Dreadful customer service. In store staff was unnecessarily combative and scheduling a site visit…read moreturned into a real cluster. We'll consider this a blessing in disguise and move onto a business who respects the time of busy people who were considering spending a lot of money.

Great Place To Purchase Koi Fish. Lots Of Nice Outdoor Things. Very Pleasant Experience.read more

The folks at Northwest hit the mark every time. I've been doing business with them for years both…read moreprofessionally and personally. They are highly knowledgeable, professional, and provide top shelf customer service. In my thirty years of being their customer, I have never once been disappointed. Bravo and keep up the great work.

Rating started much higher, as they were quite helpful helping assemble the parts list for my…read morebasement ducting job, but I found a simpler approach and returned many parts with receipt. They refused to take back two duct sections they they sold me and loaded into my truck, effectively calling me a liar that I didn't buy from them. I don't appreciate that and will take my business away from this local shop. They are old school. I was not experienced with ducting and trusted them. If you know what you need and don't need the return flexibility that has a 10% fee, they may be a better fit

Always friendly and helpful!! They always know how to balance my chemistry. Prices fair.read more

Consistent customer service and advice for a do it yourselfer. After 7 years my pump finally went…read more I called them up and they were super responsive and got the new pump installed before the water went bad. They are my go to store for all things pool.

They are the go to spot ! Never have an issue and they treat you as family not just as a renter.read more

Mayhew's is a great place to pick up topsoil and mulch in bulk. Good prices. We spent time with…read morethem pricing out trees for our yard. So helpful!

The plants and trees are reasonably priced but they charge an arm and a leg to deliver and install…read moreif you purchase something bigger, like pine trees.

Always have a great experience when shopping here. The staff is friendly and very helpful in…read moreloading up heavy feed for me.

Great service during my shopping spree today from Natalie and Melissa…read more These gals are very professional and helpful and knowledgeable of the products in the store.

The owner Rick needs to improve his customer service in a big way…read more In mid-July I dropped off a 10"x7" print to be framed for my dad. The price tag was a hefty $120 or so, but I didn't argue because I like patronizing small businesses and needed it done within a few days. However, the print was in a hard cardboard shipping tube along with another print that I did not want Rick to frame. When I dropped off the first print, I accidentally left the shipping tube with the second print on his counter. I realized my mistake as I was walking out to my car. I ran back to the front door, but Rick was closing up shop and had already locked it. I found him at the back door as he was walking out to his car. I told him I'd forgotten my tube, and he said "Well would you like to get it when you come back to pick up the frame on Friday?" I said well...sure, it's not like I need the tube between now and then, and he was obviously in a hurry to get somewhere and I didn't want to inconvenience him. Later that week, he called to say the frame was ready. I asked, "And you've still got my tube there, right?" He said "Yep!" So I drove from Hartland to Howell to pick up my frame...and in that short time he had *lost the tube with my other print*. I said well, I'm driving back to Chicago on Sunday, so if you find it between now and then give me a call, otherwise can you mail it to me in Chicago? He said "Yep!" About a MONTH LATER...I get a *postcard* in the mail from Rick. It said "I put the tube in a safe place and then forgot where I had put it, but I've found it again!" I assumed that the postcard was a precursor to receiving the actual tube in the mail...but then after a couple more weeks went by it became apparent that that wasn't going to happen. So I called Rick and asked if he would please mail my tube to me. He said "Yep!" About a MONTH LATER...still no tube. It is now nearing mid-October, and I just happen to be in Michigan visiting my parents again. I called Rick up and asked if he still had my tube. He said "Yep!" Obviously, Rick never had any intention of ever actually providing even the bare-minimum customer service one would expect in this situation. That I accidentally left the tube on his counter - okay, that one's on me. But to *not* offer to go retrieve it immediately afterward...to *not* have it on hand when I picked up the framed print...to *not* mail it to me for literal months afterward...this is just a pattern of poor customer service which won't do his business any favors. When I was there today there was another man sitting at the counter...I said "I don't know how much money you're planning on spending here, but I'd reconsider." It may have just been Rick's assistant and not an actual customer, but my statement is my advice to anyone considering using Howell Art & Frame: reconsider.

Rick owner of Howell Art & Frame I finally retired after 40 years of wonderful customers and the…read morehighest quality framing in the state. I will miss my customers they are all friends.