As usual the delivery was on time and the installers were wonderfully efficient. We are happy to…read morepurchase all of our appliances from Shore Appliance

Beat Lowes pricing even with my 5% off for using my Lowe's card and the installation was…read moreprofessional and seem less and their communication during the process was also great

Decent prices but no showroom. You need to know what you are buying before going. Pretty good…read moreselection and most items in warehouse

We had great service and the pricing of our appliances was very good. Liked that we could support…read morethis local business.

I was told when I drop my lawn mower off that there was nothing ahead of me on the schedule and…read morewhen I finally got in touch with you after not hearing any update the second day I called and got scolded and you hadn't even looked at it yet.

Just left Ace hardware centerville road location. Gene helped me & went above and beyond.. the hose…read moreI was looking for wasn't available in the store but he advised me to check online & I could have it shipped.. which is what I did. He checked on the store computer but it wasn't there. 5 star customer service ! I'll definitely be back. Thanks Gene!​

Steve showed up on time. Was very businesslike. Professional and answered all my questions. Did…read morenot rush out of here.

We have dealt with them for years. Serivce has always been prompt, couteou8s and effective, as…read morewell as reasonably priced.

BUYER BEWARE -- Do not order from BBQ Generals…read more I placed an order for a Blackstone 28" Airfryer Griddle Station on May 8th and was given a 2-3 day shipping window. What followed was two weeks of ignored calls, broken promises, and complete indifference to my situation. After hearing nothing by May 16th, I called customer service. I was promised a callback Monday morning. It never came. I called and emailed Monday afternoon -- no response. Same on Tuesday. Wednesday I finally got through, was promised an immediate follow-up -- nothing. Called back Wednesday afternoon and was told the item was out of stock, but that management was "working on a replacement." Still no callback. I left messages and emails Thursday and Friday morning with no response. At 2:30 PM this Friday -- the day before I'm hosting family at our new home -- I received an abrupt order cancellation with no explanation or apology. I now have no grill and no time to find one. Perhaps most insulting: while ignoring my repeated attempts to get answers, BBQ Generals had the time to send me two emails pushing an extended warranty on a product they apparently never had in stock. This is one of the worst customer service experiences I have ever had. There are plenty of reputable outdoor retailers who will actually deliver on their promises. Please shop elsewhere and save yourself this ordeal.

This company is a TOTAL stay away from. I bought products in Oct of this year. I only recieved…read morehalf of them. Was told by Mathew that the other items were broken before shipping. I asked when I would get replacements an was given the run around . Then I was told they were on back order. I TRIED to be paticient with BBQ Generals but KEPT getting run around. They also quit accepting my phone calls. Mathew did finally offer a $200 refund for the problems. I accepted. Weeks after that still no items that were back ordered. I finally cancelled the rest of the order. Told them I wanted a refund sent back to my card. Took days to make a decision. Then they got back in touch with me to say they had been shipped one day after I cancelled the shipment. This all happened in December after many weeks delay. Told them I would NOT accept the shipment. The finally called back and said they got the products back and I would get a total refund for the products. As of Today Dec15 they are trying to tell me that they would only receive partial refund because they thought the $200 Mathew gave to me was part of the product refund. I have put a dispute in with the CC company to resolve this issue. I would NEVER recommend this company to any one. The customer service is dreadful. Stir Clear

Veteran Owned, Friendly people! They absolutely know what they are talking about in every aspect!…read moreShop local and forget the big box stores.

