Shoes came broken and used. Customer service not helpful. Sent the shoes back 2 weeks ago and still no refill.

I buy quite a bit from Shoe Mall and like the sales, but I feel cheated so often as I'll buy a few pairs of shoes at 20% off and less than 24 hours after, recieve many emails showing the bigger sale of 30%. They rarely respond to emails and now the items are being shipped. Screwed again. read more

There are many places to buy footwear online and Shoemall should be your last resort. I ordered a pair of shoes and they came straight the from the manufacturer. The manufacturer placed a two-inch strip of tape to close a shoe box and sent it to off to Fedex that way. The box arrived, beaten, torn and punctured. I complained to Shoemall and got the run around. Shoemall blamed Fedex and took no responsibility. I will go barefoot before ever giving Shoemall another chance. read more

My first time ordering and I was a little concerned about the reviews which I didn't see until after I placed my order. Good communication, items arrived on promised date, and everything in perfect condition! I had been searching for two pairs of Sketchers I couldn't find and Shoe Mall had them both and on sale. They already sent me a coupon for my next order and I will definitely use it! Thank you! read more

I placed an order on December 28th 2017 and I have yet to get my shoes that I paid for in full. How does this company stay online how come they're allowed to rip people off. This is got to stop these companies that think we're so stupid. I called customer service and they were the rudest people I've ever talked to in my entire life. And I'm 64 years old. I still got the print out thank God I made a copy of the print out of the order. So what do you got to say for yourself? Really ripping off senior citizen. Live and learn. People stay away. read more

I placed an order for shoes and after one week later still notice of when they would be shipped. I looked up my order and it said it was cancelled. No reason was given. I called and they said they could no longer get shoe yet it was still on their website. I asked about the cancellation and they said they would send out a cancellation notice but it would take 2 weeks to get to me. In the mean time I could have found them somewhere else. Be very weary of this company. read more

I'm very happy with my purchase from Shoemall.com, I was very nervous ordering from here after all of the poor reviews but I have absolutely no complaints. The order came quickly and I received the right size and color with no other problems. Will be a returning customer in the future. read more

Four business days later and the shoes have still not been shipped out. The site states they ship withing 24 hours -- NOT! Never got an email about this. And still have no idea what happened or when exactly it will show up. Horrible way to do business in this day and age. read more

I bought shoes a month ago, I got an email saying that they will shipped a month later ... I waited a month, then I got an update on the website telling me that I had to wait an additional month. I called Levi's to find out that these shoes are no longer produced, so this could have gone on and on and on for months, and Shoemall's website would have kept postponing the shipping date to the month later till I forget the order. I called their helpline today. I wouldn't say that the person on the phone was not nice, but he didn't apologize or didn't even say that he would try to fix the issue so that it doesn't happen to someone else in the future. This tells a lot about the company. It's basically a website that drop ships products from its vendors' warehouse. They are IT guys who don't seem to know much about business practices. read more

Shoemall Shoes DO NOT BUY from them. Sizing is always off and customer service is mean and nasty. read more

Was very skeptical after reading the reviews once I had placed my order for a pair of Eastland Plainview Shoes for my son. Became a little concern after 1 week no update, however on the 6 business day ( company stated 5-7 days) I got notification that shoes shipped. 2 days later they were received in perfect condition and are exactly as ordered. They fit perfect so no dealing with customer service was necessary, which is a majority of the negative complaints. Thankful my transaction went smoothly. read more

Horrible experience...did not get my shoes when they said and the customer service is awful especially a lady Sara and 3 other women who had no idea what was going on or how to treat customers I wouldn't even give 1 star...try to get a refund and they put me on hold for 20 minutes ..mhad to call 4 different times and nobody know nothing ...bad place read more

The worst customer service I have ever seen. I called customer service and the lady who was supervisor was rude on the phone. This is my first and last order form their website. read more

