I went to fill a prescription that I have been filling there for the last 15 weeks and Maria. The…read morepharmacist was very rude and stated that they weren't gonna fill it without a prior insurance authorization. I told her that I would bypass my insurance and pay cash like I have been doing for the last 15 weeks and she stated that it was a violation of CVS policy to allow me to pay cash and bypass insurance. I explained that it was my legal right to pay cash for my medication and not my insurance and she stated that CVS policy supersedes Federal law. I recorded the conversation. I have called CVS customer service and the executive pharmacist. Steven returned my call and said they were going to escalate it. I will be without medication starting tomorrow. I will no longer use this Pharmacy. I will find a mom and Pop local pharmacy and start using them for my medication. When a pharmacist tells you that policy supersedes law, there is a legal issue. According to the law, I can pay cash for my prescriptions.

They filled the wrong prescription i picked it up at the drive thru window and didn't realize…read moreuntil i got home that it was the wrong prescrition (one that had been cancelled by my doctor). When i finally got through on the phone to a real person, she was rude and kept repeating that i could not return it. She claimed shw was the manager - which I doubt. I'm out $209 which they won't refund

Service has been in steady decline with the younger pharmacy techs acting more judgmental than…read morehelpful. Also they leave the front unattended often, tonight for so long I put my groceries down and walked out. -2 stars

CVS CLAWSON MI. I ordered Vitamins to be delivered to me, it was advertised as BOGO free. I hit the…read morequantity as 1. When it was delivered it only had 1 bottle of Vitamin D! I called customer support and was told because I didn't put 2 quantity I didn't get the offer. I called Customer Service and was told because I didn't enter quantity 2 I was basically out of luck. I feel the offer was misrepresentative. He refused to send me the free bottle! So I lost out of the opportunity! I'm a Senior Citizen ripped off by CVS!! I will no longer order from them because I was a dissatisfied customer!

Pretty much nothing has changed except I no longer see the security guard. The self-checkouts are…read morestill broken and were never fixed. Lines and delays still happen due to understaffing... and now the pharmacy staff is on the younger side so there isn't a whole lot of wisdom or advice. They just do their jobs. They get 2 points for keeping the store clean and stocked.

Everyone I interacted with at this Rite Aid was friendly and helpful, but I want to give a special…read moreshout out to the pharmacist on duty for going above and beyond with her customer service. She prepared my prescription in just a few minutes, double checked to ensure I did not pay too much out of pocket, and gave me clear directions to help me navigate the store and pick up other items I needed.

I do not recommend this Walgreens! The home delivery service is a joke. Do not rely on them to…read moredeliver your prescriptions. The employees always seem overwhelmed and are not particularly helpful.

It's a shame, because inside, this place is a typical Walgreens and has anything you need…read more However, their pharmacy is so irritating. Again and again we need to go here for prescriptions and it is an absolute train wreck every time, especially through the drive thru. Our most recent occurrence, which has happened a few times, was when we tried to pick up a prescription that Walgreens specifically texted my fiance to come pick up. I went to pick it up Friday and they said it wasn't ready yet. We then went to pick it up on Sunday and they still said it wasn't ready. We asked why it's still not ready and showed proof that we got the text earlier in the week that it was. Then, the pharmacist simply confirmed what we were picking up and then filled it on the spot. Why was that so difficult let alone why were you trying to send us away because it "wasn't ready". Figure it out Walgreens, your pharmacy is a mess.

