What a shit show. It's so hard to get good, honest service anywhere. All we wanted was to buy a dishwasher. Luckily after going back a couple times to speak to the salesman and manager, they tried to make it right, but it was a fight regardless. Not a great experience at all. read more

I bought a washer and Dryer set from Kenny, he was very helpful and knowledgeable. I am happy with my purchase.

best in the business ! Great selection, knowledgeable sales staff, free delivery and haul away. Make sure to get "tested" while you're there! read more

This team is exactly what you want when you are looking for real customer service. I wanted to share those because a lot of people don't share when there is a real issue and how the place they bought a product from handles it. I had an issue with the dryer that the manufacturer would not help with and was being an overwhelming pain in the ass. The team at ABC warehouse went above and beyond, and stepped up to make sure as a customer I was taken care of. That is real customer service. I will continue to buy products from here, and I would recommend dealing with these guys and girls because they will look out for you when push comes to shove. Nice work Brighton team. Thank you again. read more

I have been a customer at this store for almost 20 years. I have rental properties and I usually buy at least one major appliance a year, often more. Today I was given a 10 am- 2 pm delivery window. I waited for the four hours, called the store for an update. On my first call the salesman told me he was too busy to check for my delivery status. On the second call, no one answered. The first salesman called back after about 25 min, told me that I need an time. He told me he would call me back again, and thought that he had hung up, but instead told a call worker that he had a belligerent woman on the phone. Belligerent because I have been asking for an update after my delivery window expired? I called back and asked to speak with a manager. I don't know if the person who took the line was a manager or not, but they tried to explain to me that it's not unusual to wait 6 hours, or more, for delivery, because the drivers encounter unexpected things. I explained that having a 4-hour delivery window that could expand up to six or seven hours, is not reasonable. Dispatchers, drivers, salespeople need to use customer time better. I used to send my clients to this store, my colleagues, but will no longer. Shop elsewhere, any "bargain" you might get is outweighed by the staff attitude. If you are a woman, 100% shop elsewhere. read more

Two recent purchase made in 2023 resulted in poor customer service. Once your money is spend, you are on your own. My first incident involved damaged goods followed my misleading information from the manager and no solution. The second a shoddy install that I fixed myself. Lesson learned. read more

We had a great experience purchasing our refrigerator. Really appreciated Kurt's guidance helping us with our decision.

Five Stars for ABC Warehouse in Farmington, MI Assistant Manager Lindsey, on Monday April 10, 2023. She was excellent in how she approached us and the suggestions she gave us in choosing a new microwave oven. We aill certainly come back to this location and ask for Lindsey when we are ready to buy and new washer/dryer in the very near future. You need more people like her. She is an outstanding individual and we (my husband and I) just sort of fell in love with her because she is so full of lover herself. read more

I was at ABC Warehouse in Brighton with my daughter today. I was greeted by Kurt, he helped me with finding a refrigerator that would work in my small kitchen and a gas stove. I feel like I got a good deal. Kurt was very helpful and knowledgeable. I purchased a washing machine and a gas dryer in the past and have not had any problems. read more

We have purchase a sectional and sofa sleeper from them in the past 16 months. Had various issues both times after purchases.Very poor customer service , and found them to be rude. Will never go back. read more

I was shopping for a refrigerator. Stopped at Home Depot and Lowes. both stores had the model I was looking for. Decided to check ABC Warehouse. Spoke with the sales person that greeted me when I entered the store. He walked me back to the refrigerators and showed me the same model I had seen at Lowes and Home Depot and asked what I thought. I told him I liked the refrigerator but I had seen it for a hundred dollars less at the two other stores I had been at. The salesman asked where I had seen the lower prices and I told him. He said he would check it out but that he was certain I was wrong about the price and suggested I was lying about the price at the competitions stores. Not being accustomed to a sales person accusing me of being a liar I walked out of the store while he sarcastically thanked me for stopping in and in an equally sarcastic tone told me to have a good rest of my day. In fact I did have a great day. I returned to Lowes and bought the refrigerator. The moron at ABC warehouse is in the wrong line of work. You are not going to do well in sales if you think you know everyting and insult read more

The worst customer service from Our salesman Munir, on hall rd, m59. He wanted to sell us a more expensive stove and we explained it was for a rental property. Bottom line he was angry about his commission and just kept arguing with me. The other employees could here him saying he needs to stop arguing. I am probably one if the best customers they have as we own 52 rental properties. My usual salesmen left which left me with this jerk. Will not be doing business with ABC in the future. read more

We did our homework and found out that for a range, ABC Warehouse had the best prices. Of course we were talked into one that was more than we planned to spend but overall I felt like the price was fair. What I DON'T think is fair is that ABC Warehouse charges 39.99 for delivery when every other place I looked into offers free delivery. The savings were not as much when you factor in the cost of the delivery. Bonus tip: Kurt Bair was our salesperson and if you enjoy the freebies they usually give you (on one occasion we were given a nice roasting pan, another gift was a set of dishware and glasses and another time a very nice DVD collection) then choose a DIFFERENT salesperson. He gave us a set of plastic spoons with a value of $2.88. read more

