Love ...Love ..Love the customer service with Carrie. My first accident ever (was rear ended) and she gave me information I would never had thought to ask. Last year I took my car to a detailer on Santa Rosa Ave. and spent with a tip $600.00. When I came to pick up my car they had given my car a detail and it looked a thousand times better than the detail shop and the detail came with the repair. Love this place and will be bringing my daughters car here soon. Thank You Sichel's! Lita from Santa Rosa read more

I have been using this shop since 1998my whole family has, I took my suburban in in 12/2014 . They're under new name new owner, but the guys in the shop are the same guys. They did some work on my hood in 2014 and the paint cracked bad, I called and they tried telling me that because they're have a new name they can't do anything because they're not responsible for the previous owners work, but it wasn't Ron working on my car it was the poor prep done on the work by the same guys that are still there. They said I would have to file a new claim with my insurance-like why you guys should back up your shops poor quality prep work. read more

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Beautiful work and great people! Couldn't of been a more flawless process and quick to! These guys rock read more

Sichel's Autobody - New nose panel and front bumper, paint match was perfect. - Body Shops Near Me - Santa Rosa, California

I was a customer at Sichels for years. I never had this happened to me before. Today I was giving a friend a right back to work from Sichel's. I got there early, while I was waiting, a nice young lady was with a customer, but she weaved Hello. We exchange a smile. An older man came out and took over with that customer, both notice me sitting in my truck. They went behind my truck. Before I knew it. Both of them was on the back, the guy was on the gas tank, and just chatting away. I opened my door, and was looked up at them. Before I could say anything. The customer said to me; are we bothering you? I said yes! it's my truck you both are on without asking! I don't want to to fall off. They both hopped down without saying a word to me and walked away. I said to them. How Rude!!! They both just acted like I was invisible... Lately....I have heard that their Workmanship and customer service have declined. Because of what I personally Experienced today! I will never go back there again. read more

I took my wife's 2017 Toyota Camry to Sichel's Autobody after the insurance adjuster wanted me to take it to the Collision Center, whom I've never heard of. I read the reviews for Sichel's on yelp and remembered recommendations from friends in the past, and, since the law says I can get an estimate from any shop I want, I decided I wanted it done right and like new and chose Sichel's Not only did they complete the work quickly and beautifully, they also matched the price I was given and even used original parts, instead of the cheaper aftermarket parts that many shops use. I will not only take all of our cars to Sichel's when they need repair, but will also recommend them highly to anyone needing first class body repair and paint. Pat Powers read more

Ron Sichel, Veronica, Leif & the rest of the team were amazing they kept me updated during the entire process, they took less than 9 days to fix damage on my vehicle which was impressive. My car looked exactly the way it did before the incident!!! I recommend their shop to anyone needing Autobody repairs! read more

* QUALITY OF WORKMANSHIP: 5 of 5 stars * CUSTOMER SERVICE EXPERIENCE: 5 of 5 stars * COST AND VALUE: 5 of 5 stars * OVERALL: 5 of 5 stars A local car wash (Mission Car Wash, Santa Rosa, CA) put a large, loopy scratch on the driver-side front door of my new, shiny black Acura. After two unsuccessful attempts to buff out the scratch on site, the manager--to his credit--offered to pay for repairs and suggested I get estimates from detail shops. I visited Auto Sport Detailing (Santa Rosa, CA), but they wouldn't touch the scratch out of concern they might burn through the clear coat. They referred me to EuroCal Auto Body (Santa Rosa, CA). While I was very pleased with the customer service and confident they could do a great job, EuroCal's proposed course of action--removing, repainting, and reapplying clear coat to the door and adjacent panels--was a bit daunting, and the car wash manager balked at the estimate. At that point, a friend recommended I get a repair estimate from Sichel's. Eddie Serrano thoroughly examined the damage and patiently addressed all of my questions and concerns (and by then I had many--a $31 car wash was rapidly turning into a four-figure repair fiasco). He was confident that a less invasive approach--color-sand and blend-polish the door and adjacent panels--would be just as effective and significantly less expensive than what EuroCal proposed. While inspecting the scratch damage, I also pointed out that the Acura dealer had improperly installed the side door moldings such that the rear doors, when opened, were catching on the moldings of the fronts, and that the passenger-side rear door molding was starting to come loose. This is clearly something I could have the dealer repair at no cost to me...if they weren't ~600 miles away in San Diego. So I asked Eddie what it would cost for him to reposition them. He replied that it would take about two hours' labor (or about $185) to do all four, but that I should make the dealer fix their mistake when I had the opportunity. As a interim measure, he offered to reaffix the molding that was starting to come off, free of charge. The manager at the car wash approved Sichel's estimate (which was 35% less than EuroCal's) and paid them directly--not a dime came out of my pocket. The car was in the shop for about a day. When Eddie called this morning to let me know it was ready for pickup, he said he "had good news and bad news". The good news was that 1) the scratch was gone, 2) he decided to reposition all four moldings free of charge, 3) they hand-washed and waxed the entire car. The "bad news" was a body shop joke, as there was none :-) When I arrived to pick up the car, Eddie thoroughly reviewed what they did. I couldn't have been more pleased. The scratch is completely gone and the appearance of the sanded/polished panels is indistinguishable from the rest of the car, right down to the slight "orange peel" texture of a showroom finish. The scratch repair workmanship and excellent customer service alone would merit a 5-star review in my book, but Sichel's went far above and beyond: They didn't try to sell me anything more than I absolutely needed, they spared me weeks of frustration with catching rear doors by fixing the moldings for free, and they hand-washed and waxed the entire car (not just the repair area), also for free. It looks as good as it did when I drove it off the lot in April. Eddie even told me exactly how and what he uses to maintain the exterior of his cars, and where I can get the supplies at or near the prices he pays. I don't have kids, pets, or plants, so my car is very much my baby. I am so glad I trusted it to Eddie and the folks at Sichel's. read more

