cost $20 to return a pair of $58 shoes, twice. figured out i just have to try on before i buy to get the right size. $20 seems kinda' high for a restocking fee? this company didn't used to do this. read more

I am size 11 narrow. I got some loafers, Bella Vita Alessi. They were still too wide. I could fit my finger in the toe box, and I couldn't walk in them because my heel just slid right out. Not worth the $10 return fee to experiment. I'll stick with Clark's. They always fit my feet. read more

While hoping to place an order yesterday, being completely unable to understand what the phone rep was saying in what she considered English,I asked,"are you in Wisconsin where the catalog says you're in?" No. "I'm in South Africa". Our order was almost $300. Shipping for two pairs of boots $30. Standard and least expensive they had. Cancelled the order. Said that I will make sure thousands of Americans know via socmedia that Maryland Square refused to stay in the USA Welcome back to 2008-2016! 2025 WILL be GLORIOUS with USA jobs&America first! read more

Maryland Square - WE THE PEOPLE have the power! Not this stolen, anti-American government. You're done abusing us Barry Hussein Soetoro Obama! - Shoe Stores Near Me - Chippewa Falls, Wisconsin

Maryland Square is totally useless if you have a problem. They cancelled my order with no explanation. I have used every means possible to contact them and all paths are non responsive. There seems to be no way to chat or talk to a live person it's just a loop. I will not be using their offering any time soon. I highly suggest you do business elsewhere. read more

Ordered the following shoes in black 992650 and navy, 982652 on April 13, 2025. I wear support hose with my shoes. The dye on the black shoes discolored my hose and the black color doesn't come off when washed in clothes washer. The navy shoes aren't navy, they are a medium blue (says so on box) read more

These people charge high shipping to make up for supposed discounts. They have very poor customer service. I spent $98 for shoes that didn't fit so I tried to exchange them for a larger size which they didn't have. My refund was $67 and change. Even though they have good selection, their prices are high. I will not order from them again. CK read more

I have had nothing but trouble with this shoe company !!! Do not bother ordering from them because the odds receiving any shoe is very not good I call to make sure they have my selection and after a month or two they send a post card saying they are out of them !! Then when I call they are there but now...no discount and a shipping fee close to $15 !!! Give me a break !!! If you want shoes for the summer you better order them in the winter read more

It's unfortunate that a massive corporation like Maryland Square can be so deceitful. I ordered a pair of shoes in June, and because of issues with back orders, I didn't receive my shoes until August! I figured it would be worth the wait because I have a narrow feet and have difficulty finding dress shoes that fit. When the shoes finally arrived, they were way too narrow and tight. I immediately returned them, and it took four weeks to get a refund! I, like everyone else, lost time and money on a pair of shoes I would never get to wear. It cost me $23.93, and if you multiply that by the number of people who have to pay the same S&H, label cost, and tax, I call it highway robbery. It's crazy, but I found the identical shoe sold on Amazon. It was an expensive lesson learned. read more

Worse! Poorly made shoes. Charge for shipping and returns. Cost more to return. Avoid. Tried because my mom loves this place. Zappos are 1000% better. read more

Twice ordered shoes-boxes were labeled what I ordered however, shoes in the box were 2 different sizes-neither of which was as the box was labeled-don't bother to order from them-we certainly won't!! Value-non existent because no matter what the label says. you don't get what you ordered-AND they do not refund the shipping cost for sending the wrong shoes. Just a rip off. read more

Don't order anything from this company. I was charged almost $22.00 to return a pair of shoes. Not worth it. You can find the same shoes cheaper somewhere else. I will never order from them again. read more

I placed an order with Maryland Square on Dec. 10. I have shopped with this company for years. This time nothing arrived. I received a postcard from you saying that my order was incomplete. I put the missing information on the card and sent it back to Maryland Square. No shoes arrived. Then I got my Visa bill, checked it over, and found a $71 charge from M Square for shoes I never received! I called the company phone number, but the first person could not help me. He said I would need to transfer to another employee who would have more information. I waited 21 minutes for this other person to help me. Finally I hung up. I do not know how to get the information I need, so I will have to deny the $71 charge with Visa. Maybe there is a person who will help me. If so, have them call me at 609-763- 3464. Sincerely, Dr. Nell S. Sanders 700 Hollinshead Spring Rd. Skillman, NJ 08558 read more

