The gentlemen at the establishment was courteous and very knowledgeable. The service was prompt and…read moremy honeys' boots look brand new. He was pleased with how they were cleaned and treated. We will be going back. The price was very affordable also.

John is the best in the city. Really nice guy who goes above and beyond. Highly recommend giving…read morehim a call.

Best shoe shine in Austin by a mile!! I've been to several places in town to get my shoes shined or…read morerepaired but I wasn't happy with the work or the amount of time it took them to complete it. Shiny shoes provided a convenient drop off service, my shoes were ready within a few hours, and they looked AWESOME!! I've worn them several times since then and they still look great. I'll definitely be taking all my shoes to Rob from now on.

I had a mock trial competition coming up and I needed my shoes shined ASAP. I looked up the best…read moreplace to get hooked up with a good shine and Rob's place was it. I took two pairs of shoes, one black and one brown, and Rob started immediately. Less than 10 minutes later I had some damn fine and slick looking shoes. They GLISTEN in the sun! Rob was quick, professional, and a really legit dude. His place is located inside the lobby at the 100 Congress Building. I would recommend Rob's services to anyone looking to get their shoes done the right way. The best part is, like Barney in HIMYM, I have a shoe shine guy now! Rob will definetly be getting my business again! HIGHLY RECOMMENDED!!!

Quality workmanship. I was very happy with the shoe repair…read moreand polish. Fair price. Professional service.

This has to be about my 3rd time to the Austin Show Hospital, but first time at their new location…read more Very nice inside and more spacious. The gentleman at the counter is always so nice and sweet. Service is quick usually a two to three days. As an added bonus I got half off my heel repair!

I took a pair of Ariats I bought back in 2007 to get the heels and soles redone. I had some changes…read moreto the original look that I wanted, and Michael said they could get it all done. It took a few weeks, but I couldn't be happier. They actually fit better too. Thanks a bunch!! I recommend this place, hands down, and I'll be back in the futu

I took my leather Tory Burch boots here for repair of the shoe sole. The owner, Noel came out to…read moreexplain to me the various options I had and the price difference. He was really patient with my questions and was honest about what was not necessary to do. His pricing was very fair and it was a really speedy turn around time. He communicated with me throughout the process until I picked up my boots. His staff was great and his shop was quite nice on the inside. I will 10/10 recommend him to others and have other shoes that I will bring to him soon to be rescued!

We brought in some beat up Birkenstocks that my daughter was gifted by a relative. Her being the…read more7th grader she is tore them up, ended up scuffing them up and the glue came apart. I didn't know if we were gonna toss them or what. When we brought them in we were immediately greeted by the cobbler who was helpful. He looked a the shoes and told he was able to fix them up. Fast forward 7 days later we got the call they were ready. When he pulled them out of the bag my daughter was excited. She could barely wait to get them on. The photos I took do them no justice. They look great and worth the price. Now I know where to take my Birkenstocks if repairs are needed. And idk if everyone is like me but I'm a lefty and loved that he was also a lefty.

AUSTIN SHOE HOSPITAL LAMAR & 34TH ST. I needed several pairs…read moreof shoes altered due to a leg length discrepancy (about ¼ inch). My doctor mentioned there were places in town that could do this type of work, so I chose Austin Shoe Hospital. I brought in 10 pairs and paid approximately $90 per pair for the adjustments. Unfortunately, the experience was very inconsistent. Some pairs were done reasonably well, but several were completed incorrectly and had to be redone. After I raised concerns, I was told that the owner personally handled the corrections, which initially gave me some confidence. After my surgery, I returned to have the added material removed and was quoted $48 per pair just to reverse the work. When I received the shoes, the soles had been shaved down, but nothing had been properly restored. I was then told it would cost an additional $28 per pair to complete the correction. These repeated and unclear charges were frustrating and unexpected. The workmanship itself varies significantly--sometimes acceptable, other times quite poor and not what I would expect for the price. Given that I spent close to $2,000, the overall quality and consistency fell short. To their credit, they are attempting to make the situation right, and I am currently waiting for the shoes to be returned. I will update this review once the final outcome is resolved. Bottom line: Be cautious about pricing transparency and consistency. Ask detailed questions upfront about both adding and removing modifications.

A diamond in the rough! When the manufacturer had turned me away for repairs, I was crestfallen…read morethinking my favorite vintage pumps were destined for the gutter. This shop is doing things the old-fashioned way: with delicate attention to detail and craftsmanship that is quickly diminishing. I'm so grateful they were able to restore my dearly loved golden heels to nearly new. Thank you!!

They did a terrible job shining (if you can call it that) my shoes, charged me a lot and wouldn't…read moretake credit cards. When I was 10 and used to shine my Dad's shoes, I did a much better job.

I would never take my handmade cowboy boots anywhere else for repairs. I wouldn't trust them with…read moreanyone else in Austin. These guys are bootmakers. They know the trade. The prices are fair, the work is exceptional, and the turnaround time is decent. Family owned and operated. I've been bringing my boots here for 10 years and they are phenomenal.

I brought in a pair of naturally distressed shoes I've owned for two years that had stitching…read morecoming undone at the toe. They repaired them quickly, buffed them out, and the cost was far less than expected--easily 90% cheaper than buying a new pair. I'll get at least another couple of years out of them. I also had an older pair of Cole Haan boots with loose stitching on the sides. Even though I don't wear them often, the repair was fast, affordable, and the stitching quality was excellent. Highly recommend.

Terrible customer service! From start to finish. Cannot manage an order nor get anything done…read morecorrectly. This is the last time I purchase anything from this horrible shoe company. I hope you file for bankruptcy AE!

Ordered some Allen Edmonds shoes for local pickup. Store was clean and welol presented with…read morehigh-quality American made products. Salesman was very courteous and professional and laced up the shoes and set me up to try them on. I was impressed that shoes came with a shoe horn. Overall great experience. I will shop there again.