My shoes said they were delivered but they were never delivered, I called shoemall after speaking to FedEx they sent me a form to fill out and I sent it back. They still can't tell me if they received the form or not to process my refund all I hear is give it more time, I have been given nothing but the run around. Shoemall has the worst customer service I have ever dealt with. I asked for the corporate number I was told they don't have one that the supervisors can handle the problems, the problem is they don't. read more

I wish I could give them 0 stars! I ordered a pair of Birkenstocks on April 27th. I've been tracking them every day. They sat at a Fedex facility from April 29th- May 6th. Today is May 7th and they finally moved to the next Fedex facility but still no expected delivery date. When I called Fedex I was told that ShoeMall uses the "economy" shipping method and that it could take up to 15 days to receive my order. I tried to cancel my order with ShoeMall and was told that I can't cancel it. I should have ordered from Zappos and I would have received my order in 2-3 days. I will NEVER order from ShoeMall again!!!! read more

I ordered a pair of slides on Amazon, via Shoemall. They arrived as a cheaper version than the previous pair I ordered from Amazon. No harm...so I began the return process, expecting the usual amazing Amazon service. Well since the ordered was fulfilled through a 3rd (Shoemall), they decided that they would accept the return if Impaid for shipping. First they should have clarified that these slides, although similar in name...were a cheaper version. Second, they chose to play in the World Wide Web sandbox...that means a few returns because the customer can't hold the product. I complained to Amazon, and Shoemall decided they shouldn't upset momma Amazon, and granted me a free return. I returned the slides on my dime, no thanks. You only have one chance to do right. They saved about $7, lost a customer for life and can deal with all of you reading this. Silly, short sighted decisions... M read more

We are extremely happy with shoe mall great products,with the hard to find sizes we need,we always have out products in 2 to 3 days with regular free shipping.weve never had problems with customer service. We have been customers for 5 years and will continue to be loyal customers. Thanks shoe mall! read more

Sold me a pair of fake Steve Madden flip flops. Cheaply made in China but on the bright side they were inexpensive and shipped promptly. After reading the horrible customer service reviews I'm not going to bother to return them. I'll probably wear them a few times and throw them out. read more

I ordered two pairs of Athletic shoes on July 30th. I finally received the first pair on August 24th; but have yet to received the second pair. Shoe Mall uses Smart-Post for shipping, but disguises it as a FEDEX shipment. Never again. I'd rather pay more for the shoes and have them in 3-5 days from a reputable retailer, than to save a few bucks with Shoe Mall and have to wait 3-5 weeks for delivery. Really...! They're shipping from Wisconsin...!!! read more

This is a horrible retailer with terrible or non-existent customer service. If you place an order with them and then immediately contact them to cancel that order, they will reply that you will get a response in 24 hours. They then ship the order and you are required to return the product and pay a fee for that even though you requested cancellation of the order well in advance. They have NO customer service. Buyer beware. Shop with any other reputable company, not ShoeMall. read more

The price was pretty good. The shoes arrived fairly quickly, however they did not fit right. I sent them back the very next day March 8th via Fed. Ex, (their return label). I realized today the 18th that I had not received my refund and called ShoeMall. I was told they are "in transit" to their warehouse and should be there on Monday, the 20th, but then it would take an additional 2 weeks to process!! Really that long, good grief, they sure took my money very quickly. Afraid I won't order again, nor would recommend. read more

I sent a pair of slippers back because, after waiting more than two weeks for them to arrive with no communication from the company until I reached out to them, they did not fit. I requested an exchange for the next biggest size. last month. It is not July 18, and I have not received the bigger sized slippers. To say I am disappointed is an understatement. I've not been offered an apology and the customer service supervisor to whom I spoke today, Keeley (sp?) was not at all pleasant and blamed me for not knowing what the return policy states. Even if I had memorized the Shoe Mall return policy, it has been longer than the time period stated for processing the exchange. I make online purchases often, and this buying experience is not up to par. The slippers were a gift, and it has now been five weeks, and I don't have them. This has been an incredibly unpleasant buyer experience. I am shocked that your operational logistics are so slow in 2019. read more

