I had previously given this place 5 stars but that now needs to be changed to barley a two. I have not seen Rema there lately I don't know if she no longer works there She was always nice and did good work . The women I see there now know nothing about customer service. They just have a don't care attitude. Not even a smile or warm greeting when you walk in. They are always either on phone calls or talking to each other while bent over your face while doing your eye brows. BAD etiquette. It's not okay to talk so close to my face. And 100% more risky now duirng Covid. Masks or no masks how can you have phone conversations while bent over being so close someone's face? Then hand them a tip and not even a thank you or a smile. They don't seem to care one bit. Plenty of other option in the area. read more

Shumi used to be so good and now she will skip you to get to the person that wants more services. She hired multiple staff and they leave her so u will always get new people doing ur brows. I wish she would focus more on her customers but she don't. read more

The wait sometimes is annoying but honestly they do a better job than anyone else in the area so I bare with it . I do not go to just any of the girls and it's annoying that there is no way to test their skills with out giving them a try so it's best to wait for who your comfortable with. If you have no option emphasize that you're just getting them cleaned up. read more

My family and I have been coming to this place since I was 10 years old, but my experience on 11/24 was by far the worst I've ever had. I'm in town visiting family for the holidays and decided to get a full body wax, which was supposed to cost $150. From the moment the waxing started, the technician complained about how much hair I had. I've been getting waxed every six weeks for years and have never had anyone complain about this. During the session, her coworker kept asking if she was finished, and the technician told her she wouldn't do my butt unless I paid an extra $40. I explained that I didn't want it because a full body wax has always cost $150, and I typically follow it up with a facial. When I declined the extra charge, she and her coworker laughed at me. My boyfriend, who was on the phone with me, told me to leave immediately, but I decided to stay and finish the service since I was already halfway through. The technician took over an hour and a half, constantly stepping out because she claimed to be allergic to the baby powder she was using. Once she finished, I asked for my eyebrows and upper lip to be done, as they are part of the service. She argued that they weren't included, but her coworker corrected her. She then started yelling, saying she didn't know it was part of the package. At that point, I decided not to proceed with the facial and just wanted to pay and leave. While I was paying, she asked how much I was tipping. I said 10%, but she said it wasn't enough and complained that her arms were hurting. I explained that my family has been loyal customers for years and we always tip, but tipping is a choice, not an obligation. She began yelling at me, accusing me of not wanting to tip at all. Despite her rudeness, I still offered 10%, but she refused and became even more hostile. I've never felt so humiliated in my life. She complained the entire time, even telling her coworker she didn't care and was going to charge me an extra $40 because of my hair. I've always followed the six-week schedule recommended by my usual waxing technician, so this accusation was completely unwarranted. This experience was unacceptable, and I won't be returning." read more

I wouldn't go here ! I got my lashes done once here and i asked for individuals and she gave me clusters however I paid for individuals. In addition she installed the lashes with my eyes open ?? who does that !!!! I've been getting my lashes done for 3 years and never had someone install them with my eyes open. They aren't cleaned AT ALL didn't even bother to wash her hands plus the glue she used couldn't of been correct because it burned my lash line. She doesn't know how to do them correctly please stop going there if you care about the health of your eyes. Lastly she is rude as hell read more

I'm someone who never leaves reviews and lets things go, but this is unacceptable. I really liked this place until one day when I came I asked for a upper lip waxing because it said they offered, at first when she finished the waxing, it just felt irritated, which I thought was normal and then the next day I saw my upper lip was clear brown and was still burning. It was left over wax that wasn't removed. So I tried removing the wax with warm coconut oil which worked and removed the wax. The hot wax really left a burn mark. This burn mark is still there and its been more than a month. I complained the next day and she did nothing about it. I have been covering my face with a mask because people notices the burn mark. read more

