Last year my fiance and I stopped into Shorelines Gallery to purchase an engagement ring. Their collection was unique and beautiful, made by local artists. We decided on one of the Strellman lighthouse cut rings in a silver setting.
A month or two later I had tired of how the silver setting reacted to my skin. Matt, the proprietor, helped me have the ring shipped to Strellman's shop and we had the setting changed to white gold. The service was fast, friendly and supportive. I really felt like they'd taken care of my needs quickly and effectively.
Last night my ring accidentally ended up in the garbage disposal. It was unwearable. In despair, I sent an email to Matt in Eureka, asking if there was anything that could be done. My fiance and I had moved to Washington, but there was a sister Shorelines Gallery nearby.
Matt not only responded to my email before his gallery opened for the day, but had contacted both the nearby gallery and the jeweler. We were able to drop off the damaged ring at the nearby gallery for shipping. They are replacing stone on my ring for free and repairing the damage to the band for only the cost of shipping and recasting. The service we have received has been above anything I ever expected, and I cannot recommend the Shorelines Galleries enough. read more