Richie was excellent ! He was very knowledgeable, helpful, and patient with our mattress purchase !read more

Where do I begin... I started searching for my mattress in March 20 21... the one that I wanted…read morethey didn't have it in the store.. I searched high and low on many websites and chose mattress firm from prior purchases... the mattress was delivered beautifully packaged wonderfully and delivered on time... again my mistake for not perching sing it in the store... I actually bought it sight unseen... this was one of the worst Big ticket Items I ever purchased... this mattress cost me $561... I slept on it for 2 nights..--tonight I wanted to return it immediately!!..the bed had a dip in it after 2 nights.... I actually pushed through for another few weeks... we couldn't take it anymore... I went into the store to see what my options were and I was told by the sales person Brittany the one that they had in the store that was to my liking will cost me an additional $600... this was absurd... I left thinking maybe I would come back and purchase it but I knew I wouldn't return.. when I did return I just asked for a refund so from the $561 that I spent originally I only received $295 back that is because of the 20% restock fee and the $99 pick up fee I thought after spending $561 for a mattress I would've at least been somewhat satisfied but I wasn't this was the worst shopping sleeping experience I have ever encountered not trying to discourage people from shopping here but just a word of advice never purchase anything online that you're going to sleep on I wish I had of known prior to purchasing this I ended up having to go somewhere else and getting something but this time I spent an hour and a half trying to find the right mattress thank you mattress firm for nothing

This was a refreshing experience. We worked with a guy named Lenny and he worked with us and our…read morebudget. We don't even live in DE and he was still able to ship our mattress to our house to VA. He gave us a better deal than any other mattress place around and we didn't feel pressured at all. All I am really trying to say is GO SEE LENNY. YOU WON'T REGRET IT :)

Stopped in looking for an inexpensive mattress for our 13 year old. We were immediately shown to…read morethe "value section." Maybe shame on me for not knowing you couldn't get a good mattress for $500. Saleswoman seemed distracted and like she really didn't want to deal with us. We finally settled on a mattress and we're told deliveries were on Wednesday's. The next day was Wednesday so we figured it wouldn't be in, we waited a week and called to see if we could pick it up? The saleswoman, same one, said that it hadn't been delivered and that she was going to call around and that it could possibly be back ordered. My husband stopped in since he had business elsewhere and was told that he was told over the phone that it was back ordered. The saleswoman did not indeed tell us that and never called back with her findings. My husband asked for a refund and was told they had to send out the request to be processed and it could be two weeks. So that means they're holding my credit card number, which is illegal. We went that night and bought an awesome Serta mattress from a reputable seller and with all of the Black Friday coupons, got it for $300. We are still waiting on our refund from this mattress establishment. I don't know how these places stay in

We waited patiently for months for our mattress to arrive. Finally, we went into the store and we…read morewere ready to return everything and take our business elsewhere BUT... let me tell you!!! Sherrell and Jennifer W. went BEYOND our expectations with customer service! Manager Sherrell blow our expectations by updating our mattress (to be better one!) and gave us free delivery. Unfortunately, we had to go back because we didn't like the "Twilight" mattress. Hello firm lovers! Jennifer W. welcomed us with a cheery smile and we were able to exchange our mattress without any problems. We will be requesting Jennifer W. or Sherrell for all of our future purchases!! If you want be taken care of, the right way and the FIRST time, request Jennifer W. or manager Sherrell. You'll thank me!

I purchased a rug, sofa and ottoman Dec 2024. I paid $250 for the Goof Proof - 5 year warranty. At…read morethe end of August 2026, my dog vomited on the rug in a couple of places. We took the rug outside onto the patio and attempted to clean it with our carpet cleaner. The stain did not come out. In fact none of the dirty areas cleaned up. It is CLEAR the Goof Proof was not applied. Guardian Protection is the company that handles Goof Proof claims. They denied my first claim saying I did not submit it within the 30 days as stated in the policy. I submitted the claim THREE DAYS after the incident. I resubmitted a claim, well within the 30 day requirement, and they STILL DENIED it. SCAM SCAM SCAM. They gladly take your money and don't stand behind their product. When you pull up the original order, I can leave a review on the sofa and ottoman but not the rug. I wonder why. The $500 rug looks like crap. I contacted Bob's customer support and they wouldn't do anything. Just said they understand my frustration. I will not buy another item from Bob's.

Owner was very helpful & knowledgeable & helped me pick something that met our needs. Outstanding…read morecustomer service, I can't wait to get my mattresses! Also, free delivery & setup, haul away old ones too.

Will hill, aka the sleep doctor, is one of the most remarkable and wonderful people I've ever met…read more I've slept like a baby ever since he sold me my mattress. This company is lucky to have a man like, will. Thank you, will.

Salesman Anthony was able to answer all our questions and helped us make a decision. He was…read morevery helpful and knowledgeable about the furniture and financing. We would definitely ask for his assistance the next time we buy more furniture. The financing people were extremely helpful and kind as well. Great place to do business!! Thank you all!!