Absolutely at the bottom of the heap in terms of customer service and accountability! The only reason I have resorted to ordering from them is because they are one of the few shoe stores that carry narrow sizes. Other than that, this company has no redeeming qualities. To cite a recent experience: I spoke with 2 "supervisors" and neither one would take any steps to try to resolve a fedex delivery problem, i.e. an order from MS was on a fedex truck "out for delivery" for five days, bu. t the item was NEVER delivered! The MS supervisors said they had to wait 15 days after the ship date before they could report the item as lost and issue a refund! They also stated that they had no way of directly contacting the fedex facility where the order was. Really? They select the carrier and the method of shipping, but they have no way of communicating with the carrier if there is a problem? Beyond ludicrous and why would you waste your time ordering from them? I'll just start wearing heavier socks. read more

Negative: Maryland Square prices were higher than other on-line stores plus $14.99 shipping. Return shipping is $9.99. Positive: Pretty good selection of 4E width shoes. read more

I order shoes a month or more ago and was told that it would be a couple weeks before the shoes were sent. I was sent a message that FEd Ex would be handling the shipping. They even sent me a number. When I called FedEx about the number and when would it get here, I was told they haven't got the package yet. END OF REPORT read more

Advised received my return. We take a couple of days to process the refund. 3 weeks later they're telling me that they were never paid by PayPal. However somehow the shipment was released. Sent them snippet copies of both PayPal and credit card payment. Suddenly I I received a notice of a refund. In the midst of all those I tried to call customer service it's overseas and couldn't understand the woman at all. read more

I received their beautiful catalog yesterday and placed an order morning for a pair of shoes. I realized they charged for shipping, but I grudgingly went ahead with the order. Then I talked to my friend who said Maryland Square has a sister site called Shoe Mall and they do not charge shipping! So I called and talked to a representative who ask what they could do to keep me as a customer. I told her to forgive the shipping charge. She said she could not do that, but she would send me to a supervisor. I waited 20 minutes for a supervisor to come on, only to tell me she could not forgive the shipping. So I told her to cancel my order. She said it was being processed and she couldn't do that, but when it arrived I could return it! I told her they don't return the shipping charge plus I would have to pay additional for the return! What's the point of that? She said she could not forgive the shipping unless I had a free shipping code. Is that ridiculous? If I had a free shipping code, I would have used it in the first place! I also told her another rep said that a supervisor could help me with forgiving the charge. Again she told me she could not. I told her I would be telling my friends not to use Maryland Square and I would be writing a review on Yelp. With that she asked me if there was anything else she could do for me! I did something I never do to people. I hung up on her. read more

I have 2 pair of nice ladies shoes.Neither pair fit.I originally tried to order a pair of red sketchers for my wife's birthday in 2021.They did not have the 8.5 w that I needed so I ended up with a nice pair of leather(red) shoes in a size 9 (@roughly twice the price) .This year I think I'm going to get something done before they run out of the sketchers I wanted originally.So in September I order another pair of sketchers (over the telephone).They come in the mail and I promptly hide them away in a closet.I did not confirm that they were the right size.Flash forward to her birthday (Dec) They were 9.5 w and way too big.She went on to tell me that the pair I gave her last year didn't fit either (Size 9-too small)!So after all my effort to find just what she wanted here I am out roughly $150.00 and nothing to show for it .I decide to contact Maryland about e changing for a 8.5 w .I eventually got through with a 5am ET call and found that yes they have the 8.5w that I need but sorry we have a 60 day return policy .OK I get it but who made the mistake sending a 9.5 to begin with? Then I'm told that a supervisor can approve the exchange for the "right" size but they don't come in until later and I"ll have to call back.I explained how difficult it has been to get through to begin with .Can't you just have a "supervisor " call me back? She agrees to do that .I get an Email a few hours later stating that they have a 60 day return policy.I'm now retired but I was a manager for probably 50 years .Policy is what you fall back on when the right thing to do may not be obvious .Their claim to be convenient is simply not so . I won't do business with people again. read more

