Thank you Enrico for our new Zebra blinds in our condo. They look fabulous and the motorization work's flawlessly with Alexa. I'm so happy we've decided to go with motors. I highly recommend Shutter Outlet. They take great pride to make sure everything is installed just right. read more

Bunch of crooks, hired them to install shutters on my main floor which was done fine thank god. You may be able to find my previous review which was very nice and about Lee who was no longer with the company shortly after. Anyways promised to hire them again for my upstairs and ....... here is the story. Installed shutters upstairs after 5-6 weeks waiting because we were forgotten. Finally they arrived but still forgot to bring the folding window handles at time of installation which was included in my cost (invoice to prove it). Noticed some shutters were loose and was advised that we needed new tension screws. Was promised that they will be back to repair and install the handles within a week. Months have gone by, no response to texts messages, calls and they have also been ignoring my wife ... true gentleman. Product is nice ... hire at your own risk ... if you do hire them don't pay until the last screw is installed because they ain't coming back. Oh and good luck to you and your so called warranty .... can't get something repaired if they don't answer. Looks like a recent review is singing the same song. Shutter Outlet have been hired by many of my family members in the past and can guarantee that loyalty is done due to this disrespect. My brother just bought a new beautiful home nearby so it starts there. Maybe this review will get them to engage me and finish the job which was paid in full. read more

STAY AWAY! Rico and his son are textbook con artists. At first Rico will come to your home and be perceived as a professional and genuine person. Once a price is negotiated, Rico will not meet committed delivery dates, delivery will be short on material and he will not come back to complete the job. Also, don't buy into the LIFETIME WARRANTY because once they leave your home, you will never be able to get in touch with either of them again. During installation, Rico Jr. comes to your home and demands for payment prior to the job being completed. In good faith, we paid for the job and still are missing shutters; 4 weeks later - no response from Rico or Rico Jr. despite multiple attempts (emails, texts and phone calls). There was only one installer and in order to have the job finished in a timely manner I had to grab some of my tools and help. The quality of the shutters are poor. The edges are rough and poorly cut, the trim corners to do not align. The price point is average but did not expect this low of quality. Unfortunately, they have my money now and I have to plan to find another contractor to complete the job and replace the deficient ones. Overall experience awful and disappointing. Quality - 3.5/10 Service - 0/10 Price - 6.85/10 read more

Shutteroutlet.ca I had dealings with both Rico(owner) and Rico Jr(owners son). The overall product is worth a 4 star review however its the customer service that drowns this company. Rico Jr comes for a consultation and promises everything you wish for. Claims that the shutters he is selling are virtual blackout even though having the same style shutters in my prior home, they were definitely not blackout. For me this is not a huge deal but misleading your customer through lack of knowledge might be an issue for some if you don't get what you expect. The contractors who Rico subed out to for the installation of the California shutters had come to my house and took measurements. On the day of the installation, two of the windows were grossly incorrect and required the shutter installers to go away and come back 3 weeks later. In addition to this Rico called me and blamed me stating that I was the one who gave them the measurements(not correct). They measured everything and they made the mistake, why would you blame the customer. When it came to money, Rico insisted on full payment even though the job wasn't done. Needless to say, they didn't get paid until the job was done. So in conclusion the end results, absolutely no problems with it, just the b.s. that comes along with it that gives it a 2 star rating. So to break it down Based on 5 star review Product: 4 Stars Service: 1 Star Price: 4 Stars Communication: 1 Star Overall, 2 Star performance. Hope this helps. read more

Excellent Service!!! Thank You so much for all your help and professional advise in choosing the perfect window coverings. Also a Thank You to the Installers who came and put them in, GREAT JOB!! Thank You Again Was a real pleasure dealing with you Don Zammit read more

I have never experienced such poor customer service in my entire life. After asking and receiving a quote from this company a gentleman by the name of Rico called me to literally yell at me. He was upset that his son drove an 1.5 hours and we did not commit to a purchase. The kijiji ad said their company did free estimates in Hamilton which is what I asked for and he was angry! He talked to me very rudely I would suggest NOONE cuduct business with the man especially since I've discovered he is the owner. Save yourself the trouble of being treated terribly! read more

We hired this company to get black-out blinds installed in our room and another room. The sales person, Paul came and took the measurements and advised us that there would be a minute amount of light seeping from the sides in our room because of the angle of the windows. That was the only complication he mentioned and assured it wouldn't be very significant. So we went ahead with the order and selected the colors and models and signed the agreement. The day of the installation, May 4th 2016, was when the nightmare started. To being with, the installer did not seem to know what he was doing, he was asking us for information on which panel should go on which side and at what angle. This is information which a professional should know about. He installed the blinds in the other room (which we are happy with)but when the blinds were installed in our room it turned out that there was a lot of light seeping from the sides, and this was quite significant, not minute. After contacting Paul about it and sending him a picture of the shoddy job, I was told that he had checked with the office and the office manager Diana and that the issue would be fixed completely in the next visit. So we made the full payment to the installer in cash assuming that this would be fixed. When the guy came on May 25th to fix the previous installation, it turned out that the side light seeping issue was only fixed on one side. Although I was assured that this would be completely fixed in this visit, that was clearly not the case. So I contacted Paul again and sent him another picture, the same day. Once again he told me that he would have the office look into it again and get it fixed. By this time I was frustrated with the number of attempts made to fix the issue and told him that if the third attempt doesn't result in a satisfactory job, then I would want the money back for the blinds installed in our room only. He then responded to say that he thinks I would not be satisfied with the job even after the third attempt so he said that he checked and confirmed with the office and that they would send someone back to take the blinds back and that person would also bring the cash then for the refund. So they sent the guy back to remove the blinds on May 30th but they did not send the cash with that person. So I sent that person back saying to come back with the money, as i was told by Paul, and then remove the blinds. After sending the person back I contacted Paul again about the fact that the person showed up without the refund. He asked me to contact the office manager Diana. I managed to speak to Diana the next day who also said that she will look into the matter of how much of the money will be given back and also when to send someone to take the blinds down and that we will be getting money back. She said that she will call back on June 3rd with the time the person will be sent to take down the blinds with the money. I received no call on June 3rd nor on June 6th. So I called her on June 7th and she told me that she had forwarded my case to this person called John. I spoke to John on June 8th. When speaking to John he said he looked at the picture of the work and in his opinion the job was done perfectly and nothing further could be done. He also said that I was not an "informed consumer" and should have known and expected that the amount of light seeping through would be at that level. I told him about what I was told by Paul and Diana that I would be getting the blinds taken down and would be getting a refund for them but he blatantly denied giving me the money back citing the agreement and also said that we can take him to court over this. I told him that this was wrong and that he is going back on the word given to me by both Paul and Diana and he just closed the phone on me. His attitude was condescending and rude. I am extremely frustrated and disappointed with the lack of professionalism in the job and with their customer service. read more