Over the past four years, my 2008 Honda had collected a number of battle scars--either from people who scratched it in parking lots or the underside of the front area that scrapes the road if I don't remember to approach a driveway incline at a snail's pace. In any case, enough damage had been done that I decided it was time for a face lift, so I took my car to Sichel's. I am so glad I did! From the moment of arrival, the service was friendly, professional and helpful. I didn't feel like I was getting the bum's rush toward a high price. This mattered, since I was paying for this work out of pocket. When I got the car back, it was done as promised at the price I was promised. But it gets better. They did more work than they promised, fixing some stuff for free and buffing out some scratches that weren't part of the original deal. The best part was the quality. My four-year-old car looks brand new! The color matching was expertly done, and the detailing was superb. It hasn't been that clean since I bought it! I really had the sense that this place cares more about its reputation than just collecting my money, and that's the kind of people I want to do business with. Well done, Sichel's! read more

Had a woman back into my driver side door and with my previous fantastic experience I dropped my car off again (after mind numbing discussions with the insurance company of course) and they did another superb job. Couldn't be happier with their work. read more

They did again.... I had a FedEx truck hit my driver side door while driving on 580 in Oakland The truck peeled the metal back on door of my Blacke BMW - like a sardine can. Seriously. Took it to Sichel's and dropped it off. They hooked me up with a rental car - right then and there. Got a call 2 weeks later for pick up. When I arrive the car was in pristine condition. What can I say??? Another great job by these folks. Don't fool researching Sonoma County Body shops!! Just go to Sichel's I am a extremely picky customer and I won't go anywhere else. read more

Awesome work and super fast turnaround. I can't believe I waited so long to get this dent fixed. I was honestly preparing myself to be OK with living with the dents. After a quick conversation with Michael I knew I stopped in the right spot. The price was way more reasonable than I thought it was going to be and the truck as back to new. Could not be happier. read more

Sichel's Autobody - After pic of fixed door and rear fender dents (plus shameless ad placement) - Body Shops Near Me - Santa Rosa, California

I really appreciate the work they did on my truck. Everything looks great and was done on time! And they managed to save me some money in the process. Highly recommend read more

Being a woman, it is always concerning when I have to get repairs done on my car. Finding a trustworthy shop is the most important thing. Unfortunately, this was not my experience with Sichels. Their price for repairing my car after an accident was 20% higher than others and after I chose not to have it repaired by then, they charged me 300 for "storage" and it was presented as a great deal as their normal storage cost is 150 per day. Additionally, it was difficult to get direct answers to direct questions from the shop manager. They did refer me to a good shop for mechanical repairs, however there must have been a kickback for them as their shop manager told me the mechanical shop would do the diagnostic free as I was being sent by Sichels. And this was not true. read more