On 08-08-24, I ordered four pairs of shoes for a trip out of country on Sept. 3rd. Eight days later I found out online (from my own curiosity, searching) that one navy color pair was shipped to a random address in WI rather than to me in SC; picture proof readily available on Fed Ex website. The other three pair are still "in transit", no specific tracking information available. I called Maryland Square customer service about the misdelivered pair and was told Maryland Square would have to MAIL (via USPS, not email) me a form to file a claim. The USPS to me will take at least a week, then a week to mail the claim back. Today 08-16-24, I reordered (and paid a second time) for a replacement pair but I doubt they will arrive on time. No express shipping available from Maryland Square. Very frustrating and disappointing. By the way, as of 08-16-24, I have yet to receive the other 3 pairs of shoes ordered 08-08-24. I can only hope they arrive soon, before our trip. I am not feeling optimistic. read more

If i could give a 0, i most certainly would. I ordered a pair of shoes for my mother and they sent the wrong width and shipping was almost 3 weeks. When the shoes arrived, i called and explained THEY sent the wrong shoe width. After over an hour on the phone, they finally agreed to expedite another pair, unfortunately the size was out of stock, so i had to get a larger size........all at my expense. 10 days later they showed up and THEY ARE THE WRONG WIDTH AGAIN!!!! Not only did Henrietta (supervisor) lie to me about expedited shipping, they width is incorrect AGAIN, leaving my mother with no shoes for this event. I will NEVER honor them with my business and will discourage all who do to not do so anymore. Terrible customer service. read more

Horrible. Not even worthy of one star. Never ship on time and charge a fortune in shipping fees. Orders are perpetually late and when they are weeks overdue, they do not bother either to cancel order or return shipping fees. Disappointed time after time. Never again. DO NOT BUY FROM MARYLAND SQUARE. read more

I am at their mercy as I cannot find narrow shoes anywhere even in a large city as San Diego, CA. But I try not to buy anything I don't need because you cannot go by size and if you have to return them then you are out nearly $30 and end up with no shoes. Logging onto their website is a joke with all the hoops you have to go through even though it says they value our business. I just tried to call them directly and was told I would have to wait at least 20 minutes. I chose not to have the call back, I can do without the shoes. read more

I returned shoes that cost me a total of $70.90. Once I received the refund it was only $48.08. I called customer service and they had me waiting, they said 60-90 minutes. I was told the reason for not receiving the full refund was due to freight taxes. (Taxes payed for the weight of shipping) Is this a fast way to lose customers or what? read more

-10 keep trying to place online order and eventually all I get in return is spam risk number leaving message about trouble with order, telling me to call another number. I am betting they want me to verbally give my CC # which ain't gonna do! I am now ordering the shoes from different place. read more

I have very narrow feet and it is hard to find shoes in a narrow or slim. I ordered 2 pairs of Trotter sandles and 1 pair of ankle boots in July 2021. Ordered early to make sure they arrived and fit for event in October, 2021. 1 pair of the sandles that were worn a total of 4 times have torn apart. Even though their customer service department deamed as defective, I was informed they have a 60 day return policy. I explained I had no use for 1 shoe and that I would return them. I was informed they would not accept them. If I could give this company 0 stars, I would. First and last time I order from Maryland Square. read more

I am surprised by all of 5he negative ratings here, as I have been buying from Maryland Square for years. Returns are easy, their current website is easy to navigate, and they almost always have the shoes and sizes that I am looking for. I try to take advantage of their specials. I took away one star because today they offered a "reward" for filling out a survey; it turned out to be a magazine subscription scam where they ask you to choose four "free" magazine subscriptions - then ask you for your credit card information at the end. Be warned!​​ read more

