They were the most affordable option out of all the private transfers I looked into. I communicated…read morewith Sam by email and he was quick to reply. Our driver texted the evening before to confirm, and again when he was on his way the next morning. He drove a very large shuttle van with plenty of room for our double wide stroller and 3 pieces of luggage. If you request car seats, I suggest telling them the weight of your kids. I requested 2 forward facing car seats but our driver arrived with 1 forward facing car seat and 1 high back booster seat. Both my girls are under 35 pounds and the high back booster is for kids over 40 pounds so I wasn't very comfortable with that but we didn't really have a choice. I'd recommend they ask if the child weighs enough to use a booster before swapping it out. FYI they only take cash and they do not drive to/from Ontario airport.

SCAM. They tied the classic "bait and switch" by pretending our driver did not show up and offering…read morea more expensive option instead knowing all along this was the plan. I don't write reviews often because I'm easy to please and hate to say anything negative when I feel service has been adequate. I have traveled all over the world and booked multiple tours and shuttles (some with no reviews) that were excellent without any issues. My experience with this company was atrocious. I have had better shuttle services in the middle of the Amazon rainforest in Bolivia than this LAX scammer. We had a confirmed reservation. Our plane was delayed. "Samuel Espinosa" assured by gmail email (with photos of the "van" they had for the pick up) they were following the flight but stated they had no phone number for me so had to use email (similar to other poor google reviews that have been removed...they accused the client of providing the wrong phone number). I promptly sent my phone number and offered WhatsApp as an option as well. This was ignored and communication through email continued. Red flag! On arrival I emailed and was told to go to baggage claim and notify when there. I did so and was instructed to tell them what pillar we were located at on exiting the airport. That was done efficiently after bathroom breaks for 8 people and waiting for bags. Then we waited. For 30 MINUTES. No response to any email. I tried to call the number on the website and left a message. No response. Then approximately 3 minutes after I called a guy in full suit came out from the airport doors and offered us a "ride" for $250usd plus tax and tip (previous quote was $165 plus tax and 20% tip) but we had 8 people and bags so would need to pay for two of these special rides (with no credentials but they insisted they were "official" drivers). Uber black at that time was only $150 for an SUV. Surely we looked liked total idiots if they thought we would go for that. They offered to take us for the uber black price when they realised we were not as dumb as they thought. We refused and Instead we booked the uber blacks x2. Costed double but we had no choice. Luckily I had brought along my child's ride safer car seat (awesome but that I would recommend if you travel and need car portable car seats) for short Ubers so we did not have to worry about the lack of a car seat. Not sure what we would have done without it. Uber black was (as expected) amazing. Clean, new cars, with very polite and helpful drivers. Wish I had not bothered with the shuttle service at all. Wasted hours of valuable time which meant we could not get up early to go to Disney the next day. While we would not let it destroy our trip it did destroy my impression of LA and LAX. I've travelled the world and always been very careful about scams but the biggest scammers I have met thus far in my travels to over 40 countries is this company. Maybe I have just been lucky. Or perhaps because it was LA I let my guard down a bit and was a bit lax in usually due diligence. While on our way to Anaheim I did get some very inappropriate emails from the "driver" including one that said "any luck" when it was clear we were looking for alternative transport. When I indicated I knew it was a scam he changed his tune saying "the police made me move to terminal 1" and "I've been here all this time." It was 2am with plenty of space for cars and no police in sight with very few flights arriving at this time. Nobody made him move. He either never existed or took another group that offered more $ than he was going to get from us and then left his friends to scam us. They knew we were standing there waiting, tired, desperate for a ride and instead tried to use that as an opportunity to scam us. This company is an embarrassment to Los Angeles and airport shuttles everywhere. If you want to risk it and book anyway to save a few $$$ then go ahead but it could end up costing a lot more than that including valuable vacation time. I would stay far away. Their price was reasonable but not that much better than others, they include the car seat so was $15 cheaper than others and had such glowing reviews on Yelp I assumed it was a safe bet. They had ONE google review that echoed my experience which has since conveniently disappeared. Not sure why the yelp reviews are decent. Perhaps they figured that all reviews don't have to be good and they could mess up a few reservations and try to make some money off it. Unfortunate because I try to tip well and if my airport trip goes well I tend to make more bookings for the rest of the trip but instead we rented a car and used uber/lyft as we were too traumatised by our airport experience. I'll just stick with Uber Black at LAX from now on. I'd rather pay double than ever deal with a company like this again.

Wow is all I can say! I contacted Black Car Connection here on Yelp after reading all the great…read morereviews. they had excellent rates and stellar customer service! I had another car company reserved recommended by my company...but after reading their reviews I canceled and booked BCC. Best decision! They were extremely communicative....had great rates .. were on time and our driver, Steven, was fantastic! Will definitely book with them again! Thanks for the great service!!!

