This is the first time I've used Shuttle Express and you can be sure that I will NEVER pay them to torture me EVER AGAIN. Now, usually I either complain to the business and get my money back or I write a nasty Yelp review. Friends, I am so angry at Shuttle Express that I would not be able to restrain myself from uttering many swears at the poor person unlucky enough to receive my call. I'm pretty sure I would never be transferred to the person whose fault it was anyway. After all, I'm not sure who at Shuttle Express is responsible for the routes the drivers take, but I want to nominate that person for Torturer of the Year Award. Allow me to explain: we were picked up at around 2 AM for a 6:40 international flight. They sent an SUV. The driver had already picked up a person from Edmonds who sat in the front with the driver, and then he picked up us three from Shoreline AND TOLD US TO SIT IN THE WAY BACK. As an aside, it was me- a normal sized female, my teen daughter, and my 6'1 husband. The driver proceeded to drive north on 405 somewhere I didn't even recognize that felt like Timbuktu. So then we pick up two additional people and the driver can't get all the bags in despite the fact that you need to tell Shuttle Express exactly how many bags and what type they are. Here's where ish goes down. The driver is trying to push the bags into my space so I literally have a cocoon to exist in from Timbuktu to the airport. Oh hells no. I am extremely claustrophobic and again A NORMAL SIZED PERSON. You guys, I started to cry uncontrollably. My poor husband made everybody get out and all 6'1 of him and my teen daughter spent from Timbuktu to the airport in a child sized cocoon. And the jackass sitting comfortably in the second row muttered "you wouldn't be able to be in a submarine like I was" (presumably in the Navy.) Well, sir, thank you SO much for your extremely unhelpful comment and I don't see YOU offering to switch with me. Also eff off. So, ride back home: Again, made to sit in the back. Dropped off the first person at a downtown hotel, THEN THE DRIVER DROPPED OFF A LADY IN BALLARD and proceeded to drive us to Shoreline through crown hill and greenwood as if we were Sunday driving. So let's recap. First ride we got to take a cramped ride at 2 am all the way to Timbuktu then the airport. On ride two, after traveling since 9:30 AM on an international flight (which they know your flights because you tell them) we get to take a long leisurely ride in the very back of a van for an hour and twenty minutes. I wrote this while sitting back there. Shuttle Express: you are the actual worst. Edit in response to Cynthia's response: Thanks for your response that addresses zero of my concerns about ride one and minimizing ride two. Even though I readily admit I chose "Shared" service, it doesn't mean Shuttle Express gets to force normal sized person in a tiny corner of the very back of the shared ride while everyone else who also shared a ride (and presumably paid the same amount) got to ride in comfort in a normal sized seat, correct, Cynthia? read more

Shuttle Express? More like Shithole Express. Booked a shared car round trip several days in advance from The airport to my hotel. rude front desk staff. I waited a half hour for my car only to be rushed into the backseat along with 4 other confused riders. Driver was close to pulling away before we were even all inside. He starts to leave...then stops and reparks. Gets out of the van and disappears. Literally leaves us all inside with no A/C for 6-7 minutes. Eventually got to my hotel. Made sure I cancelled my return trip back to the airport with Shuttle Express. DONT DO IT. Driver: Yusuf read more

I used for first and last time . Vehicle vas clean . Driver was in a hurry. I was the second stop of four . I was speaking to him giving a tip an he hit my head very hard with the trunk. I did call after been help in the hotel to make my complain the response was send a email . Well this is my email read more

I had a great experience with Shuttle Express- even thought I consider it a little expensive. They picked me up from work on The Ave and brought me to the airport with ease. I was the only passenger on my ride. My driver even called me from a bridge- because it was up and he wanted to let me know he would be a few more minutes- even though he still was in his window of time. Fyi's~ * You can arrange pick up on their website * They have prearranged group pick up spots (ie UW etc) that are reduced prices * They insist on picking you up in a 30 minute window based on your flight time- about 2 hours early * Their pick up routes are arranged by area code read more

I travel around 30k+ miles a year, so I need a ride to/from SeaTac several timesa year. Okay i'm guilty, they're all pleasure trips too. Shuttle Express is very convenient; online or phone reservations, they pick you right up at your door in a 15 min window, drop you off at your check-in, I have never once been remotely close to missing a flight. Their phone reps and their drivers are also very friendly, courteous, and some provide good conversations in the Shuttle when you're bored. I live in Bellevue so this is both good and bad. The bad is I believe their pricing for to/from Bellevue is quite high (for weekend trips I debate using 3rd party park&ride lots). Also their pick up times are extremely earl. I'm paranoid about missing flights, but when you arrive 2 hours early for domestic 2 1/2 hrs for international flights prepare to be bored for a while. The good aspect though, out of the 10+ times I've used Shuttle Express only twice did we have to pick up/drop off someone else, so it's almost like a one-way cheaper taxi for me. I highly recommend shuttle express for anyone traveling via SeaTac...especially if you have a group of 2+ people leaving from/to the same place. If you're trip is going to be like 2-3 days only, you may want to consider just using one of the 3rd party park & rides around SeaTac. ~G read more