I have no choice but to shop online because brick and mortar stores in my area don't carry shoes in my size. While Maryland Square did have several pairs that met my needs for style and size, the shipping costs and poor customer service were awful. I paid $9.99 shipping for each pair, and another $9.99 each to return the 2 pairs that didn't work for me. In hindsight I could probably have saved a bit if I'd not used their return labels, something I won't do again if I'm ever in the position of having to buy from them. Believe me, if I could avoid buying from them I would. They received my 2 returned pairs on 5/11/23 but didn't acknowledge that until 5/19/23. And as of today, 5/21/23, they've yet to issue the credit to my card. When I contacted them about this, I was told that I had to call the warehouse and see if they could expedite the return process. Translation: they don't employ enough people to process returns in a timely manner and MS can't/won't be bothered to interface with their own warehouse on behalf of their customers. In short, avoid buying from MS if at all possible. read more

Buyer Beware: My 4 pairs of shoes were too wide because I was sent the wrong width size. Shipping is $15.99 to deliver and return shipping was 15.99 plus $7 for a label. This was a first, as I have never paid for a label. Their delivery is longer than the 2 weeks they promised. their customer service is worth nothing as they cannot do anything about incompetency and ridiculous charges. There are about 6 or more shoe services that exist online with better prices and many with no shipping charges for delivery Or returns. From now on, I will go elsewhere. ' read more

Please don't bother! I received this catalog from them claiming to have a 25% sale going on, the details of which were to be on page 2. No details! No redemption code, nothing! I had 3 items in my cart figuring they would let me in on this "deal" when I was in check out....nope. I went to the "contact us" area, I asked what was goin on, they present me with a "sorry we are doing website maintenance and can't help you, please call his number".....ugh! Here is where it gets fun! 20 minutes on permanent hold! It's like I got completely dooped then smacked upside the head for even trying to contact them. I guess that's why Yelp was invented! Thank you Yelp for letting us air our grievances toward these jerks! read more

Wouldn't shop here again as the customer service is non exiistant , unless rude is the name of the game as it apparently is, to throw one off guard. and wouldn't one think they would care about the quality of their merchandise enough to make things right? Apparently they would rather be right even when they are wrong and are loosing a good customer of several years because of inferior merchandise. Don't buy from any shoe store on line what will not accept returns! Not a win- win, just a you loose! read more

I will not use this company ever again due to incredibly unethical return policies. I ordered shoes in October. Three pairs were shipped, one was backordered. The backorder date continues to move into the future. At this writing in December, I still have not received the back ordered pair. However, I returned one of the pairs that were shipped to me in October. I would assume that my refund would be promptly posted. After calling and emailing with the company, I am told that my refund will not be posted until AFTER the backordered pair is shipped, whenever that may be, because they consider this an open order even though it is their fault entirely. Of course the charge has been on my credit card since October. No other company I have ever dealt with has this policy. Never again Maryland Square. read more

I've tried to unsubscribe from email and catalogs from this company for a year. I also wrote and sent a request to be unsubscribed to the president of the company that owns Maryland Square. Still not unsubscribed. Such unprofessional behavior, not to mention the harassment of unwanted emails and catalogs, is precisely what is wrong with business in America today. There is no sense of doing what is right. It's only what they think will make them a buck, and you don't want to be harassed by them, well too bad. read more

I don't understand the bad reviews on here. I have used the Maryland Square website many times to order shoes. I have been extremely pleased with them. I have an absurdly Narrow foot...AAA/AAAAA and the heels NEVER fit on the boots/shoes I've ordered from them and never a problem with returning or crediting my bank account. Lately I ordered just some Easy Spirit clogs and sandals and WOW, the clogs fit to perfection. Have had to have cobbler adjust sandals a bit but they, too, will work. Am thrilled! The only reason I didn't give 5 stars is that they advertise the width of some if these sandals as "2A" and neither the box nor the shoes reflect this width, so am guessing this is a stretch of the truth. I don't like that I have to pay $6.95 or so for returns but that's just a minor annoyance for shoes, other than athletic shoes, that I can wear. Customer service on phone on has been very nice, also! read more