Zero stars. Buyers beware. They do not stand by their products. Bought a brand new dishwasher in a box Upon opening box discovered a huge dent through the tub. Only option given was to wait 2 wks for a repair. So instead of a brand new dishwasher stuck with a rebuilt one. Never shopping there again!! read more

We purchased a new washer and dryer. The dryer caught fire on the first load. Maytag. They said to call Maytag to fix it. They wouldn't do anything about it even with the warranty I purchased. I talked with rude management who didn't properly look into our issue and assumed I'd had the brand new washer and dryer for months. I asked for a refund and they said that they couldn't take it back because it was now "used". My issue found it's way to regional management and they found me a new dryer. They delivered it today and what do you know.....it's also broken!!!! I will never deal, purchase, or recommend this place to anyone. My efforts when asked about any appliance will to broadcast this story with every ounce of enthusiasm I can about how terrible we've been treated. Now, our sales person was very nice and the fellas that delivered the dryer were also nice. No discredit to them. Management and the way we have been handled is wrong. Zero stars if I had the ability. read more

We purchased a $3500 refrigerator from the Brighton store and fortunately got the extended warranty. This thing has been a total disappointment. The ice makers work infrequently, it was turning off and on at a whim, and the water stopped flowing. The coil has been replaced once, the seal and ice door were replaced once, and the main panel twice. The issue I have is that you cannot contact the store for issues directly and you must go thru their unfortunately named "customer care" line. I have emailed them 3 times for my latest issue and have had no response. I want this lemon replaced but the company insists on temporary patches. I truly regret this purchase. read more

I purchased a couch from ABC Warehouse in Farmington just over a year ago, was talked into purchasing an extended warranty by the salesman who stated everything would be covered no matter what. The recliner would not recline due to cable breaking and cheap metal frame was bending, they sent a company out and it took nearly 4 months to get them to come back to repair and during the repair they gouged my wood floor, 1 week later it broke again and now the recliner cannot be closed so the foot rest is sticking out, they send the same company out to repair which took another 4 weeks to get them out. they actually had the audacity to tell us I am sitting in it wrong (lol) and are not going to cover it, nor have I heard what they are going to do about my floor. This complaint is my first step of testing every avenue of pursuing nothing less than complete resolve. Next stop Better Business Bureau, District Attorney General and small claims. They will not be happy with my efforts and reviews on every site possible, not to mention a visit to the store where I can voice my displeasure in front of their customers, I absolutely hate getting screwed so get ready ABC I have no filters!!! read more

Update They delivered dented items and not even all the things I ordered. Never called and said they didnt have all the items. Found out when the delivery guys got to my house. Not sure I really like this place. The salesman was nice and knowledgeable. He was not the typical pushy slime-ball sales guy. They had a decent size selection of appliances. The prices on sale were good. Like someone else wrote they charge for delivery. I have seen things for the same price at both Home depot t and ABC. With Home Depot having free delivery it makes them cheaper. But I believe ABC has better sales and will negotiate on things. So I think ABC does have the best prices if you can get a sale. read more

Best place to buy stereo and Hi-Fi equipment. Bobby Orr was the best . . . a world-class encyclopedia of electronic knowledge. I was in town and my radio crapped out thank God Bobby Orr was there as they fixed me up in a jiffy and I didn't even have to wait. Would give six stars if the system were to allow me. 100% high top! read more

Bad customer service. I had an issue with a delivery, never received return calls, and when I called back, they didn't fix the problem. They won't be getting any more business from me. read more

We will NEVER buy anything else from ABC...they use a 2nd.party delivery company. They damaged my home removing the old refrigerator. They don't want to give us any help contacting the company that delivered it. Just wanted to push the problem aside hoping that we would just go away. Once you make your purchase you are no longer a customer..your an owner. They don't care what happens after pay for the appliance. I won't forget... read more

What a great experience! We needed a new washer and dryer. We didn't want to buy them but had to. They made it so easy and told us about different ones to think of. We had them delivered the next day. Thank you!! read more

My wife and I shop nowhere else for our appliance needs. There is a competitor across the street that truly is not the "best". The competitors' employees cannot even find the products listed in their flyer. Go to ABC in Brighton and see Kurt. He is knowledgeable, very courteous and goes out of his way to make a customer feel comfortable. We recently bought a large tv from Kurt. As with everything, we are happy with price and the product. We now have a dishwasher, stove, 2 refrigerators, 3 televisions and a microwave in our house that we bought at the Brighton location. Save yourself some time and trouble and go straight to this store. read more

The guy who works at the car audio department is strange and lacking social skills. When you take your car in to get anything done they will not be able to give a time for when it will be ready, and will refuse to estimate. They will also leave a huge mess in your car and may or may not mess up the wiring inside of your vehicle. Good luck using this place! read more