Always great service. Drivers stay in touch for curbside pickup and assist with luggage. You never…read moreneed to worry about them showing up and being on time.

Professional and courteous staff. The driver informed us ahead of time that he was on his way to…read morepick us up for our airport trip.

I decided to try using LAX Shuttle and Limo as a way to get to the airport from Burbank…read more Unfortunately, this will be the last time I do so. I booked the night before and the next morning, the car arrived 30 minutes before the requested time -- okay, fine. As we got onto the freeway, we were greeted with the typical LA-parking lot style traffic and the driver didn't seem to be fazed. About 20-30 minutes later, we came across a traffic sign indicating it would be ~35 minutes to get to downtown. Then, the driver became worried... because he felt he was going to be late for his next pickup. He then proceeded to tell me that he was going to try to find another car to pick me up (while I was already in the car) and take me to the airport. Unfortunately, as the passenger, I didn't really have much control (not being at the wheel). The driver detoured from the freeway and headed towards Los Feliz and eventually to Koreatown where he gave me the name and phone number of the 'substitute' driver. He said that the substitute driver would be there shortly, but I insisted that we at least wait until the other vehicle arrived so that I wasn't completely stranded (mind you, this was an hour from when we had departed and had we stayed on the freeway, we'd probably be well on our way to LAX). Fortunately, the other car came -- though not a town car, but the personal car of the original driver's brother. Without alternatives, I boarded the substitute vehicle and was on my way to LAX. While I did arrive at LAX about 30 minutes later, my journey to the airport was certainly not a smooth ride and the original driver certainly did not provide a sense of reliability. Had I known this whole escapade would have occurred, I would have stuck to a taxi.

Top LA should have been a slam-dunk 5-star. Driver was right on time, came all the way upstairs to…read morehelp with the luggage. But, the big problem: the brand new, sparkling clean Prius reeked of cigarette smoke. And I'm sorry, but blasting the A/C with 5 pine-tree air fresheners did not help. How can a company in 2013 allow a driver to smoke in the company car? It's baffling. It's really a shame, because other than that I had no complaints. However, I'm not exactly looking to call them again for my next ride. If Sam is reading this, detail the car and instruct your guys to not smoke.

We have been using Sam for the past year, he is the best!!!! Very professional - always on time -…read morevery personalble. We always enjoy my rides with Sam. We almost hesitate to share our little secret with everyone, but he deserves the recognition! - Eric & Dawn Hartley

My go to shuttle service for all my travels. Always on time and drivers are professional and…read morefriendly. They always send a reminder the day before pick up and communication is top notch!

I used this service in July 2026 and I found they have zero customer service. The reservation was…read morefor round trip service from Lakewood to LAX. Shortly before the trip plans changed and I needed to cancel the return portion of the reservation. I called several times only to go to voicemail. According to Red Line Shuttle policy reservations must be cancelled by email at least 24 hours in advance to receive. The return reservation was for 7/31 and my cancellation request email was sent on 7/14. I still have not received a refund for that portion of my reservation, I am writing this on 10/1-60 days since cancelling. I strongly suggest using another service.

We used AA limo service while we were staying at the Westin hotel in Seattle. It was supposed to be…read moreone ride to the Port, but it turned into a round-trip and several other rides in town. The driver was helpful, courteous, prompts, and very professional! I could not recommend the service any higher.

Ricardo was an awesome chauffeur. He was super communicative leading up to the pick up , messaged…read moreus right when we landed and was right on time to pick us up. He lifted all our heavy bags into the car and took great care of us after the long travel. The waters and snacks in the car were a nice touch and the Lincoln Navigator we were in was very clean and comfortable. Our ride was very comfortable, and we had a fun time chatting and laughing with Ricardo on our 45 minute ride home from LAX.

Excellent service! On time. Clean vehicle. Driver was courteous. Water bottles waiting for us in…read morethe car. Loaded up the luggage and unloaded for us as well. First class service. We always call Pete for our rides to and from airport!!

Excellent service. They are in direct contact before hand and on the day of pickup. We landed at…read moreLAX and there was a great deal of traffic yet our driver met us in less than two minutes. Ride was comfortable - I would recommend.

We have used these drivers many times and have always found them on time and efficient . The cars…read moreare immaculate with every accommodation necessary. I highly recommend them. They are excellent drivers and always show up on time with class.

First off, it's great seeing small businesses like driver team six flourishing. I had the pleasure…read moreof being driven by Will. He was courteous, professional, friendly, the list goes on. He made the experience so comfortable for my girlfriend, and I as he drove us to LAX. What's more important, he made sure you were entertained while you sit in the god-awful traffic in Los Angeles. It's incredibly important that while we pay for a service, that luxury doesn't necessarily mean just the vehicle, but the overall experience from pick up to drop off. I am already planning on future rides, and most importantly, recommending this team and Will to my colleagues. Thank you guys!