Literally here right now waiting for another half hour because the reservation my family of eight has, is worth zilch because they have to locate a driver. What's the point of a reservation? We just got off a 12 hour international flight and no transport ready because they don't manage to flight delays at all. Imagine that, flight delays. This business better get their customer service in check or they will soon go by way of dinosaurs. Uber and Lyft is taking over. Ridiculous customer service In this day and age. This one star is really a zero. read more

Never using shuttle express again. I've been waiting for 45 minutes to take a 20 minute drive. More expensive than an Uber and extremely slow service. read more

Had a reservation for Shuttle Express to pick me up at SeaTac Airport. Flight arrival 9:40, I got to the Kiosk and was signed in by one of two agents who were more interested in each other. I asked where I should wait: she pointed. After about 10 mins and no driver I went back up to Kiosk, asked when I could expect my driver. I was told no more than 25 mins. Waited another 30 minutes watching the cabs and Uber's quickly picking up customers. Since I wait 30 mins so far walked over and immediately put in a cab and we drove off. Driver was very friendly. I'm 1/2 home and get a text from the Shuttle Express driver to let me know he was on location to pick me up. The time is 10:40- exactly one hour after my scheduled pick up. Will not use or recommend Shuttle Express in the future. Customer Service is nonexistent from my experience. read more

I used this service on Memorial Day, while the driver was exceptional, the company is not. Absolutely NO WHERE even on their 47 page tariff document does it say anything about holiday surcharges. Two days after booking my bank account was charged an additional amount for a holiday surcharge. On my original receipt and confirmation no where does it say anything about a holiday surcharge. When I called the representative was unable to tell me where I can find it located on their site and there is no one else I can talk to. I now have to unauthorize their payment with my bank. read more

After getting off a flight, I waited an HOUR for a shuttle to take me to downtown Seattle. The check-in folks were not helpful at all. Would not recommend read more

I travel between Portland, OR and Seattle, WA often. It's just not worth it to 1) drive to the airport, 2) stand in the line, 3) squish into the plane, 4) find a taxi or rental car at the airport when you land ... ETC., when you can go first class by executive coach for $70: DOOR TO DOOR! With Wifi! The van I rode in was all leather and sat 6, so it must not be the same one that drove a family of 10. It was fabulous. Every driver i have had has been beyond polite, sweet and patient. I love this service and will use it and praise it again and again. LOVE it. read more

UPDATE: Mr. Greene the President from shuttle express reached out to us. He was able to get in contact with my mother. He confirmed that my mother will be receiving a refund as her trip was cancelled by them, and that she would receive a voucher. Mr. Greene also confirmed that he is reviewing current policies to see where improvements can be made, and will also be meeting with groups in Tacoma including the chamber of commerce to see where improvements can be made. TO BE CONTINUED As of today Mr. Greene has honored his word, and my mother has been refunded, and she has received the voucher that was promised. As such I am moving this to 4 stars as my mother should not have had to gone through this. read more

Scheduled a ride to airport the day before for 11:25-45. Called @ 11:45, It took them 13 minutes to answer. I used to get a call from the Driver, if running late. Not this time. Based on tracking, the van eventually showed up after I left, at 12:03. Running late, I cancelled and got an ubar. They refused to refund. read more

I called to find out if there were senior discounts. The answer: maybe, could be, probably. Never did get a straight answer. What kind of service is it does not have clear policies that can be communicated to the customer? In addition, their app does not have a selection for ride share which means they want to fit you into a more expensive ride. Looks like Uber is winning. Maybe I should call them. Well here it is, pick up day. The pick up was supposed to be at 8:20 AM; however, at 8:30 I called Shuttle Express to see when they would be arriving. They said that they could get here by 9:15 AM. No phone call from them, no text message from them, and if I hadn't called I would be wondering what the hell was going on. Looks like all their drivers went on a sabbatical to work for Uber. Next time a new Shuttle service. They have lost my business permanently. read more

