Steve was flexible and professional. Gave us several pricing and work options and took care of work almost immediately after details were ironed out. Very professional and top-tier work was done. Thanks Steve! read more

Nightmare company!!!! If you want your repair to take months with lies and no shows. If you want a company that never answers your calls or text except to inform you at the end of the day that they are sorry they can't come today and will have to reschedule and so the nightmare continues!. If you want to deal with a company that will lead you on, never finish the job and give you nothing but headaches. Then Showtime Pools is for you! Don't even consider them!!!! You have been warned! Reply to steve: Here is a list of your companies activities for replacing my pressure gauge and diagnosing my heater failure for my pool. First appointment July 7 no-show reschedule for the eighth, July 8. Looked at heater ordered and replaced pressure gauge. July 18 for heater no-show rescheduled, July 30 no-show rescheduled, August 13 no-show rescheduled August 14 no-show rescheduled August 21 came out looked at heater again ordered three parts, August 29 no-show rescheduled ,September 3 no-show rescheduled ,September 4 sick rescheduled September 10 no-show sent text saying having warranty problems. Pool heater never repaired. read more

I had an emergency situation with my pool pump and the electric box as well as heater. Steve sent someone within just a few hours! Victor was knowledgeable and fixed the problem. I will not hesitate to use them again! Update: well, the issue wasn't fixed after all. I let Steve know and it's now been 3 days of telling me he will come back to take a look. Today he even said he was on his way and then went MIA. Very unprofessional move. I don't recommend at all. read more

So let me start by staying at the beginning Steve was great, but that quickly changed to unreliability and poor work a theme throughout these reviews. I gave him a huge pool remodel project that required new electrical, new plaster, and more. The work looked nice but what I discovered later has me horrified. Months after the work was complete all the pool electrical started failing and then less than a year after the work was complete my brand new pool light flooded. After removing the light what I found was a spliced together wire with electrical tape to shortcut doing the work properly compromising the integrity of the light and leaving a very dangerous situation that could have left us electrocuted because it was improperly installed as ground water quickly leaked into the wire and then the light housing. I haven't even got into the lack of showing up for service, pool turning green, and more excuses for poor work. Oh and I bought a variable speed pump from him to participate in the LA rebate and he never handled the exchange so I ate even more cash. Stay away. read more

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I called Steve on the 13th of jan, apparently he owns of showtime pools. I had a problem with my pool (eucalyptus tree fell on the pool and we had it removed but the tree turned the water really dark) it needed heavy cleaning with chemicals, filter cleaning etc.. He came the next day on the 14th although he was 7 hours late I cut him slack, I was grateful, that he came and he seemed knowledgable. He said he would come back on Saturday which he didn't come, everyday he would say he is going to come and never shows up. He only showed up one day that week put some chemicals and was suppose to come least 2 more times that week to clean filters and put more chemicals, but everyday he would say he is coming and doesn't come or even acknowledge. He knew I was relying on him because we were having a pool inspection the following week. He is a LIAR r, SO UNRELIABLE , probably doesn't know what he was doing, he should have been truthful from the beginning and say either he is too busy to do the job or doesn't know what to do. I am in shock people like that are in business. So disappointing. If there was a lower than one star rating I would have picked it. read more

Steve installed my pool heater, but it broke within 3 months. Despite multiple attempts to contact him for assistance, he hasn't responded.

Steve is fantastic, friendly, very responsive and knowledgeable - the last part is not coming from me but confirmed by another pool service provider. We had a bigger issue with our commercial pool which needed a lot of attention, thanks to past pool company. Steve handled it, explained different options and the pool has been sparkling clean for 10 months now. THANKs, STEVE! read more

I'm happy with the service and hard work Steve has done with our pool. Price was better than most competitor and he didn't not try to sell us any on top of what was needed to get our pool up and running. Even though we had a time constraint due to a city notice, he was here during the weekdays until 9pm/10pm and weekends as well to make sure it was cleaned and perfect before filling with water. If it wasn't for Syndicate pool and Steve, not sure if we would've made the deadline of the notice. Steve is flexible with schedule and very knowledgeable when questions were asked about the pool maintenance, service and what is required. Very helpful, professional and a really dedicated hard worker. I would definitely use this company and Steve in the future and would recommended their service to anyone. read more