Bought a pair of shoes that I had to return, after more than a month and many emails and call I have still not gotten a refund. One customer service agent HUNG UP on me when I complained that the return process was taking too long. Go elsewhere to buy shoes. read more

I had a gift request on Amazon for a pair of shoes. Turns out the shoes fit small. Tried them on, realized I needed to return them, did not do anything about it for two years. Long time. So I called in to shoemall.com to find out if I could return them. Katie was the exchange specialist. She said I could exchange them using the return auth in the package. Is the two years a problem? No, just send it in. So I spent the time and money to get a box, go to the post office, and ship it back to them. They then paid for another shipping fee themselves to ship it back with a check-the-box form saying the item exceeds the return policy timeframe. Which would have been nice to know before I spent the time and money to ship the shoes back to them. Never again! read more

It's taken over two months to "ship", there is no cancellation of an order and I still have yet to receive my order. #fraud #poorcutomerservice #shoes #neveragain read more

They don't even deserve 1 star. Worst online shopping experience ever. Yes, I found the shoes I was looking for but they got lost in shipping so they sent me a second pair (after a painstakingly long process of calling and having to talk to managers multiple times). Eventually, both pairs showed up so out of courtesy I returned the extra pair and they charged me for shipping. When I called to have them fix the error it took way too long for the person to understand the situation even though I explained it multiple times. Then she said "this can be fixed but you have to call back and talk to a manager" ARE YOU KIDDING ME? I said she can have a manager call me or just fix it and she said sorry and hung up!!!!!! WORST SERVICE EVER. After 2 months I finally have the shoes I ordered and I'm still going back and forth trying to get a refund for shipping that I should have never been charged for. read more

I will never order shoes from here again, returned twice and charged every time for shipping....ridiculous!

The shoes are legit, prices are good, customer service reps are "nice" - HOWEVER, two shoes ordered together shipped separately and one pair took over a month to arrive with no tracking data. Customer services reps can't do a thing except snail MAIL a tracking request form to you, which will also take over a month to arrive!! Then "if" you get the shoes, forget returning, they MAIL YOU a return label which takes OVER A MONTH TO ARRIVE AND WHO KNOWS WHEN THE SHOES WILL GET BACK TO THEM AND YOU'LL GET YOUR MONEY. This website is a joke, look elsewhere and pay a couple dollars more. read more

Received a damaged item (sock with a hole) and they refused to send a replacement or give a $4.00 partial refund. I have to return the entire package using their preprinted label and pay $6.95 for return shipping. Customer service team did nothing to help resolve this $4.00 issue. *** Beware of Shoemall and shop somewhere else *** read more

NO STARS!!! I ordered a cute pair of boots in my size but they were too small. I have been trying to get my $ back since 4/8 it is now 4/23. The CSRs were rude and left me on hold for 15 minutes at a time. I asked to speak with a supervisor, but they dont have supervisors on the floor. They have a supervisor call center. I was finally able to get hold of a supervisor who was also rude and a liar. When I spoke on how long their refund process was the supervisor went on to tell me that shoemall.com has been around for over 100 years lol I didnt know people were shopping online in the year 1919. This company SUCKS! read more

Ordered Timberland boots and they sent show laces for a child's size shoe. They refused to send me correct length laces. Were rude and told me they don't send replacement laces. As if I was asking for another pair because mine wore out!!! They sent wrong size in the new shoes. Refused to correct. Said they would give me $10.00 off my NEXT order. LOL like I will ever order from them again! read more

I bought a pair of shoes a month and a half ago and they're still not here. They have used the excise that it's because of "HURRICANE LAURA," but hurricane Laura was just last week.... So what was the cause 5 weeks ago??? Oh ya, "COVID!!?" Funny cause I order EVERYTHING online and I get things as quick as 2 days. If it's from New York and I'm in Southern California, I've gotten things up to 4 days... last week I had a purchase from Indiana; got that package 4 days later. SO WHY THE HELL ARE THEY USING "COVID" AND HURRICANE LAURA AS THEYRE EXCUSE!! It's BS!!! read more