Booked Shuttle Express more than a week ahead of time to pick up at 4am from Lynnwood to SeaTac. Got confirmation email the day before pickup. Shuttle Express has a 20 minute window. At 4:20am I called to see where our ride was. Customer Service put me on hold a minute to check and came back to tell me the driver had "mechanical issues" but they are sending another driver to us in 35 minutes! I said that wasn't acceptable. We ended up driving and parking at Ajax. Will never do business with again. read more

Do not use Shuttle Express if you're looking for a reliable service. They are good long as they are not busy. On my last trip after waiting for 50 mins without having a van assigned, I had to cancel and take a taxi. Calling their office also takes forever to talk to anyone take the Link to and from downtown Seattle and you'll save time and money read more

They offer a shuttle service that takes you directly from downtown (or suburb) Portland to downtown (or suburb) Seattle, and the other way around. It was my first time trying the service out, so didn't know what to expect, but it's definitely the way to go between the two cities. The shuttle itself is nice, with six large leather seats with much more room than airplane seats. There's a nice table in the center with complimentary water, coffee, teas. Although the website talks about free WiFi and "workspace," it's still a car ride, and was hard to work with the bumps in the road. It took us about 3 hours without traffic, and I slept most of the way. Definitely better than getting to an airport, fighting to get through security, being squished for an hour, and catching another shuttle to get to where you need to go! read more

I do not want to jinx it by giving them such a high rating, but I have used them A LOT and I have always had perfect experiences. I qualify for their discount program because I have used them so much. Every time they've come to pick me up (even at 4AM) they have been on time. Let me ask you, have you ever used a shuttle in any other city? Well I have and I have had plenty of shuttles that didn't come, came late, and were totally inconsistent. I have always had professional drivers, prompt service, and even one time they came back to bring my husband's back cushion when he left it on the shuttle. The reservations have always been correct, they've always charged me the amount they said they would, and they send a confirmation email with everything clearly stated. Really, it's a great service. If I have a bad experience next week I'm blaming Yelp. read more

I have used this company in the past with no problem. Earlier this month I made a reservation to take me to the airport. They never showed up and no one from their office could help me. I missed my flight and had to pay $75 to get another flight. Ended up taking an Uber. They were more efficient and less expensive. Will never use this company again. Now I have to try to get my money back because they charged my credit card right way. read more

Just wanted a ride to the airport, but the online booking site won't let me continue with a reservation until it can verify my flight information. My airline isn't listed in their dropdown and so I couldn't continue. This is stupid, since I'm perfectly capable of finding my own airline at the airport, and picking a time that will get me there in order. It's not up to them to decide if my flight info is correct -- they just need to drive me there. Since I can't proceed with the booking, I'm calling a Lyft instead. They lost my business because they required me to jump through too many unnecessary hoops. They should stick with driving. Clearly, website data validation isn't their strong suit. read more

I have used this service a few times over the past several years to get to or from the airport. My ride has always been on time and the drivers have always been courteous and safe. In the past I have rode in a van with other passengers on their way to or from the airport, but thus evening I was pleasantly surprised to be picked up in a Lincoln Navigator. I had been watching for the big van that said "Shuttle Express," but the driver texted me when he arrived, so I knew he was with the company. The driver was an excellent conversationalist and the ride was much more comfortable than the van. All in all, a wonderful start for my trip. read more

Reliable, friendly drivers. Excellent communication with company prior to using shuttle. We booked private suv from hotel to cruise pier then from cruise pier to airport. Highly recommend. read more

The best way to get to and from the airport with a family children under seventeen traveling with a full fare adult ride free. The drivers are very friendly. Sometimes there are delays in departing the airport and being taken to the airport in the vans to out of the area. The prices are reasonable. Their Downtowner service the major hotel follows their schedule. read more

For one person travelling alone, Shuttle Express is a decent deal. It costs me $37 to get from my apartment to the airport, and I've always had friendly drivers and gotten there in plenty of time. I like that they use GPS and they actually read the instructions you type in when you make your reservation online. My apartment complex is difficult to navigate, so it helps that they read them (instead of wandering aimlessly through parking lots like shuttle companies in other cities.) Getting back from the airport can be a lot more of a hassle and have fairly long wait if you don't have a reservation, but it's not all that bad. I randomly got upgraded to a towncar once when not many people were going north of downtown, so that was exciting. For two people or more this wouldn't be a good deal at all, but if you just have yourself going to the airport and you can't have your friends take you or take the lightrail conveniently, this is the way to go. read more

WARNING they only allow 2 pieces (includes carry ons), otherwise its $9 a piece extra charge! Getting more and more greedy! Been a customer since 1996 but I've changed to taking Uber or Lyft. They're cheaper and only me as passenger so directly to airport instead of getting the scenic tour of various neighborhoods! read more