My poor vehicle was victim to someone carlessly backing into the passenger side door. I was so stressed out as i needed to get to work and the guy also almost hit me a second time after he said he would wait for me to leave before attempting to back out again (apparently he has a short memory span...) fast forward to sitting at work trying to Google a body shop (there are SO MANY! ) Like any woman, I was now confused as to who I could trust to do a good job and not rip me off on price. I asked a good friend of mine for a recommendation, and he recommended Sichel's. Not only were they extremely prompt answering my initial inquiry, they got me in the same day! While I was there I observed two other female clients in the waiting area, smiling and at ease as well....also complimenting the young lady working behind the desk. They were telling her what great customer service she was providing to them as well (they were just as stressed as I was having to deal with their vehicle) I highly recommend Sichel's. Taking the guess work out of who you can trust with your vehicles bodywork! read more

I was stuck in stop and go traffic on that stretch of freeway between Novato and Petaluma when a young motorcyclist slammed into the back of me going about 40 mph and went sailing through the air. Thankfully he ended up being ok, but he did some damage to my car to say the least. It was seriously the last thing I wanted to deal with. I went home and immediately looked on Yelp to see what was around and I found Sichel's. Although they are not the closest autobody shop to where I live, I figured a good job is worth any drive. I'm so glad I came here. My car is only 2 years old, but it truly looks better than the day I bought it. My insurance company called and the woman who did the estimate said that she thought I chose a great place and based on her experience (which is a lot) these guys knew what they were doing, and no, they were not on my insurance companies "recommendation" list. Their communication was excellent. I always knew what stage my car was progressing through and what I should expect next. I never felt out of the loop. My car is the most expensive possession I own and they made me feel totally safe and secure handing her over to them...yes, it's a she. When the day came to get her back she had been amazingly detailed as well, which was an added perk that I wasn't expecting. As anyone with a black car knows, when it's cleaned and detailed, it looks like a million bucks. As much as I hope I don't have to come back to Sichel's anytime soon because of another accident, I wouldn't hesitate to call them again and will recommend them to everyone I know. My little car is a trooper and they made her look as great as she is! Thank you so much guys! read more

You will not be disappointed with services rendered at Sichel's Autobody - you will experience knowledgeable professional excellence. The front end of my car took a hit from a flying automobile hood that appeared out of the dark one morning, at 5AM on HWY 101. Like most others, I really hate dealing with car repair shops and insurance companies. My neighbor recommended Sichel's Autobody because of the excellent body work on their car and the finesse in dealing with their insurance company. I took their advice and I'm glad that I did. Michael and his team understand what customer service is and they consider that an essential element of their auto repair service to you. Michael stayed in constant communication through the entire procedure to get my car back to me. Working with your insurance company and jumping through insurance hoops is a routine part of their business and I'm glad they were there to do this for me. read more

We have had two great experiences with Sichel's. Great communication with me as the client receiving services during the course of each repair, and our car looks so very nice. Best of all they handled the bulk of the insurance contact work and returned the car immaculately cleaned inside and out. I recommend these guys without reservation. read more

Not only were the gentlemen, Ron and Michael, at Sichel's Auto Body, friendly and helpful, but the body work they did on my Subaru was excellent - it looks perfect! The service was better than I could ever imagined: the paper work was easy as they dealt very well with the insurance company, I was able to drop off my rental car at the body shop (no fuss), my car was cleaned inside and out (even the tires) with the fluid levels checked, made sure the paint was matched up identically (two tones) and even seemed to make my bent up license plate holder look much better! They answered all my questions and made sure I understood what parts they were replacing and why as well as made great effort to ensure I received the exact proper part for the repair, making many calls to track down the correct item. I couldn't be happier with their quality of work, their attention to detail, or their kindness and helpfulness to me. I wholeheartedly recommend them! read more