First off buyer beware Ashley stores are all franchises like McDonald's and Burger King. My opinion…read moredo they can give you the run around like I've been having. Bought a twin bed from them and it broke within 2 weeks of buying it. The store said rudely we would have to use the warranty. Part 2 terrible experience had to go thru 10 different foreign call centers to finally get a number who would do something. Had to call corporate to get somewhere. They send the part then they tell me oh I'm responsible for putting it together. Hey you put the garbage together to begin with. Once again had to get a run around on a warranty for god sake you'd be better off buying furniture from Amazon I've had better service from them and Walmart. So 3 managers, 10 foreign call reps and 2 corporate managers later and 1 week of aggravation finally getting somebody out here to fix a rail. By the way, the furniture is terrible. It's made of Balso wood at Best but its fiber wood is what it is. It's not even solid wood. for 800 and some dollars for a twin bed plus another 200 and some dollars for a warranty. This is ridiculous. These are the worst people I've ever dealt with in my life and apparently I should have done my research because they get an F here and they've got so many bad reviews all the Ashley's do it's just terrible. No wonder their parking lot usually empty my bad this time. I'll never shop at Ashley again for anything. I'll go to their competitor Johnny Janosik I've had actually better luck with them should've went there to begin with. Below is a crack in the wood no jumping no anything my kid went to bed and crack Prior to this we did hear creaking

Really really happy with the aluminum awning Callaway installed on my new Trex deck. Very solid…read more------- A+++ workmanship!

Customer Service very poor with this outfit.. Purchased a recliner from them and was told that…read moredelivery would be on Monday 7/10/23... Called about noon time to try to get some timing for delivery and was told that delivery would be between 4 & 5 pm.. Sat waiting all day long and recliner was never delivered and never received a call from Customer Service that chair would not be delivered...

if I could give negative stars I would. My husband and I stopped by on our way to dinner before…read moreclosing on a Sunday to look for a new mattress. they ended up having the one we tried there in a box in the back. we asked before signing what the return policy was and the sales rep stated we could return it with in 30 days for money back 120 return to have money go towards another mattress. Less than 24 hours we decided we didn't want it and never took it out of the car (still in its original packaging and box) so we went to take it back just to be told they don't normally do that but Berry would look into how we could get it returned. We waited for hours to get a call and ended up calling him back to just be told we could only put it toward another bed which we didn't want to as we didn't want to spend a crazy amount on a bed any way. We then reached out to Tom a hire up but didn't hear back for almost a week, my husband had to reach back out and he pretty much told us to get bent. The sales reps are shady and if they would have told me this up front that I couldn't get my money back I would have never purchased that evening.

Was not happy with the salesman at all. Made me feel cheap because I didn't want to spend a ton of…read moremoney on a mattress for my son. His sales manner was horrible. Walked out and bought a mattress Big Lots!

I am still waiting for the store to correspond with me. I made a purchase, and reconsidered in less…read morethan 24 hours. They will not refund my money unless I come in the store. They do not return phone calls. I wanted to make another purchase, but this experience has been exhausting. Would never consider buying from them. I have filed a dispute, when all that was necessary is to void the sale. Trapped, but not for long.

Alison was great to work with; made the process super easy! She took the time to show us the box…read moresprings that we needed and also sold us two new pillows. I have never slept so good!!

I just went in, asked for the cheapest queen size mattress, and the manager helped me buy a great…read moremattress instantly. He delivered it that evening. It was the easiest time purchasing a mattress.

Great Store - Great Owner - Great Prices. This is a great store with super prices that is way less…read morethan the big stores. The delivery was on time and quality of mattress is excellent. Don't rely on the exterior of the store to gauge how much you will like the selection and service. Huge shout out to Russell and his daughters for such a positive experience - I wish all stores were this good.

I wish I started my day here, but then again I feel completely satisfied that I can say I have no…read moreregrets. I shopped all day and went to many different mattress stores and dealt with some of the slimiest salesmen from Paymour & Flanigan, so I was quite annoyed by the time I got here. Let me tell you that my mood completely did a 180: Instead of trying to pitch me USELESS details (i.e. 'this mattress has x amount of coils, blah blah blah'), Earl guided me through the physics of how each different mattress type works. He didn't insist on any specific mattress, he let me pick the one I wanted. He was incredibly patient, and I even ran back and forth between 2 mattresses that sat at opposite ends of the store. Service here is phenomenal. It doesn't even end there: we had several phone exchanges after we made the deal; I wanted to upgrade the mattress model that I ordered to a higher end one. They said no problem, and they delivered on time. Mattress was wrapped and did not get dirtied during delivery. Excellent service. This is a family owned business, and they don't play around. They will not feed you bs that big box stores will feed you about prices being locked. They want you to be happy, and happy you will be if you decide to come here to shop for a mattress. They offer competitive pricing, and to top it off, the zero interest financing is longer than any other store in the area. You really owe it to yourself to pay this place a visit!

do not purchase from this store until you read the back of the contract... if your mattress when…read moredelivered isn't what you ordered they're are no refunds. mattresses are non returnable per their contract and they only do 1 comfort exchange, so if they replace one, your stuck with it if isn't right. no refunds! the owner andy is rude and kept cutting me off when i was trying to explain that is was defective. so you can go to costco and they have a no question asked policy on returns...buers beware the owner andy b....b for bloom replied as the business manager.... he left a few things out. like my sister had to leave before she could even see our test the mattress because she cut herself badly and had to go get medical attention. she left these men in her home alone and when she called the next day she was told to wait until wednesday. why tell her to wait, you don't take the mattresses back and you don't do refunds? and he fails to tell you he was so rude to my sister she was crying. i called and he was rude to me by cutting me off when i would try to explain why the mattress was not like the one at the store. speaking over me not letting me finish a sentence... bottom line.. he is trying to justify bad business and rudeness. another update: on another review post he says that he resolved the issue with the actual customer (my sister who just lost her husband of 50 yrs) which is a lie. he didn't resolve anything. and now has informed her that unless i take down my posts that he will not bring back the original boxspring. so now he's not only a rude man, and bad businessman, he's resorting to extortion? holding a boxspring hostage? i will not take down my post until you apologize to my sister and fix the problem you yourself had created. apolitical or my post stands. and keep putting lies and i'm going to put a copy of the actual receipt on here and let people see for themselves what they should expect when purchasing from you.