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    Lowe's Home Improvement

    1.7 (81 reviews)
    ModerateHardware Stores

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    Reviews With Photos

    New Years Eve 2023
    Paul D.

    I decreed a 3 star because of the lack of response to my request for assistance whilst replacing five 20+ year old smoke alarms. On the positive side (which I always prefer to do), Lowe's are set up pretty much the same among numerous locations across many states. The garden section in the Lewes Lowes had a far greater selection than does the one nearest my Gettysburg address ( I use that whenever I can) I heard and saw many birds flitting around and wondered 1. how they got inside, 2 how and whether there would get out, 3 whether they'd defecate on my balding head. Getting back to my smoke detector saga: the alarms in our Rehoboth condo are hard-wired, however our antediluvian units were discolored and unattractive in appearance, thus replacements were in order. I struggled to find a modern replacement for the elderly units, one of which I brought in. After struggling for about 15 minutes I asked an associate who was guarding the checkout aisles if he would kindly summon the cavalry for me. He unleashed his walkie talkie device from his utility belt and announced that a customer in aisle 7 was in need of help. I waited patiently and continued to try to figure things out all by myself, suffering in silence. After about 15 minutes the aisle guard must have picked up on my distressed visage and asked the obvious "Nobody's come yet?" to which I nodded in the affirmative, eyes dropping from my failure. He continued to guard the aisle for another 5 minutes, and then disappeared, never to be seen again. I had no assistance in aisle 7 despite what seemed to me to be an abundance of sales associates, seni-hurriedly going to presumably help other befuddled customers I ended up purchasing 5 new units with the hope that they'll function as useful replacements. If not, I'll need to exchange them and my saga will be continued below.

    NEW KitchenAid bought at Lowes and installed by All American Electric - Very pleased!
    Gwyneth J.

    Lewes Lowes Rocks! I had a bad experience with the Millsboro Lowes last month. (See my slightly salty review for details) I wanted to buy a dishwasher over the phone to have installed in our Coastal Cottage in Ocean View, DE and though Millsboro was closer, the Lewes store .....wait for it. Answered the phone! I want to give you money, please take my money, I want to buy a dishwasher - just answer your phone! Well, Lewes Lowes came through! I bought the KitchenAid dishwasher (the only one that has controls on the front) and it was installed by All American Electric out of Greenwood, DE. They did a super job and everything went smoothly and I even saved $200 bucks through the 4th of July sale! Lewes Lowes also cheerfully refunded me for 2 peripheral items that were not needed, after all, in the install. Thanks, Lewes Lowes, you beat your Millsboro sister store in customer service and by mostly, answering your phone!

    Look at this Beautiful flooring bought at Home Depot.  It's called Winterton Oak. I recommend checking them out!

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    1 year ago

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    10 months ago

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    6 months ago

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    11 months ago

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    2 years ago

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    1 year ago

    Not really people around to help. They were more focused on signing up as rewards members than to help what we came in to find.

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    1 year ago

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    3 years ago

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    3 years ago

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    8 years ago

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    4 years ago

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    9 years ago

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    3 years ago

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    7 years ago

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    5 years ago

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    4 years ago

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    3 years ago

    came in to buy paint at 7pm on a friday and was told "no one is working paint tonight" so went to home depot instead.

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    3 years ago

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    3 years ago

    I have been in this are a couple years. Never had a good e pet because the store is understaffed. Always!!

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    3 years ago

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    5 years ago

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    6 years ago

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    10 years ago

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    6 years ago

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    9 years ago

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    Page 1 of 3

    Ask the Community - Lowe's Home Improvement

    Review Highlights - Lowe's Home Improvement

    Went to Lowe's for window treatments for our new home (cellular shades cut to order and a few custom orders.).

    Mentioned in 2 reviews

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    The Home Depot

    The Home Depot

    2.0(57 reviews)
    0.5 mi
    $$

    A bit of a issue in self checkout area...On 01/1/18, i stopped by the customer service deck to pick…read moreup a pre paid item that was ordered online...great service there..had to show a photo ID and sign for the item but that was expected....placed the item in the cart and went back into the store for more shopping....after that was completed i headed for the Self checkout area....while checking out the other items, a Home Depot employee assigned to the self checkout area, an older lady with a cane, approached me and asked me for the receipt for the item that i picked up at the customer service area...I was in a hurry so i got the receipt from my pocket and handed it to her...She walked away with it and i continued to check out the other items....Upon leaving the checkout area i headed towards the door....She was standing by the door and specifically waited for me to returned the customer service item receipt to me.. Why was this necessary?...I already went thru all the security issues at the customer service desk....I could have left the customer area and gone home or continue to shop....I shopped....I felt intimidated by this lady as she physically waited for me to leave before she returned my receipt to me....In the past, i have picked up items from the customer service area and walked thru the store , bought nothing and walked right out the door to my car...not one time did any employee question the item picked up at the customer desk that was laying in my cart as i left the building...this older lady employee needs to be retrained..OVERKILL on her part...

    I have been a long time customer. I have torn up my credit card. The service for ordering a water…read moreheater has been disastrous. It was scheduled on a specific day. It never arrived. I contacted customer service. They claimed it was set for several days later; I sent copies of confirmation messages and emails. MY FAMILY HAS NO WATER either hot or cold. Then I receive an email telling me that the scheduled delivery had been moved to the new date. HOW CAN THIS BUSINESS OPERATE WITH SUCH INCOMPETENCE? Representatives were of NO USE, either confirming the order was being delivered on the original date or asking me for confirmation phone numbers that I do not have. I WILL NEVER EVER DO BUSINESS WITH HOME DEPOT---EVER!!! Meanwhile, we my family must live without any water. AVOID ANY ORDER PURCHASE VIA HOME DEPOT. If I could give HD a "0" rating, I would.

    Photos
    The Home Depot
    The Home Depot
    The Home Depot

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    Lowe's Home Improvement - hardware - Updated May 2026

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