In February 2019 I took my 2014 Prius to Sichel's Auto Body for a front mudguard repair (undercarriage behind the front bumper) for which I paid out-of-pocket (my fault for paying too much before shopping around) and I supplied the mudguard and hardware. When the repair was done they had a detailer detail my car. It WAS really clean but apparently the driver's side passenger door was ajar when the detailer was backing it out of the wash rack. S/he ran into a metal post contacting the door on the inside edge and hyperextending it. The door hinges were subsequently sprung, the door under the rear of the window was crushed, the inside decorative panel was crushed by the window, and a dent was left in the door face by the latching mechanism, among other obvious tweaks. Of course Gary was horrified that it had happened and assured me that they would fix it. Rather than leaving my auto at the shop for the whole weekend, I took possession of it with the plan to return the next week. In the meantime I decided to find out what exactly SHOULD be done to fix it. It seemed obvious to me that the door would need replacing but I took my car to 4 other local shops wherein all of the estimators, without prompting, said my door was not repairable and that I needed a new (salvaged, undamaged) door, along with: painting all three panels to blend the color, replacing all the weather guards, running Toyota-mandated diagnostics, and replacing all the hinges, among many other details, to the tune of close to $5000. I decided to file the accident with my insurance company, against the stated wishes of Gary at Sichel's, thinking that they really didn't have much incentive to do the "right" thing. During negotiations, Sichel's told my company that I had 'signed a contract' with them (Sichel's) agreeing that they would have first chance at repairing any damage that may be done to my car while in their shop for the unrelated job. Figuring they had me over a barrel for the repair I asked Gary how he intended to fix my door. He said they would 'pull the dent', replace the top hinge, and get a vinyl repair guy in to fix the inside panel. Thankfully for me, I had met a very professional man at one of the other shops who, after hearing what was going on with Sichel's, made a few calls to my insurance company on my behalf. The company realized that California law does not support the whole 'under contract' for repairs caused by Sichel's and I was issued a claim number. I will be taking my fubar'd door to another shop for the correct "fix"--not band-aids and bondo. I suggest you do the same. read more

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Recently I have to get my car to the body shop. It not something I like to do, but I got my car taken care by Mason Forkey at Sichel's. Mason got me in a rental car. My car looked like new. Sichel's is a good place to have your car work on, and they are very honest. I felt great at Sichel's. read more

I have now had to go to Sichel's four times, and will keep coming back because of the superb customer service and the excellent care that my vehicles receive. Phone calls are answered or returned promptly, they bend over backwards to accommodate your schedule, and when they say they are going to have your car done they have your car done. I have never once had my insurance and Sichel's not get along, which is something people can take for granted during a hectic time like not having a vehicle due to a car accident. Every time I have gotten my car back it has been as clean or cleaner than when I dropped it off on the inside, and the outside is always perfect. Color matching is dead on, parts are always excellent, and I have never once had to take my vehicle back to have something redone. Overall this is my go-to auto body shop for years now, and I plan on coming back as long as I can. read more

Sichel's does incredible work. The concept of giving customers the best quality work is rare and refreshing. read more

Sichel's Autobody - Better than new after repairs. - Body Shops Near Me - Santa Rosa, California

Found them based on Yelp - and they lived up to their recommendations 100% Worked with Mike the GM and he was very accommodating. It was a small fender bender where someone hit me, but didn't want to go over the limit that would raise their insurance rates. So Mike worked w. the guy so that he kept his insurance premium down and let him pay the (small)difference out of pocket. They did excellent work on my bumper, and not only detailed my car in and out, but buffed out a few spots unrelated to the incident and helped me with a problem I had w. a rubber mount on my trunk -giving me free double sided tape, razor and special chemical treated wipe and showed me how to do it-all free! Excellent work and outstanding customer service. Will definitely use them in the future and highly recommend them. Thanks Sichel! Mike K. Windsor,CA read more

I have never written a review but felt compelled to do so after my experience with Ron at Sichel's Autobody. My old, trusty car was in an an accident and sustained extensive body damage. Ron worked with me and went above and beyond not only to understand the extent of the damage, but also to give me honest and straightforward advice. He could have taken my money but he felt that it was in my best interest to scrap the car. He spent quite a bit of time with me on multiple phone calls and while I am very sad to see the car go, I am incredibly grateful to Ron for his help. Hopefully I won't need a body shop on my next car any time soon but if I do, I'll be sure to go to Sichel's. read more

I put a good size dent in the roof of my new 2012 Ford F350. I took it to Sichels as I have with all of my body and fender work over the years. The truck was repaired like new and returned in perfect condition. Extremely clean and professional shop. It couldn't have been a better experience. read more

Thank you so much to the crew at Sichel's! The service is top notch; everyone is incredibly friendly and communicative. They took care of all the insurance stuff (Michael was even able to squeeze a couple of extra things out of them!), got me into a rental car within 20 minutes of dropping my car off and kept me up to date on everything that was happening - total piece of mind. My car looks fabulous and it drives a million times better than it did before my accident. 5 stars, enough said. read more

Amazing. I have never had such great service and fantastic advice in regards to our truck. Top notch. You can't go wrong with Sichel's!

