great service in the store and Dylan just installed my new microwave. He was very efficient &…read moreprofessional. thanks to all! Happy to give a great review.

Do not shop here if you expect to get the "personalized approach" and "the BEST appliance value and…read morecustomer service at all levels of our business" as touted on their website. We wasted all summer with them trying to get a lemon of a dishwasher repaired or replaced under warranty, which was the THIRD appliance we'd purchased from Shore Appliance in three years. Even as a regular customer it seems, you won't get its promised "highest level of service" -- what you will get is a repair service phone tree seemingly designed to maximize your time on hold, which may or may not let you leave a message, which messages may or may not actually be returned, and which if you finally do get to interact with an actual human being by email or phone, you'll get a lot of excuses about how busy they are, if not indifference. The bottom line is we did get our replacement dishwasher from Bosch in September, but no thanks to Shore Appliance, which appeared to be completely happy to be out of the picture at that point. Next time, we'll just go to one of the national big box stores, where we'll probably get better prices, and where we already expect that if anything goes wrong we'll just be treated like a number.

Decent prices but no showroom. You need to know what you are buying before going. Pretty good…read moreselection and most items in warehouse

We had great service and the pricing of our appliances was very good. Liked that we could support…read morethis local business.

We came here after a horrendous experience trying to buy appliances from Lowes…read more Staff was well adapted to dealing with Covid but, more important, extremely helpful, knowledgeable and genuinely interested in our needs. We were selling an older house and needed to get in new appliances quickly. They helped in picking our the right units that could be delivered on our tight time schedule. Learned one item we tried to order from Lowes was on 6 month back order; another was a discontinued item!! In any event, they handled our needs and committed to delivery within 2 weeks except for one item (which ended up arriving in just 17 days.) Communicated with us every step of the way; coordinated with our installer well and more. Highly recommend them; service was top rate and prices were within 3% of Lowes prices. Next time we need applicances won't go anywhere else.

Just the most amazing customer service! I trust them. They get back to you quickly. Every step of…read morethe way they're there and reliable. I particularly want to point out Christina Childers. I will never work with anyone else. An amazing sales rep! I have had such horrible experiences with the big box stores. Even if ADU is a little bit more money than them they are worth it! But most times they can match or even beat them.

Really nice guy and it only took him a few minutes to figure out why our dishwasher wasn't working…read more Really appreciated his help as we were not sure if it was a dishwasher or electrical problem. Definitely calling Mueller next time we have an issue. :))

We needed to have the handle on our built-in microwave repaired or replaced. After reviewing the…read moreappliance structure, checking for a replacement part and finding that the part for the 15 year old appliance was nowhere to be found, Wayne considered his options. He identified an ingenious approach to rebuilding the handle interior and went out to get materials to do the job. He returned in a timely manner and patiently implemented the solution. You would never know that the handle had been damaged. The price that he charged us was more than reasonable. I would call him again in a heartbeat. Thanks, Wayne, for your professional service!

As usual the delivery was on time and the installers were wonderfully efficient. We are happy to…read morepurchase all of our appliances from Shore Appliance

Had a service call to fix an issue with refrigerator in which they said refrigerator was operating…read morenormally, only to come down to the property about a week later, find out the refrigerator was not. No diagnostics done expecpt a visual. In 10 seconds, through the door panel pad we were able to diagnose it with an E01 code, which means ice maker issue, which could lead to other issues and also, irregular temperatures in the refrigerator. Called for service again.They said they would be out in the morning of the next day, only to get a text message from the A I robot telling me my appointment was canceled, and I was rescheduled on monday, which we were not going to be there. It was very hard to raise someone in the service department, and by the time they got back to you it was usually the end of the day. We ended up buying a new refrigerator because our whirlpool, that was only four years old, was demonstrating an issue that could lead to further costs. Totally not impressed with whirlpool, and will never buy again.When asked if the sales department could help us possibly on the price, they basically just said no, there was nothing they could do.They did not even offer to see if their manager would do something for us. Very disappointed in as we bought all of our appliances from them when we built our house. Very disappointed KLJ

Called Delmarva Appliance to have my Refrigerator repaired. Set a tme and date. They came on the…read moredate scheduled and the time promised, very rare for Sussex county Delaware. Refrigerator fixed and working well, technician Matt very knowledgeable and price for service very fair. Would use them again and recommend them to my friends.

Bought a GE range and microwave. Both were delivered on time with professional installation and old…read moreappliance removal. I would highly recommend them to anyone looking to replace their appliances.

heather miranda is a great employee that had no problem with helping with the right appliance.read more

Just had new Asko washer installed by Chris and Fonz and wanted to let you know how pleased my wife…read moreand I were with them. Friendly and professional and installation was quick. Would highly recommend John

Attentive and effective service! Good communication! And, explained the problem and the cure!read more

Appreciate the prompt reply from Charles and extremely competitive service call fee & prompt…read moreavailability. I see his well-kept van around town and were the first I thought of for appliance repair. Unfortunately we ended up buying new instead and so did not need his services this time, but will think of them first for our future needs.

Good communication on time fixed my freezer and gave some good info how to go forward and avoid…read moreproblems in the future...

Poor communication. By the time they responded, I hired somebody else. Pretty meh I would find…read moresomebody else. Your bull response dropped you two more stars.

We were passing through during a road trip and decided to stop and check out this store. What a…read moregreat find! They had beautiful decor and gifts. Most of the Christmas decorations were still up but I'm curious to see what they have during the rest of the year. When the woman behind the counter found out we were from out of town she suggested a place to stay overnight and some local restaurants which was right up our alley. Love when the locals give recommendations. I bought a winter hat and a tote bag that said "shop local".

Since my first review, this gift shop has expanded into their adjoining, larger building. They have…read morea very nice selection of gift items, including jewelry and nice soaps, home decor, including candles, decorative outdoor flags, and doormats, and seasonal items. I find the prices to be a little high, and friends have agreed. However, the wonderful selection still inspires me to visit from time to time. I do wish they would carry a better selection of greeting cards and some gift wrap. The ladies who work there are very nice. Definitely worth a stop, and once again, a wonderful addition to Bridgeville's shopping.