I usually go to Honey Cosmetics Downtown Bk which is expensive but yet efficient & also painless. However I did not have the time to take the train ride downtown since I was rushing to make it to an event. I decided to try this establishment since it is close to home. The wait wasn't long at all. Shumi the owner proceed to place the lashes on. Omg they felt extremely heavy on my eyelids. I asked her how long it would take for me to get use to it? She mentioned once it dried I would feel better. WRONG. Omg it was terribly heavy! I mentioned that I wanted to take them off she convinced me to just wash my face after the event and it will come right off. WRONG. I got my lashes don't on 4/28/18 and it never came off! Night after night of washing it. I even went back to ask them to remove them. She wanted to put glue on my eye lashes. She mentioned that the glue will burn my eyes. I told her I wear contacts. She asked me to take them off. I explained that I can not see without them and I would need them to drive back home. She mentioned that she couldn't help me. Maybe I should put a lot of Vaseline on my eyes and sleep with it covering both eyes then the lashes would come right off. WRONG. Fast forward it is 5/14/18 and I have slept like an idiot with loads of Vaseline on my eyes to no avail. Tonight I finally decided to literally pull them off. Ughh so painful. Never again read more

Based on the glowing reviews of Shumi in Canarsie, I decided to give this "spa" a try while passing the junction. It was hardly spa-like and was really one of the worst threading experiences I've ever had. The young lady was leaving about 4 inches from my face and having an entire LOUD conversation w the other employee who was in the back of the shop. I specifically told her I only wanted a few hairs off the bottom, and kept telling her she'd taken off ENOUGH hair, but she would go back and say I'm not finished, just ONE more strand, but take off much more hair. I didn't want nor need a reshape, but that's what she did. There's nothing worse than telling someone specifically what you want done to YOUR face, be ignored, spat OVER your face while talking to a co-worker with no regard for hovering over your FACE and then not even so much as usinh hand sanitizer or offering aloe or lotion from your hair removal (standard in threading salons of all price points). This was a bad idea and would never return. I now know why there are 2 or 3, at best, places on the East Coast that I trust. This confirmed that not all threading places are created equal. read more

always so nice welcoming and make my eyebrows look sooo good. 10/10 never tried the lashes but seen other girls do it and it's on my wishlist. would definitely recommend! read more

Very unprofessional,when i walked in for a henna the woman told me hold on the person who does the henna would be coming soon...20 min pass and she starts talking to someone in the backroom in another language,then she tells me to come back Sunday‍ wth the woman was in the backroom the whole time doing God knows what,if she didnt wanna work thats all she had to say instead of wasting 20 min of my time read more

I have been going to Shumi at the junction for several years, traveling from Long Island because of the great service Shumi and the ladies provide. I am scared to go anywhere else because of the fear of someone messing with my brows. All the ladies know what they are doing and listen when you say you want to just clean and not touch the shape. A lot of salon don't understand that. Thank you Shumi and ladies for always getting it right. They also do a good job with lashes and facials which I have done. Thanks read more

Unprofessional employees,horrible place to go for your spa.Don't go there to put your money in garbage if you work hard to earn it.I recently went there for a deep cleansing facial,there was a very old lady there,She completely ruined my day.When I entered the room for the facial, I was upset because the lady without washing her hand started doing the facial,Fox, I'm telling you the lady put all the product on my mouth as a Ice cream, she also dropped some product in my eyes.she didn't clean my face by removing the blackheads. Usually they clean part of your chest close to the neck,she only stayed on the face area doing nothing. She doesn't speak English,she never understands what people are saying.The worse when I talked to the lady that supposed to be her supervisor,she didn't pay attention on what I were saying because she tried to cash the money instead.I told myself if I get intoxicated with the product this place will be closed.Please guys always ask them for your receipt even for your eyebrow service.The owner of this place is cheaper and disrespectful because you can't hire those People without knowledge of what you try to offer to the public.Most of the customers when going there, are doing eyebrow.I should read the review before going there and being abused like that.Remember this is a eyebrow place,don't spend your money in their facial services. read more