This is the worst customer service I have ever encountered. The shipment has been sitting in a certain city for 4 days, no movement. When I called about it, they said "wait another two weeks. If it hasn't moved by then we will consider it lost." Never ordering from them again...too bad, I thought this might work out! read more

I will never never buy anything from Maryland Sqare again. Every time I order anything its always discontinued or out of stock. This has happened four times in a row. They always say find somthing in their next catalog. I'M THROUGH WITH THEM!! I don't want any more of their catalogs. read more

Maryland Square - Shoe Stores Near Me - Chippewa Falls, Wisconsin

I'm NOT EVEN CHECKING ONE BOX! The Customer Service BLOWS... The Supervisor Katie is unprofessional and pissed me off so badly, I was unprofessional in return.They sent my shoes to my billing address and not my requested shipping address. When I called the company to ask why, she adamantly stated that was the address they had. Funny, but I offered to return her "your order has shipped" email, showing the correct shipping and billing address...all she kept saying is... "I will refund your money,goodbye ." When I questioned her as to why it happened, she became irritated and annoyed. I asked to speak to her supervisor...and she said she was the TOP person, I was out of luck. I like that it's one of the few companies that carry narrow shoes for my skinny feet,however I will happily pay DOUBLE so I don't have to deal with complete MORONS. BUYER BEWARE!!!! Just ANOTHER negative response. P.S. They made me rate this or it wouldn't even get 1 star. read more

I ordered a pair of snow boots for winter. These shoes have a wonderful non-slip sole, perfect for winter weather, are fully lined, comfortable and top-quality. The brown color, however, is so dark, it looks black. I checked the box and it says brown, but you might as well order the black because it is not a true brown at all. I ordered a wide width, hoping I could add thick socks, but they are not as wide as many other "wide" shoes, so that will not be possible. Shoes are high quality and well made, but not true to size or color. read more

The reason they don't have a FaceBook page is they can't handle all the negative publicity. I ordered shoes that cost over $100 and 3 1/2 weeks later they had still not arrived. So I filled in their "customer service" inquiry form including my order number- it says you will receive a response within 24 to 48 hours. How about never? So then I called and got a recording that said that due to call volume I should call back and when I called back, I was told my order was cancelled. (PayPal says they are still waiting for my order to be processed) When I asked to speak to a manager I was told "they are in a building 50 miles away, so we don't get to talk to them." Finally I convinced them to write up my problem and send to management- still no response. This company doesn't have long to live... read more

my grandmother sent her shoes back to this company tht were purchased in august the shoes were advertised as leather and they were plastic when she got them my grandmo is satisfied with buying shoes from other companies because they offer larger size shoes and this particular shoe was over 80 dollars with shipping and she is irate about them sending those run down shoes back to her house after she nicely ask them for an explanation as to why the shoes didn't hold up they refused to do anything about the situation and blatantly ignored her request for a reimbursement this is a sorry company and i am disappointed on my grandmother's behal. read more

I Ordered Shoes from this co. On May 12/ shipped out the 13th. I had been eyeing these Cindie Shoes for a long time but they were like $89.95. I work hard so I treated myself. When I finally got them a 11 they were a little tight on top of my foot. This was my first time ordering from Maryland Square. I should have read the reviews first. Anyway, I packaged them back up in the box ,filled out the return label stating i wanted the shoes just returning for an 11 wide. It's been 3 weeks and nothing. I've sent them numerous nasty emails they sent one stating shipping problems from the pandemic. I sent email back calling bullshit. I don't know about the rest of you but I work hard for my Money and with shipping these shoes cost me $112. I'm calling The Better Business, filing complaints with the Federal Trade Commission, filing more complaints with online stores that rip consumers off. I suggest everyone follow suit. Can't let them continue this. Worst Company ever!!! Do Not, I repeat, Do Not Order from Maryland Square!! They Take your Money and Never Deliver. Fact. read more