Steve was great! He is knowledgeable, responsive and gets the job done quickly and in the right way. He fixed my pool and I was pleased with his work. I highly recommend working with Steve if you need work done on your pool. read more

Steve is responsive, knowledgeable and friendly. He took the time to educate me on the workings of my filter and made the necessary adjustments. He uses modern technology to let you know what work was done after he wraps up his visit. read more

Hey, this pool service was great, pool was dirty and you guys cleaned my entire pool really quick and easy, thank you guys for your skilled service's! Will definitely call again! read more

Showtime Pools is fantastic! Our pool heater has been on the fritz off and on for weeks, and finally it stopped working entirely. So we contacted Showtime Pools on a Saturday morning and their technician was there within 90 minutes, quickly diagnosed the problem, got the parts and fixed it. It was quick, easy and informative. I will definitely use them again! read more

The most unreliable difficult guy to work with. Always excuses for not showing up. You can't believe a word he says.

Ugh! I hate writing bad reviews. In the beginning they were pretty good. In the middle they were great. We loved the guys that was coming out. It was consistent and the pool looked good. Then things changed! They skipped weeks here and there. Steve would never answer calls, emails or texts. He seemed annoyed that we had to switch days due to our kids swim lessons. They sent a new guy that was nice but I didn't think he knew what he was doing. He claimed that the pool lost power and that's why it was green. It never lost power and Steve argued with me about that endlessly. Our pool looked horrible for weeks. I reached out to Steve to see if he could come and check the pool and he never responded or showed up. The following week no one showed up so I honestly thought they quit so I hired a new company. Turns out our chemicals were soooo far off and our filters had been put back in the wrong way and two of them broke! I left emails, calls and texts ending the service and the following week they showed up again to service the pool! They currently owe us $200, just enough to annoy us, because I can't shut off their autopay. Really poorly ran company, go elsewhere for pool service for sure! read more

Steve hooked up my pops with his dirty broken down Pool & Spa. Price was fair and Steve was easy to talk to!! Very professional!! Made the whole process run smoothly. Thanks again Steve!! read more

Money Grab Scam... this company came out for a simple clean service, opened the electrical panel and fried the circuit board.. they then tried to charge me for a repair. These idiots didn't realize we have security cameras and caught the spark-flash from the technician touching a tool to the electrical area. They then removed the circuit board and left with it, it's been 3 months they won't return my calls . My lawyers is going after then for stolen parts and damages, if you want to make your pool or spa worse then it was before call these people. Ruined our whole summer and all we wanted was the tub cleaned. Owner is rude hangs up on you and never returns calls, staff is all independent contracted made to look like a company when it's really one guy trying to protend he'a a company. RUN!!! read more

HORRIBLE! They broke our jacuzzi when they were "cleaning it" and took our circuit board with them and never brought it back. They are completely uncooperative and won't return calls because they know that they STOLE from us! We've tried calling from different phone numbers and HE PRETENDS HE CANT HEAR US. he was even dumb enough to say "no I can't hear you". They broke it months ago, so we've had no spa all summer. They are SCAMMERS!!! read more

Steve is great. He came right away when I was having an issue with my pool. He is very responsive and knowledgeable about his field and can fix any problem. Very happy I found Syndicate for all my pool needs. read more

We hired Steve based on his reviews. However, our experience with him was singularly unpleasant and, thankfully, short. He worked for us for three months. During that period, anytime our pool had a serious issue, Steve's stock response for not coming over was that he was too busy. Makes me wonder now why he accepted us as his customer if he was anyway stretched too thin. Last week was the last straw - Steve was away on vacation and he left our specialty ozone pool in the hands of Josh who turned our pool motor off on the hunch that it was overheating. When I objected and asked him to do the repair instead, Josh confessed that he is not equipped to do it! Really? Why is an untrained guy here to take care of our ozone pool? Josh offered to send someone in next day to take care of the issue and I agreed, hoping for the best. No one comes in to do our repair for the next five days. When I reached out to Steve about this, he responded brusquely stating that he would send someone but cannot say at what time. On top of that unhelpful response, same day, I receive Steve's text to his colleague in which he bad mouths me. The text got mistakenly forwarded to me, I am sure. But it clearly shows up Steve's poor character. We have already moved on to a better place and have found a really good pool cleaner who fortunately knows how to treat his customer with respect and dignity. At minimum, I have learnt a good lesson not to believe a smooth talker like Steve - just want to pass on my experience. read more