Great service. Reliable, friendly drivers who are helpful, on time and very efficient (even when you are getting picked up at 4:00am). My only complaint is that they are a bit pricey. I'd rather see a cheaper fare, and I'd tip higher and it would still be the same in the end. The fare is about double what I paid for similar service in the city I used to live in. read more

We have used this service for SeaTac airport commute several times over past three years. They have always been on time. For airport arrivals, you will need to wait for 5-15 minutes at their office inside terminal parking lot. Sometimes they pick up someone else on the way to airport. This option has been cheaper than parking at the airport for multi-day trips. read more

We arrived at SeaTac airport after 13 hours of flying and nine time zone changes with reservations for a van. We were told that it would arrive within 30 minutes. It didn't. After 45 minutes, we asked the person at the desk if he could tell us when it would arrive, only to find that we weren't even on the list! Nor could (or would) he give us any updated information; he appeared massively unconcerned. After an hour, our companions demanded reimbursement and took a taxi home. We waited another 20 minutes and finally had a limo dispatched to take us. This could, obviously, have been done far sooner. We have used Shuttle Express many times in the past. They are quite good in getting us TO the airport, but this isn't the first time this has happened with the return. It will, however, be the last. read more

We have been waiting for over 40 minutes for a shuttle. Every time we go up to the counter to ask estimate time arrival, we are told 10 minutes. It is very draining to get off a long flight to have to wait longer for a shuttle that was paid for. Advice to the wise take a taxi, Uber, or Lyft. I am also still waiting if I would not had paid already I would had been left. read more

Terrible service one hour twenty minutes late on pickup with a reservation and twenty five minutes late last week on pickup.

OK honestly, Shuttle Express is a brilliant service it just all depends on the driver and the people you ride with. My trips have been very satisfactory and drivers kind and talkative when wanted. You may find yourself sitting next to a family of 9 because you often will share with others when on your trip to/from the airport. They offer coffee and tea though it's not very good and it's pricey. But the seats are comfortable and the it's cozy. You feel safe; as long as you have a safe driver. read more

I used to take Shuttle Express to and from the airport quite frequently when I was in college. When I would catch it to the airport, I would walk to the hotel a block away from my dorm to save some money (when going to and from select hotels, it is cheaper than door-to-door service). Leaving from the airport, I would go to the desk after I got my bags and never had to wait more than 15 min for my van to leave. If you are travelling alone, it is cheaper than a cab. Most recently, I used Shuttle Express to go from a Portland suburb up to Seattle Pier 91 Cruise Terminal. The STP (Seattle To Portland) service runs twice a day for a reasonable price. It was $69 for one person, $29 more for a second (including tip). The six person van limo was spacious and comfortable. There was a table in the middle, free wi-fi, and free bottled water, coffee, and tea. If you bring some DVDs, you can even watch it on the monitors they have set-up. Our driver was friendly and made a stop for us at Burger King in Centralia so we could take a bathroom break and get some food. The ride was going smoothly and it was so nice to not have to drive, navigate, or be the one fighting traffic. I slept most of the time. Unfortunately, once we got into downtown Seattle, there was a parade going on. It took us an hour to navigate around it to the Pier (should have been 10 min). It's not the driver's fault, but it would have been helpful if he knew about it in advance so we could avoid the circles and backtracking that we did. We were worried we would miss the boat, but we made it in time. The other reason for not getting 5 stars is that door-to-door service is an additional $20 PER PERSON. We had wanted to be picked up at the house we were staying at, but we had 4 people, so it would have cost an additional $80! To me, it should be $20 per location -- the cost and time for them to drive to the house is the same whether it is for one person or for four. So, to save the $80, we had my brother wake up early and drive us to one of their select hotels in the area for free pick-up. It was a little more hassle, especially because we had to load 8 big suit cases in the car only to unload it and load it into the Shuttle Express van, but worth saving the money. In total, it cost us $226 for 4 people and 8 suitcases to get from Portland to Seattle. I also looked at renting a SUV/Minivan, taking the Amtrak, and flying. This was the cheapest and most convenient option. In addition, it took us right to the cruise terminal. If we used any of the other options, we'd still have to take a taxi to get to the cruise terminal. In addition, we were able to relax in comfort and enjoy the amenities I noted above. We were so happy that we chose to go with Shuttle Express and would definitely recommend them for travel between Portland and Seattle! read more