I used to come here. Switched to RiteAid a half mile away. But after 5-plus years there, the…read moreRiteAid went out of business and automatically transferred my scrips back to that Walgreens. And so I was back for over a year I think. The general issues didn't change. Understaffed up front. Not all that helpful in the back. This past week, I had trouble getting my continuous glucose monitor. Walgreens was frequently out of stock on an item that is replaced regularly like clockwork. Well 3 weeks ago, when my doctor had it refilled, Walgreen's only filled 15 days out of a 90 day script. When I sought a refill from Walgreen's, they said I first needed a prior authorization. This seemed odd, but it's the first month of the year. So I called my doctor. They said: I still had 5 refills left. Walgreens insisted I still needed a prior authorization. So I called my doctor yet again. And the doctor said they'd call the pharmacy. And the pharmacy was still adamant! Wouldn't fill my glucose sensor. The person on the phone was rude. The prior use of the automated system was difficult if you sought to speak to the pharmacist. Walgreens also said it didn't have my particular sensor in stock. They didn't. Then had to ask them if they'd check other Walgreens (several are fairly close). And they did upon being asked. But the Walgreens they sent me to had only the newer version of my sensor which would require a new script from the doctor. Well - that was enough. Enough was enough. I'd now Bern without my diabetes glucose sensor for a couple days! It's my life they're gambling with. Called CVS across the street. Told them to have all my scripts transferred to them from the Walgreen's across the street. Asked if they had the particular sensor, but that store didn't have it (they only had the newer version too), but said they'd get from another store and have it the next day (it was nearing closing on Saturday). On Sunday, they had my sensor and gave me all 90 days. While I can't know the future with CVS, which some folks complain about) it certainly looks far more promising. Because of Medicare Advantage insurance, I don't know how much business Walgreen's just lost on an annual basis. I have had a whole lot of scripts filled there and previously at RiteAid. Thousands of dollars in value to them? I'd guess so. Note: Rite Aid was often out of my sensor and sometimes out of other drugs I was due. That was quite annoying. I made it a habit to call in the script multiple days early so if it had to be ordered, I'd still get it on time. One huge difference though is that RiteAid was always, very courteous no matter who was there and they always tried hard to help when needed. They were unfortunately often understaffed. But I much preferred RiteAid. So I'm pleased to once again be rid of Walgreens. Hope CVS is good - but the bar is set quite low so I'm sure CVS will at least be an improvement. Should have immediately transferred to RiteAid scripts to CVS. Bye-bye. Thought you readers should know.

The retail store is a pharmacy/convenience store. Little help from staff but will if asked. This…read moreseems more due to corporate understaffing the store. The pharmacy is okay but nothing great, and prices seem high. They do have a drive thru. But the line is often a bit long. I gobhere but would switch as soon as i find anyplace i like better.

Jeff has been extremely helpful to me. He treats me with respect and talks to me in a respectful…read moreand compassionate manner. He has always been above board in our relationship. I experience strong medical racism, discrimination and retaliation. I have several life threatening illnesses and have been left without proper treatment and in many cases without treatment at all. I've been left to suffer. Metastatic breast cancer... anemia, Gadolinium toxicity and lead poisoning and some. Jeff has given me strength. If not for his part in my health care journey ,I would have had less faith and strength in my ability to fight against this crime against humanity. Crime against my person. Thanks to all the staff. They are great.

Fantastic customer service. When my family has had mini "emergencies", Jeff has always gone out of…read morehis way to help us. I can't recommend them highly enough. There is no comparison to the typical "chain" pharmacy.

I don't get my prescriptions filled at this pharmacy.. but I've heard really good things about them…read moreI had a question about something I was taking and they were very helpful and gave me the info I would recommend this pharmacy

ZMC Pharmacy is every girls friend. It is a Target and pharmacy in one. Great customer service and…read moreselection of cards, gifts, candles...pretty much anything you can get yourself into while your prescription is waiting to be filled. Although, a bit pricy for the gifts and prescriptions, if you do not have insurance, I would still recommend going into the pharmacy if you are looking for a card or present.

Every pharmacy I went to was out of masks. Even Clawson pharmacy. But they took my name and phone…read morenumber and promptly called me when they had some. Kudos!

Excellent and quick service! I would choose this place over CVS any day. Very personable and…read morefriendly, while being efficient

This has been the best pharmacy I have ever been to they are very helpful kind and compassionate…read morenever have to wait a long time to get your medicine and they have a lot of nick nacks in there as well great job

In 31 years I had never had better services than with this Pharmacy. The staff is just about the…read morebestest in the area. Attention to customer service like theirs is what makes a business GREAT! Thank you for taking such great care of me! You ROCK!

Out of business as is all of Rite Aids.Better find another pharmacy .This store was better than the…read moredirty old CVS across the street!

incredible rude new pharmacist and assistant. We have been going to this pharmacy for 22 years. The…read morelast 2 times that I have gone to pick up my mothers medication they keep lying about xanax being on back order and they lie about not receiving the script. How can you not receive the script when the same office is calling the same medication for the same patient over and over. I called yesterday, July 25 to make sure that what happened last time would not happen this time. They assured me that as soon as they get the script the medication should be ready in a couple of hours. the Scripps were called end and also were faxed over. I go today to pick up the medication's July 26, 2023 they give me only half of it they told me they didn't receive the script I got on the phone with the doctors office the doctors office called again. I was present in there. They were even bothered by me. Standing there to figure out what is going on. This is the last time that we go to this pharmacy. We're going across the street it's 1 million pharmacies around the world with better employees and better attitudes .