I have had great success every time I've taken my vehicles to Sichel's, be it for a tail light replacement or a major repair they always have time for me. I have no problem referring any big or little body boo boo's my friends and clients may have. Thanks Sichel's! read more

I came to Sichel's Auto Body for work on my 350Z. My neighbor had backed into my car, and the bumper was damaged, and a headlight cracked. Mike was very courteous and polite, even though we came by almost at close. He continued to be friendly and helpful, even while we stopped by almost daily to check on things, and even after we asked for additional work on side projects. The rest of their staff was also helpful, and nobody seemed to mind our constant presence. Mike was able to work with the insurance company to get me the best deal that he could. I will always recommend them for any repair work. Hopefully, I won't need any more repairs done for my car, but here's where I'll go if I do. read more

I had my 2010 charger fixed their after a car accsident. They are amazing, I will definitely go back their again.

I was referred to Sichel's by a friend. The person who parked up against my back bumper and dented it wanted to personally be responsible for paying for it. Gary was impeccable in taking the time to explain to her about the cost and repair. Sichel's made sure I got the best price on a rental car. The kept in contact with me as it was being fixed. Not only did they do a superb job, but did a few extra things. Highly recommended! read more

I can't imagine having a better experience with an auto body shop. Ron and Mike were perfect. As long as this shop is in business, I will never take my car anywhere else. And I'm a car enthusiast that is very fussy. These guys are knowledgeable, friendly and professional. They kept us posted every step of the way. They went the extra mile to get us OEM parts. And our car looks perfect. The bottom line is that they made getting our car repaired as painless as possible AND delivered excellent results. Who could ask for anything more? read more

When you click 5 stars to rate a business, the text "Woohoo! As good as it gets!" appears along side the rating. I couldn't agree more. We had an accident with a good bit of front end damage. Initially the insurance company wanted to total the vehicle but as we had just purchased it after a lengthy search I didn't want to have to find another one. Mike heard my concerns and worked with the insurance company and appraiser to make it all work out for us. Even when additional damage was found he fought hard to make us happy. I know in the end they didn't make a lot of money off this job because of all the time they put in but they still went ahead and did a couple of minor quick fixes that weren't even related to the accident. Their shop is clean and well organized and everything about the experience made me feel confident that I was in the right place. I found them on yelp and wanted to pass on another great rating for them. read more

Great job, ALWAYS followed up on progress when they say they would. Very thorough and professional. Truck is like new. Thank you, Sichel's! read more

My experience with Sichel's Autobody was very pleasant. The whole passenger side of my Honda Accord was damaged and they made it look as good as new. Gary and Ron were very approachable and reassuring from our very first interaction and all the way through the process. I recieved regular updates about the progress of my car and they stayed on schedule. They were very thorough with their inspections before allowing the car back on the road. When I arrived for pick up, Ron even walked out with me to my vehicle and explained again what they did and gave me some suggestions on how to keep the paint looking good. Little details like that go a long way. I would recommend this place to any friend or family. I am very happy with my car and the quality of work at Sichel's Autobody. read more

A little bit of a different need -- my kayak, a very lightweight composite was dropped (by me) with extensive spiderweb cracks in the gelcoat. I called multiple places, including one in East Bay and either no one could do it, or they had poor advice. Ron agreed to take a look, and in a week my dear boat was back with an ingenious solution and a covering to prevent bumps in the same area again. Thanks to everyone there. read more

Thank you Sichel's for the great customer service. Its never fun to have to deal with a body shop but Eddie will make it painless. My car looks great and I will refer everyone I know to your shop. read more

I came in to get an estimate after reading all the glowing reviews on Yelp. The women who worked at the front desk were very friendly and Ron came out almost immediately to look at my car. He was efficient and professional, took pictures, and came up with a thorough estimate in no time. I can't recommend these guys highly enough! read more

We were rear ended at a stoplight and the impact drove the car forward into a small truck. Needless to say, the car was damaged at both ends! We took it to Sichel's Autobody upon a personal recommendation for the repair. Michael did all the work for us dealing with the insurance company of the person who ran into us, getting them to approve all expenses and the use of original equipment replacement parts. It could not have been easier for us. When we picked up the car we were shocked - it looked like new. Sichel's did an amazing job on the bodywork, paint and even detailing. We highly recommend Sichel's. read more

Michael at Sichel's Autobody goes above and beyond to ensure that the insurance companies don't rip you off! They restore your car...and your faith in a good paint job. Who would have thought...that so much goes into the "behind the scenes" of a great paint job. Awesome. :-D ...Even more so...that they take the time to explain exactly what is going on!!! :-D Five Stars! read more