UPDATE: Time soon revealed that the store manager wasn't going to do anything, nor was my salesman…read moreLogan (do not recommend btw), nor the customer service staff via multiple emails, so I decided to take this to the top of the food chain as this was absolutely unacceptable. I contacted the CEO in efforts to end this once and for all. Within 24 hours of my email, I was contacted by head office. The man I spoke with was extremely disappointed in their staff, and assured me that this was not conducive of the Brick's customer service policy. I truly believe this. He was almost speechless, and vowed to have a little chat with all staff. I have to give credit to higher level management team for taking this seriously, and taking action to make sure this was taken care of properly this time - not only on the customer service level, but properly addressing their staff. I received my new dryer today, and they removed the existing one. I am thankful this finally worked out - thanks to head office.

BEWARE. This is the worst couch I have ever purchased. After only two months of normal use, the…read morefabric began severely pilling and absorbing colour from my clothing. It also creaks! At just eight months old, it now looks worn out and 20 years old. I made several attempts to resolve this, starting with an online chat, then the warranty department, and escalating to three different store managers. Despite paying $400 for a warranty, I was told this is considered "normal wear and tear" and not covered. I was even advised to go to Walmart and buy a fabric shaver, and was also told, "they just don't make furniture the way they used to." I have no children, no pets, and the couch has been properly cared for. I never had to use a fabric shaver on a piece of furniture. I didn't even I didn't even know they existed. Every couch I've owned has lasted for years and many of them I've passed on to family members and friends and they still look better than this one. I would strongly caution anyone considering purchasing furniture here, especially if you're paying extra for a warranty.

We had a wonderful experience finding our new refrigerator here. Ben found just what we wanted and…read moreneeded at a great price as well! Delivered when promised, and the installers were great as well. I highly recommend this business.

From the owner: Appliance Solutions is a family owned appliance showroom on East Grand River Avenue in Brighton,…read moreMichigan, serving Livingston County. We carry everything from entry level laundry to luxury built-in kitchens, including Speed Queen at Platinum dealer status, Viking, La Cornue, Lacanche, Liebherr, Signature Kitchen Suite, Fisher & Paykel, Bertazzoni, GE Profile, Cafe, LG, and Whirlpool. Our own team handles delivery and installation, including wall ovens and built-in refrigeration, and haul away is free with installation. Working units we remove are donated to the local Habitat for Humanity ReStore. Financing is available. Visit the showroom and we will match the right appliance to your kitchen, your cooking, and your budget.

Great People and give great deals. I experienced great service from all sales reps. And there was…read morean awesome selection to look at in store and tons more to order Directly.

I purchased my fridge and stove at this store just 6 months ago. Paid in full on the spot. On…read moreTuesday my brand new fridge stopped working. The ice machine never worked properly and I never complained; but now nothing works. I called them 3 times for help. The manager Greg was extremely rude to me. They said they would not help me. I had to call Maytag in Texas. They are not able to send anyone till Tuesday. 1 week with no fridge. All my food is destroyed. I called Essex Appliance Center where I purchased my dishwasher, washer/dryer and they sent someone out yesterday. Wanting to show excellent customer service. Do not purchase anything from this store. They will take your money. Then they will not help you with a new purchase even under water. They will be heartless and cold. Terrible store. Just the worst. Go to Essex. Much better human beings.

Listen, this is no ABC furniture. They are cheap and they are cheap. They serve a niche. If you…read moreneed a beautiful new dining room set, DON'T shop here. If you need a bookshelf for the kid's rooms, consider it. You get what you pay for.

If I could rate 0 stars I would!…read more Placed my order in October, knowing that it would be until Christmas Eve when my item would arrive. Christmas Eve arrives, delivery says "there's ice" and they cannot deliver. There was a light sprinkle of snow and my walk was salted. Fast forward to the end of February, delivery reminder call says my order will arrive between 11:45 and 2/3 in the afternoon. I get a phone call that left a vm saying they will arrive in 10-15 minutes this call came at 9:30. I didn't hear the phone as I was preparing my laundry room for my new appliances. My dogs start barking, I see the truck out my window at 9:50. I go to my front door and stand there with the door open for 20 minutes. Not one person left the truck in this entire time. I received another delivery while standing there! Imagine 2 months since anticipated arrival of your appliances without having any working. I want to terminate my order and receive a complete refund, Teppermans is attempting to hold a 10% deposit regardless of their inadequacies and failure to provide my items in a reasonable time. Samsung could have had my items delivered to me by the end of November, I could have Costco deliver similar items in a week. I will NEVER EVER AGAIN shop Teppermans and I strongly suggest you don't either!

This store has all those "parts" you need for any kind of appliance. If they don't they will order…read moreit for you. Great customer service.

I wanted to update this review. I was able to get in touch with upper management in regards to this…read moresituation. Once they heard what had happened, the product was delivered destroyed, they stood behind it and shipped a new one and picked up the destroyed one. I can say I am happy with the way it was handled in the end. The sales rep needs some training on how to deal with situations in which the product is delivered with defects or in this case destroyed. Thank you again to the upper management for taking the time to help us with the product and getting us what we ordered.

I would strongly advise caution with Big George's Appliance Mart. The company overpromises and…read moreunderdelivers in a big way. Once your order is placed and they have your money, you quickly become just a number to them. My initial impression was positive, they have a large selection of appliances and the sales team was knowledgeable. That good first feeling disappears the moment delivery becomes the issue. We paid in full for appliances that were supposedly set aside for us in their warehouse. Instead of delivering what we bought, the company chose to sell those exact items to another customer. Ours were not delivered and the manager and sales associates attempted to rectify the situation by offering us cheaper, lower end items that were in stock. The story I got from everyone I talked to there about the situation was different, and all full of excuses, never attempting to offer a reasonable solution. Be cautious of the good reviews you see. The front end experience can look impressive, but when it counts, after they've taken your money, they fail to honor the sale. Extremely disappointing and unprofessional.

Just bought a washer at Bill's Appliance and it is leaking all over the floor Will be calling…read morefirst thing in the morning. Very upset. I am on a pension and expected much better than this. Will post what happens tomorrow. I was there first thing this A.M. and the lady apologized and said they will bring another washer first thing Monday morning, Hope it is the Whirlpool Washer, Said they would make sure this one is in PERFECT running order which threy sould have done in the first place, Would have been less hassle for everybody concerned. Will feel a lot better when I can finally get my laundry done.

extremely disrespectful staff. They were supposed to come days ago and when I specified my need and…read moreirritation, I was told that since my landlord is paying and not me I could complain to my landlord? completely disrespectful, unprofessional and over all horrible service.