I must say that my last transaction with ShoeMall ending in a very disappointing way. I purchased shoes for my husband as a gift. 6 days later, while the shoes were still in transit, the promotion changed, making the shoes less than what I had paid. I contacted the customer service, after waiting 20 minutes, then being transferred to a supervisor with a curt tone, they did not adjust the price. Shame on them. Isn't retail all about customer service. I guess that does not hold true for ShoeMall. Live and learn, delete that site from my daily online shopping. You should do the same. read more

BEWARE.... this company is deceptive and misleading .. I ordered a pair of sandals on May 29th for which the item was advertised in stock and available in my size / color. I provided credit card information and was assured of shipment within 5 days. After numerous communications to Customer Service asking about the status of my shoes over the next few weeks, which is now almost a MONTH later, I was promised at first that the shoes would be shipped on 6/13 and then promised again that they would be shipped on 6/23. I asked how was it possible that they could advertise for availability on shoes that they ended up not having at all? No response. So in anticipation of yet another delay, i went on the website today, 6/22, to check the status in case a miracle occurred, and discovered that my order was marked as CANCELLED!!!! I never cancelled the order and never received any communication from them that the order had been cancelled. Up until last week, they continued to advertise and presumably sell this same pair of shoes to other customers as available!!! When I complained, the only response I got was that they were not going to charge my credit card for the shoes since they cancelled the order. No apology, nothing remotely resembling adequate customer service. This is the last time I will ever order anything from this site, what a scam! I will post this on as many sites as I can find. read more

Do not order from. Shipping will be moved back and no notifications of back order. Ordered 10/17 and now stating won't ship until 11/30!! Cancelled order and getting from Amazon in 2 days! read more

Really bad customer service. Free shipping yes easy returns NO! Conflicting policies. I went through pay pal to receive my refund. Who knows how long I Would have waited. Staff do not know their own policies. Terrible to deal with when it comes to returns and refunds. I did receive my item quickly and free shipping. What happened when I had to return was a whole different story. Having to open a dispute with pay pal is not what I wanted to do . Received my refund in less than 24 hours. Would not recommend at all AVOID read more

LISTEN TO THE REVIEWS!! I, like everyone else, tried to return something. I checked their return policy and saw their label offered for $6.95 return shipping unless it was sent from a vendor. The shoes I wanted to try did not state that so I thought I was in the clear. There is no way to know if it is shipped from a vender. I have a notion that everything is shipped from a "vender." And to top it off the lady was really rude in her email. Return shipping is over $20 because they are in the middle of nowhere. With most companies going out of the way to provide great customer service during covid, there is no reason to give them your money. read more

MY REFUND I purchased these shoes on April 21, 2017. I received them on April 27, 2017 and realize that they were not narrow at all so I returned them on April 28, 2017. On May 6, 2017 I spoke with a representative Who said that the returned shoes were probably in the warehouse. Shoe mall sent me an email wanting me to write a review on the shoes but all I was inquiring about was my refund and the lack there off so they sent me an email informing me that they had moderated my review and will not publish it because I didn't meet their web guidelines. AND NO ONE MENTIONED MY REFUND. So just be wary. Plus - they deduct the shipping price from the refund price read more

Bad customer service. Return not handled properly and staff hanged up on me. Won t order from them anymore

ShoeMall's customer service and billing processing will leave you hanging out to dry, and they won't even care. I ordered steel toed shoes for a client so she could begin a work experience. At the end of the order I received a confirmation email stating that the order had gone through. Nearly a week later, the shoes had not arrived, and after checking the order status, the order had been cancelled the same day it was made, and no notification had been sent to us. There had been a problem with the billing information. When I called customer service, not only were they non-apologetic, but both the first woman I spoke to and her supervisor directly lied to me about having sent an email regarding the order being cancelled. When I called them out on the lie, they then stated that order cancellations are not communicated to the person ordering. Do not use this site. They will screw you over and they don't care. They will lie to you and there will be nothing you can do. read more