On Friday June 9th, my family and I (a group of 7) returned from our cruise vacation to Seattle. We booked a hotel transfer from your organization many weeks in advance and were dismayed to find that we would wait upwards of 2 hours past our reservation time to travel the 3 miles to our hotel. Several groups of people waited over 90 minutes for their shuttle through your company. And During this time you had two individuals who were in charge of organizing the placement of groups on shuttles and many groups were placed ahead of us. My mother in law asked for clarification many times and was rebuffed each time. When I stood up to ask about the clarification the man who was dispatching asking me if our group was 2 people (after looking it up on the screen). I said, no it was 7, and he deleted the number and typed in 7. I asked if he thought we were a group of 2 for the past 90 minutes and if that was why we were being bumped over and over again, and he said, "oh no.... it was just hard to read the screen" I called him out on watching him change the number and he said he would put us on the next shuttle and never acknowledged his mistake. The "next shuttle" meant that three different shuttles and other groups would be placed before us so they could continue on to their destination. This was an abysmal system of assigning passengers. I recorded several aspects of this entire endeavor and the entire port leaving was clear before the shuttle EXPRESS passengers were finally boarding their shuttles. Others missed their car rental appointments because of your slow and disorganized service. My mother who uses wheelchair assistance and a cane was left standing for over an hour because we were told repeatedly that it would be soon. Soon didn't come for two hours. We were strung along by your staff. She finally got a seat when some kind people gave up theirs. read more

Shuttle Express - Airport Shuttles Near Me - Tukwila, Washington

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The ride to the airport was good. When I got home. The shuttle location was suppose to be in an email it wasn't. The time that booked automatically when I gave my flight info...was the same I landed....I called they said not to worry....my shuttle home was over an hour late for departure, the girl behind the desk was an absolute witch and should not be in customer service...never using again read more

The absolute worst airport car service. Waited over an hour and 25 min and so did at least 3 other families waiting at the airport after midnight. There is no one at the desk, no one answers the phone, just a random person comes up and calls your name. I could have paid a taxi less money had I known. I will never use this service again. read more

If I could give this company zero stars, I would. The only reason I gave them one star is due to the fact that I absolutely had to in order to write a review. DO NOT USE unless you want to wait 2 plus hours to get to and from the airport. They are not reliable and provides false information to their patrons. read more

We used this company to take to and from Pier 91 in Seattle after an Alaskan cruise. They were 45 mins late picking us up to take us to the port. Ok no biggie we thought, we weren't late getting there, even tho we paid good money for this service. Coming back was a nightmare. Keep in mind we had a 10am pick up time. We waited in a group of about 100 other Express Shuttle customers with elderly parents with no food, water or restroom facilities nearby for 2 hours to be picked up. We were told our bus was right around corner numerous times. Never was there a legitimate explanation or apology. We will be seeking a full refund for complete lack of service. I would have given this company zero stars if the app allowed it. read more

Bad service twice in a row at the Seattle airport. After 30min there was no Shuttle and no one would offer an explanation. I just gave up on them. read more

Shuttle Express used to be great - not anymore. Drivers are good, but the phone personnel and people managing the desk at SeaTac are generally pretty unpleasant and uninterested in their jobs or clients. The wait for a shuttle (even with reservations) is long .... last trip almost a 2 hour wait at the airport, and currently at the airport with a reservation and we've been told (by the incredibly rude lady at the desk) that it will be at least 1/2 hour wait. Got to be a better alternative! read more

I have attempted to call Shuttle Express regarding this four times. Four times, I have not received a call back. Hence this review. Several weeks ago, I was on a Shuttle Express van with just one other passenger. During the trip he and I chatted and laughed and enjoyed the ride. When we got to the airport, the driver got out, opened our door, placed the step, and retrieved our luggage, placing it on the curb. He walked back to the our door and just stood there. I had noticed the man's crutches. Upon the drivers return to the door, the man asked him if he would help him get his legs turned. The driver had a look appall on his face for a good three seconds, but did comply. He helped the man turn, then stepped back. As the passenger got out, his disability was obvious. He managed to get himself out of the van without an assisting hand from the driver. I had recently broken my arm and was in a cast. While MUCH more minor, it was still difficult to get out of the van without an assisting hand, but I managed. The driver then put the step back, closed the door, and without a word walked back to the driver seat, got in, and drove off. He did not wait for a tip, nor were either of us about to offer one. I assisted the man in taking his suitcases the remaining 15-20 feet to the curbside check in. I was appalled by the lack of human care and courtesy. This was one of the most disgusting things I've ever witnessed. The other passenger likely has limited choices and will likely use Shuttle Express again. But I won't. As long as I have other choices, I will never use them again due to these FIVE situations, one this driver, and four the phone calls never returned. read more