I bought a washer and Dryer set from Kenny, he was very helpful and knowledgeable. I am happy with…read moremy purchase.

Absolutely disgusting business. They take advantage of disabled veterans. Then when the item in…read morequestion breaks, they say oh you should have gotten our extended warranty because we would just replace the part instead of having you wait for a technician. Would have been nice to know at the time of sale. Never ever will I ever step foot in this store again.

Very knowledgeable of the stove. Steve was thorough. and friendly!…read more He called and was very prompt! Thank you

It is a rip off. I was charged $600+ to replace two parts on my washing machine, a 6 foot hose and…read morethe rubber part on the washer door, both would have cost $130 if I was able to replace them myself. Would not use this company again and do not recommend it!

Need to sell parts over the counter. Not everyone needs a technician when you're a technician.read more

I had scheduling issues and gave 3 stars. Since I received a phone call asking what the issue was…read more The very nice lady helped rescue sooner to complete repair and offered me a discount fir my inconvenience. Thanks so much.

The service is ok here. You need to know what your looking for and then they can help point you to…read morethe right area. Some of the sales folks are helpful and some are not, just like anywhere else

Can't even call the store. Needed to verify that a case was actually in stock when it showed 1 in…read morestock online. Called customer service and it's been changed to a call center overseas. They can't verify anything in store and can't put you in contact with the store. Horrible customer service system.

If I could give them a zero, trust me - I would…read more The store personnel are rude and unhelpful. I purchased an item that needed to be unlocked (understandable). As people in Home Depot walked by I asked for help - they either said it wasn't their area or said they didn't know the combination. I got a person's attention that was working near the self checkout. She started to help me and a woman employee that was bs'ing with another employee stopped her and told her to page "hardware" - I waited another 10 minutes and finally went to that woman and asked her if she was going to help. Why I am writing this - on the way to the store my GPS said they were rated 2.7 (I didn't even know people wrote Yelp reviews on Home Depot). So I mentioned to the woman "I now see why you are rated low on Yelp." Her response - not me! I am not rated low I have been here 20 years. If Home Depot employs this woman for 20 years, it's obvious why they are a 2.7 on Yelp!.

We have been to HD daily for a week... helping a friend move and fix up the new place... you might…read moreknow how that goes.... We have purchased electrical gear- volt meter, new socket, 3-way bulb, extension cords etc. Also for the painting crew that had to do a few removals of prongs, cables, and lighting fixtures, so we bought small Sheetrock pieces (thanks for having them ready to go), dry wall anchors and drill bits. Found the perfect drill motor too. Best of all, staff is Friendly, Knowledgeable and often walks us to the thing we need! Refunds are quick and easy too. There are sale items, lots of selection too.

Repaired my dishwasher in a short amount of time and did the job efficiently great service highly…read morerecommend this place

After a 30 year career in the BBB I vetted Shay trying to help my sister find an ethical and…read moreskilled repair person to fix a 20-year-old washer. I just knew from talking with Shay that he not only knew what he was doing but that he was an ethical person. Up front I he told me the risk of what a repair might cost; how there might have to be a second service call, etc. He told me the risk of my diagnosis of the problem could be wrong, etc. And in spite of all that I recommended him to my sister for this repair. And even though he has a wide service area, he fit my sister in for a same day call. And my diagnosis of the problem was wrong. But that did not deter him from his original estimate of cost. I actually wish there were more stars to give Superior Appliance and Shay.

I HATE THIS PLACE!!! And this is not after just one bad visit, I am talking several…read more *good luck having anything serviced by them, I tried this 4 times. I had to wait at least 2 weeks each time, if not more. Twice my mower came back still broken with a tag that assured me they had tested it out...BS. And once when I was on the phone trying to get my mower back within the month (is that too much to ask) the lady actually started getting all sarcastic and patronizing with me i.e. "really? Your grass is going to be a foot tall by the time you get your mower back? WOW, well, that's just terrible." *I mow the lawn, not my husband so when we go to get a new mower I expect to be part of the conversation. Here I was treated like the "little woman". The salesman wouldn't even look at me and every question or comment I made was ignored, I seriously was ready to deck this guy. I found another employee to help us who was awesome, too bad. * I went through 4....you read that right 4 mowers here within a year and a half. Every damn one of them broke and I tried every brand they sell. One of them, the craftsman, broke after mowing a small 10x10 area, it sucked it's rubber flap on the back in, chewed it up and spit it out and then the self propel quit working. And that was the first time I used it! I was beginning to think I was cursed. Plus, the ordeal that I had to go through to return them was ridiculous. I mean seriously, you have had to do warranty work on my mower 3 times in 3 months and you won't take it back? I finally went elsewhere and got myself a John Deere. I have had it for a little over a year now with no problems (fingers crossed) so let's hope my curse is gone. I will never set foot in this store again!

Don't pay for their protection plans!!! Before Christmas I called to have my refrigerator…read moreserviced. My ice maker was not working at the time and I just wanted a general look over since we'd had it for a year. One of the selling points when I bought the protection plan was that, if nothing else, we could have a yearly service done just to make sure it was running optimally. So, your technician showed up a few days later and checked the ice maker and said he'd have to order the part since he didn't have one on hand. Fine. He ordered the part and said it could take 2 weeks to get, I wasn't thrilled at the idea of not having any ice for the entire holiday since I was entertaining, but didn't really seem like I had any options. So he scheduled another appointment for 2 weeks later and told me to just call if the part showed up early and they'd "fit me in to an earlier time." The part did show up just a week after ordering, so I called to see if I could get an earlier appointment and they told me they'd put me on the cancellation list. I was hopeful, but no one called and I ended up waiting the full 2 weeks for my scheduled appointment. So, the technician came again and installed the new ice maker in just a few minutes and was on his way. Unfortunately, 6 hours later we still had no ice. I could feel inside the tray and there was solid ice, but the tray, again, wasn't dumping. So I called the 800 number and was told the technician hadn't closed out our ticket, so there wasn't anything they could do until he did. WHAT?!!!!! Seriously? So I asked them if they could call the technician and at least have him call me or stop back by to check it? I was put on hold, the guy made a call and said he'd contacted dispatch and they were going to get in touch with the technician and have him call me. NO ONE CALLED! So I called again the next day and said I hadn't heard back. I was told that all they could do was schedule another appointment....next available is in another 2 weeks??!!!! But again, they can put me on the list in case there's a cancellation...yeah right! I know there won't be one! So, I schedule the appointment and here I sit, waiting for your technician to come back, again. I paid over $300 for this protection plan, only to be sent to the back of the line any time I have a concern or problem with my product. I've tried calling back a couple times to talk with a manager, but every time my phone somehow disconnects when they transfer me..convenient huh? This is positively the worst customer service I have ever received. I will never buy another product from Sears or use any of thier services.

First time to Arbor Vacuum. Super pleased. The guys there are fast, knowledgeable, and very…read morehelpful. I walked out with a brand new, beautiful, lightweight Riccar. Salesmen were non pressure. They also sell and sharpen knives. As well as other appliance maintenance such as Kitchenaide mixers.

The guy is there was extremely condescending and didn't know anything about the vacuum I brought…read morein. He was not interested in fixing the vacuum and was only trying to sell ones he had in the store which were all very overpriced. Overall just a rude man. Simply put, save yourself time and take your business literally anywhere else.