After a few years of living in our 1930s home with windows that were painted shut, paint feeling off, broken glass, etc, we finally decided it was time to replace them. From what I've heard, new windows will cut energy costs 20-30%, but this wasn't a big deal for us as our bills are low already after replacing our boiler. But I digress.
Dealing with housing contractors is usually a pain, but this was the first time I was 100% satisfied with everything. I kept waiting for something to go wrong, but really they were professional, courteous, on schedule, etc. We had received quotes from 3 companies, and their prices were mid-range but were offering much better quality vinyl windows (and we were replacing 24!). We liked their small showroom and the fact Paul Knapp and Co. gave us plenty of time to look around without pressuring us. We were able to talk to a previous customer who had had the windows a few years and that also gave us confidence before taking on such an expensive project. After committing, they gave us a date a month later when the windows would be in and they would install them and lo and behold that was the actual week they were ready to install! Brad and the other guys (Joe and ?) were very friendly, clean, and ON TIME (Yay!). The job took 2.5 days just like they said it would.
And finally, I can be very uptight about these things, and when I noticed the caulking had a few (very very tiny) gaps in a few windows that probably no one else would notice, they were there the next day to make things to my satisfaction. Great customer service. I would definitely use them again. read more