I specifically chose National Appliance Warehouse because they promised a level of expertise and…read morecustomer service that justified buying from a specialty appliance dealer instead of a big box retailer. My wife and I built a new kitchen addition onto our home this year, and after spending hours researching appliances and where to buy them, we chose National Appliance Warehouse because they emphasized that they would help us select the right products, stand behind what they sold, advocate for us with the manufacturer, and handle any warranty issues that might arise--even years down the road. That was their sales pitch, and it was the reason they earned our business. Unfortunately, from the day our appliances were installed, that has not been our experience. We purchased a Thor professional-style range along with the matching Thor hood that was recommended to us. From the day it was installed, the hood has never performed properly. During normal cooking, it fails to remove smoke from the kitchen. Within minutes, the smoke is bad enough to set off the smoke detector in the next room. This isn't a cosmetic issue or a matter of preference, it is a functional problem that has existed since day one. When I contacted National Appliance Warehouse, I was immediately directed into Thor's warranty process. After weeks of delayed communication, I was told to locate and pay for a third-party service technician because Thor claimed they didn't have one in my area, even though I live just 15 minutes from a major city. That technician documented performance concerns and noted that the hood may not be properly sized for the application. Looking at the installation, the hood is also noticeably shallower than the range itself and does not extend over the front burners. After more follow-up on my part and very little communication from either Thor or National Appliance Warehouse, Thor eventually located a technician and sent him to my home. He spent only a few minutes at the house, most of that time outside looking at the exterior duct vent, which was never the issue. He never inspected the hood's motor or blower assembly. When I asked questions about the hood, the range, and whether the hood's airflow was appropriate for the range's BTU output, he wasn't able to answer them. After speaking with his manager, he returned with paperwork stating there was nothing wrong with the hood and asked me to sign it. I declined because it did not accurately reflect what we had just observed. Throughout this process, National Appliance Warehouse has maintained that because the hood is Thor's matching model and was a special-order item, they have no responsibility beyond offering to sell me a different hood at an additional cost. That's the most disappointing part of this experience. Whether the hood is the correct model on paper is beside the point. It has not functioned properly since the day it was installed. This is the point that has been lost throughout this entire process. My complaint has never been that I simply wanted a different hood, it has always been that the hood I purchased has never worked properly. I escalated my concerns to Scott, the General Manager at National Appliance Warehouse, hoping the company would stand behind the products they sold as promised. What began as what I hoped would be a productive conversation became increasingly dismissive. Rather than acknowledging that the hood had never functioned properly, the discussion shifted to repeatedly explaining why National Appliance Warehouse was not responsible and offering to sell me another hood at my expense. I'm now left with a brand-new kitchen and a ventilation system that has never worked as intended. Instead of helping resolve the problem, the proposed solution is for me to spend even more money replacing a hood that has never functioned properly. I wasn't asking for anything unreasonable. I simply wanted National Appliance Warehouse to stand behind the products they sold by exchanging the hood or working toward a fair resolution. Instead, the responsibility has been pushed entirely onto me, despite the promises that were made when they earned my business. I genuinely wanted this experience to end differently. I would much rather update this review to say that National Appliance Warehouse stepped up, stood behind its customer, and made the situation right. I hope National Appliance Warehouse chooses to resolve this matter. If they do, I'll gladly update this review to reflect my complete experience.

Just had new Asko washer installed by Chris and Fonz and wanted to let you know how pleased my wife…read moreand I were with them. Friendly and professional and installation was quick. Would highly recommend John

I recently did a review of National Appliance in Middletown Delaware…read more The review was a 1 star review. My problem of a repair to my new refrigerator has been resolved, the GM Frank got involved and champion my issue and resolved the matter. The leadership Frank demonstrated was worthy of being labeled as awesome. I will continue to buy my appliances from the Middletown location, due to the seriousness Frank approach my problem.

Another fantastic window treatments added to my rec room and third floor bedrooms. They look…read moreamazing. Want to thank Natalie and her team Ragan ,Rick and Moe for helping pick the colors and style and measuring and installing. What a great job. Very pleased. Highly recommend MC Weeks Boz Renninger

Purchased a beautiful window covering for our back slider door in 2019. A small collar on the wand…read morebroke recently. I could not find a replacement online without buying a whole wand. Went into the show room explain the problem , The found and ordered the piece and charged me nothing. Excellent service, beautiful showroom. Looking forward to the next time we need window coverings. This is the place you want to go for sure

Some of the burners on my range stopped working correctly a while back and I had been just using…read moretwo of the five burners. The GE range is a discontinued model that was probably installed when the house was built around nineteen years ago. So it's old but it suits the look of my kitchen. I didn't like the new ranges on the market so I decided to contact Henlopen Appliance hoping they could service the unit. The person I spoke with confirmed they service GE ranges. I called on a Friday and was able to get an appointment for the following Tuesday. The technician, Trevor Vest showed up on time and once I explained the problems I was having with the range he got right to work. He tested all the burners then made the necessary adjustments to get the burners working properly. The whole experience from making the appointment to interacting with Trevor as he made the fixes was enjoyable. He even gave me advice about using our front-loading washing machine. There is no doubt in my mind who I will contact if I need help with an appliance.

Showed up on time. Reasonably priced. Knew exactly what the problem was and fixed it in a timely…read morefashion.