purpose theory.) Anyway, after talking to my wife, a wonderful gentleman named Steven actually--finally--sends the quote. It's going to be $2,795 dollars for custom glass doors. I'm elated. At this point, I'll pay anything. My credit card is in-hand. But, wait. There's no link to pay the deposit. I call to ask for further instructions. There's no answer. I call again, there's no answer. I leave voicemails. Nobody returns them. I wonder, to this day, if anybody ever listens to them at all. My wife calls again, and Steven picks up on the first ring. He says there's been a problem: apparently, he was "never supposed to send that quote." We ask why, and he's cryptic. He says he'll call us back when he finds out more. He doesn't. It is now December 15. It has been three months since Den Defenders told me they could "definitely" do this project. Our Christmas stockings hang on the mantle, but instead of the brilliant glow of flames flickering through a tempered glass door, all I see is a thick slab of cardboard duct taped across the opening of the fireplace. Desperate, I try calling one more time. It must be a Christmas miracle, because somebody actually answers. I beg. I plead. I am not religious, but I pray. I'll give anything if Den Defenders will just let me pay for these godforsaken doors. I'll do anything to end this months-long nightmare. Rosann, the woman on the phone, is pleasant and apologetic. She tells me that Steven is unavailable. That Joseph is out sick. That she's actually from a different location and isn't quite sure what's going on. That she'll get back to me when she has some answers. Within the hour, I get a text: "After speaking to my team, we are unable to get a glass set for your unit." So now, here I sit. My den? Undefended. My wife? Disappointed. My resolve? Stronger than ever. There *will* be doors on my fireplace, but it won't be Den Defenders who installs them. TLDR: Den Defenders strung me along for months just to tell me they couldn't do the project--even after sending me a quote for the work. Two stars because the people we interacted with were nice enough, but I can't recommend reaching out to this company for any kind of custom project.

Shoutout Juan for smooth and clean install. Finished in 2.5…read morehours, kept work area clean and communicated process when arrived. Order process smooth, completed in-person consultation and scheduled install, exactly what we wanted.

For first time wood stove users, my husband and I were very satisfied with A-1 Chimney Sweep's…read moreservice. Spencer not only cleaned and checked our 45 year old stove, he also spent time answering all our newbie questions. Great service!

We have been dealing with A1 chimney sweep for past 4 years and the service performed is above and…read morebeyond. We have our gutters cleaned out same time and try to always get both done before the seasons begin. Our gutters and chimney are always maintained properly as we get instructed from A1 and will keep calling every year as the price is reasonable and the service is impeccable.

We went in and spoke to a lady to schedule a cleaning and service of our gas fireplace. She said…read more$290. We were not home when they came but we let them in and seen on the cameras they were in and out in 10 minutes and left a bill for $340. They did not clean it and charged $50 for a part. We called and they said cleaning would be an additional $200. We were unhappy with the service and the price and I said we will pay it and do a Yelp review. She said I can hear your wife bitching in the background we won't even charge you. Looking at the reviews here, we were not the first ones with this issue. Make sure to get in writing what they say because they are not accurate but then they act like you are mistaken. Anyway, today she called for payment and said she never said that lol. Crazy lady.

The field techs for The Hearth are great! my wood burning stove was smoking badly thru almost every…read morepipe seam. I thought I was going to have to replace everything! but Adam and his assistant did a thorough inspection, letting me know the last sweeper did not do a good job and there was a heavy buildup of ash & creosote clogging the pipes-- a thorough cleaning would no doubt restore the stove to working order. Both guys were knowledgeable, helpful and friendly, and I know they'll restore my stove to working order.

I tried very hard not to leave negative feedback on Patrick but had no choice. He installed a wood…read moreburning insert for me. There were a few issues he was suppose to return to fix but my biggest issue was not receiving the necessary paperwork to get a rebate on my taxes. I have called, texted, and emailed. He's congenial but once paid he's gone for good. Pretty upset by his ethics! Find someone else.

came out 2x and did'nt fix problem until 2 visit but charged me for both appointments.read more

Super nice, fast service, very friendly and explained recommended service for maintenance.read more

The guy Mark promises a free tech visit for inspection. "Fixes" your problem without discussing or…read moredisclosing any details, then harasses you to pay an exorbitant price. The problem is never fixed and they want more money but will discount the money that they already forced out of you. Dishonesty and misdirection is their main service. My home is still under builder warranty and I just needed someone for second opinion. Mark promised me free inspection. I specifically told him not to fix anything but just give me a quote and problem list with my gas fireplace. Sends a technician that has no certification or skills, talks over the phone walking the technician in Arabic. The technician tells me he fixed it, charges me $480, later to realize that the actual charge is $250. Fun part, he will only accept direct transfer via Venmo only for payment! Next time we use the fireplace, same problem. Mark tells me, upon contacting him, that there is another possible problem. But since I am a returning customer, instead of charging me $1200 to fix it, he will charge me only $780, and discount me another $250 that I already paid. Stay away from this company. Edit(03/06/2026) Your comment shows pure shrewdness and proves my suspicion of false promises and lack of professionalism and integrity. I have posted a picture of my conversation with you on yelp. And it's not 19 months old but a month old conversation for the work your incompetent technician did on November 2, 2025. Damaging my fireplace and stating that my review is false is very concerning and misleading. I hope no one else faces this. Let me know if you need more pictures of the work your company did and the damage bill from the builder.

John Allen Construction impressed me from our very first meeting. John delivered on his promises…read morewith honesty, accuracy, and professionalism--completing the entire project on budget and on time. I essentially gutted my cabin and added square footage, a major undertaking. From the foremen to the subcontractors, every person on the team was exceptional. John and his crew truly collaborated with me to bring my vision to life, offering thoughtful suggestions and recommendations that elevated the final result. Their responsiveness made it easy for me to stay on top of decisions without delaying progress. What stood out most: the job site was always clean and secure, and they work with high-quality, affordable subcontractors who share their commitment to excellence. I highly recommend John Allen Construction for any renovation project--large or small.

We had a remodel done in Arnold, Ca. John Allen Construction was referred by a friend, and we can't…read moresay enough about their work, cleanliness, timing, and overall professionalism. Absolutely 5+ stars!

Rich does quality work at a reasonable price. He has done many jobs for us, both small and large…read more Highly recommend!

Professional, and good value, my new best friend,! Extremely helpful…read more Solved my door problems with weatherstripping, checked my garage door, and some light switches. Will hire again.