I never enjoy stores that have employees working on commission, but ABC warehouse is even worse than normal. I was sold a computer that come to find out was literally the worst of them all, but had the highest commission price for the salesman. They are very knowledgeable about their products, that is which ones make them the most money. I can understand wanting to make money, however, doesn't it bother you selling someone something that you know is garbage just so you can make an extra five bucks? Take your business elsewhere, like Best Buy- they don't work on commission either. read more

Worst experience ever. Management and sales workers are absolutely incompetent. I have been waiting 3 weeks for a fridge that was supposed to be delivered 4 days after ordering, which is 2.5 weeks from today's date and they keep telling me they have no idea when it will be in. Very unprofessional and absolutely ridiculous this establishment has let me go without a fridge for almost a month. I suggest never shopping here. Also, they could care less about my plight they didn't offer the floor sample nothing. read more

Car audio is an absolute joke, bobby Orr is a flop. they give all the reason in the world not to install your system on the given day you want it done, and I've heard of them screwing a lot of stuff up. This business sucks and I want not only them, but everyone else in the state of Michigan to know that the Brighton location is awful. read more

Very misleading sales people. 5 years ago I bought my first home and needed all appliances. Dropped a ton of money to do so. When presented the warranties, they were for 5 years and the sales rep stated that if I didn't use the extended warranty that I get half of it back. So I made my trip to the store to get it back only to find out that the money back is a store credit. Not what I expected but ok, I can find something. Then I was told that I would need original receipts from day of purchase 5 years ago. I asked if they could reprint my receipt and while they could they said it wouldn't be accepted because it says "duplicate" on the receipt. With that said, I am actually looking to buy another house and I planned on using ABC again because of the great deal I got 5 years ago but I will definitely be taking my business elsewhere. Word to the wise, don't trust their sales reps. read more

The folks at ABC are the most knowledgeable and helpful people I've ever encountered in a retail store. Best place for a new Tempur Pedic mattress. Spent $4800 and I am a customer for life. I will never shop Art Van or Gardner White again. read more

The sale fine when the freezer was delivered it was dented on both sides and the door called them up and I was told I would be contacted by the service dept. a month later i call again no record then they contacted the salesman who confirmed the call and turning in the claim the next day ok they have to check on their delivery insurance a month later they can replace the door I said what about the sides,the insurance only covers the door I want a new unit then but they won't insure the new one will be undamaged and now he won't even exchange it cause I plugged it in worst ever service never by from them again ever read more

Bought a stand-up freezer over a month ago, get it home and find the door was damaged. After weeks of runaround, finally got them to contact the service co. for a replacement. Original service co. handed it off to a 2nd co. 2nd co. ordered a door, 2 weeks later it comes in, damaged. Now they tell me I have to wait AT LEAST another 7-10 days for them to order another door. Yeah... not pleased. read more

Well in the past I have bought a ton of stuff from ABC in Brighton from Bill including Mattresses, Refrigerators, Stove, Dishwashers, TV's, Stereos, Car Audio, Surround Sound Systems, etc. etc. etc.. Any issues I have had were dealt with fairly and quickly as they could. Well my wife bought me a dual recliner from ABC and about 5 weeks ago it broke. Both motors on the recliners failed and would not go down or up so they were stuck in the up position. Now I don't have Gordie money so my living room is small so this was a big inconvenience for my family. Anyways called them and they said it would take 3 weeks to get someone to look at it as Ashley only has a service person in the area once a month. Not happy but it is what it is. Came out last tuesday, could not fix anything but said he would order parts. Called STore Mgr. SHaun, he said he would call us back in 24-48 hours after he heard from the repair company, almost a week later, nothing. Call Shaun, he said case was closed and nothing was done. Nice, Shaun the store Mgr. in Brighton and Ed the District Manager for the area do not return phone calls or call back when they say they are going to. 5 weeks for a broken recliner is unacceptable and now I am back where I started it seems. So I have a broken piece of junk Ashley furniture in my living room that is just reclined taking up way too much room that I can't really sit in. No need to fix this piece of crap...Tomorrow morning it will be in front of your store and I will no longer shop at ABC. Yae don't bother calling the Heartline...nothing but smarta$$es on that line too. They know your not happy and are just condescending and all holier than thou... read more

Bought a tv from them in march 2016 and the tv quit working in may 2016.I contacted them about it and all they said was not there problem call the manufacture .. The people of ABC could careless ..Very unhappy about this .yes it is covered by warranty if I pay for shipping to California $220 which is half of the cost of the TV. I could keep ranting about this cause I have talked to about 5 different people at abc warehouse and they all say the same thing like a recording nothing we can do about it sorry about your luck.....In my opinion buyer beware read more

we bought a floor model couch with recliners Black Friday,we were told the cup holders with the mechs. would be replaced before the furniture wad delivered they weren't and they damaged the side of the couch.we've been called liars hung up on.We called the credit card co. to dispute the charge and nothing was done until payment was stopped by the credit card co. read more