I LOVE THIS STORE! Great, high quality merchandise. The BEST customer service. I've been to boot…read morestores all over the USA, Will tell you...THIS IS THE STORE! Thank yall so much!

Took a pair of work boots for exchange on 12/4/25 that were less than 30 days from purchase and had…read morethe box and receipt. I explained the soles were not slip resistant as well as the boors were not water proof as marked, both were a requirement for my job. The young man at the counter insisted on arguing with me about the specifics of the waterproof rating of the boot. I simply asked if he would honor the store's return policy at which time an unidentified female employee(possibly manager) approached me and started yelling and screaming at me regarding the boots. She continued to argue with me about waterproof and non-slip ratings while I explained to her I have only worn them a few times and had almost slipped several times and my feet got soaked during a slight rain. I also explained I've had several different pairs of work boots from the store all which met the requirements I needed for my job unlike the boots I wanted to exchange. I was eventually helped by another female employee and was able to exchange the boots. While checking out, the first female attempted to apologize for yelling at me and during that conversation once again started yelling and talking over me and was extremely rude. I was thoroughly embarrassed and humiliated and do not think I was treated with respect nor as a loyal customer. I'm not sure the name of the female employee that helped me exchange my boots, but she is a great addition to That Boot Store, the other 2 employees are horrible and very rude

I have purchased seceral shoes from this location over the years. I've never had the need to return…read morea pair, therefore I was not aware of their return policy. Today, I went to return a pair, the very nice young lady called for a manager (store policy, I guess for every return) and then she started to process my return, at that point she realized my return was outside their 60 day return policy. She explained the policy and I was like, oh ok I wasn't aware. We started putting the shoe boxback in a bag and by then the manager showed up, she didn't say a word. The clerk explained about the time frame, the manager shook her head no. She didn't day 1 word to me. I was actually ok with the policy, my fault I wait 2+months before returning, but the way the manager trated me was unacceptable. She then followed me a my husband while we shopped for another pair of shoes, just standing at the end of the aisle for about 5 min and watching is before finally moving on. As someone who does customer service, I find her manager skills lacking. The young lady that originally helped me is the only reason I stayed to shop.

Horrible customer service. Everyone was rude and didn't want to help. The worst !!! If you don't…read morelike what you do, sit at home and collect unemployment like the rest of the lazy, rude people that don't want to work.

Nice selection of clothes for the family. They also have boots and an array of other things for…read moresale. They have good amount of parking in the front.

I ordered a pair of $150+ Georgia Boots online from Westerner Inc - located in Florida…read more It took a few extra days to get the boots because they were sent from the supplier-Rocky Boots BUT the boots are here and my 20 year old son loves them!!

Shortened my leather belt after I lost some weight. Quick and a great value! I highly recommend…read morethem!

After reading the amazing reviews and story about this gentleman, I felt there was no one else I…read morecould trust with my $600 Dooney and Bourke. The purse was torn down one side and had oil stains on it. The gentleman (Mr. Creamer?) assured me he would do his very best on his free time, pay it extra special attention and did let me know it would not be returned to me perfect, however... but he'd do his very best. After receiving the message 3 weeks later to pick it up, I was a little disappointed that he said he could not repair it, but I was grateful all the same, and as I didn't make a purchase as there was no repair, I bought cologne just as a gesture. Little did I know that there was a reason I wasn't shown my purse and that it was tucked away in a plastic bag for me to take home. I realized my shoulder strap was missing. I called into him and he said he had it. I said I would come and get it. It was about a couple days later that I realized that he actually did try to repair the purse... and absolutely destroyed it beyond repair. It took me a couple days to finally muster up putting my purse away in the closet because I really did want it repaired. I could not wait to FINALLY carry it!! So, I looked up Dooney and Bourke and wanted to see if they could do something with it. When I went to photograph the purse for Dooney and Bourke to request a repair ticket... I can't describe to you. I cannot. There are not words to describe to you what he did to my purse. I cried for 3 days. I am feeling like crying writing this now. I cannot describe to you what I saw. The purse is absolutely ruined beyond repair now... and I am completely devastated. What he did to my bag is butchery. It was pure butchery and he just continued to butcher it. I don't understand. And it saddens me to have to state that. I mean absolute butchery. You cannot repair what he did. He didn't even show me it. If you're reading this, why couldn't you have atleast shown me what you did? Said sorry? Tried to explain? I told you with tears in my eyes how important that bag was to me. You didn't even show me my bag. Instead, you hid it away to not address it in a plastic bag. That was the first designer handbag I ever purchased myself, I told you that. I looked at it online for almost 3 years. I bought it with my best friend Laura, in cash, and cried and it was monumental to me. I did explain how it was damaged 3 days after it's purchase and I almost broke down to you explaining my story and the importance and significance and everything and finally having it repaired. You could have atleast shown me. You could have apologized. Or you could have left it alone if you couldn't do it. I told you I waited 2 years to have it repaired. I was in no rush. A simple I can't would have sufficed. I'm torn apart over this and I don't know how to ever make it right. I guess you can't. Something would have been nice. Something, because all I read... you sounded like such a grand man. You must have been so ashamed and that is why, but you broke a heart that didn't need to be broken and didn't even try to let me down. What an absolute misfortune. A woman came in with a Louis Vuitton after me looking for some repair or cleaning... I don't remember, but I can't not say something to others with precious belongings after this. These are not men's work boots needing repairs and new soles. These are beautiful leather handbags that most of us as girls dream about and are lucky if we ever even get to own one. You took away what I could have fixed of my fairy tale as a girl... a woman. This broke a piece of my heart in more ways words can describe. I can't even face you to get my shoulder strap. I just want to cry. I absolutely just want to cry.

I was falsely accused of theft in front of other customers in the store after purchasing and in the…read moreprocess of purchasing a new pair of boots for my wife. This happened on 04-27-2026. I felt racially profiled. I'm a hard working man. I drive trucks and I usually park next door at the wal mart because it's convenient. I purchased a pair of boots 2 weeks ago from the same store. Boots are on sale so I went back to get another pair. She proceeded to accuse me of putting a new pair on my feet while in the store. I will be taking further legal actions.

My husband came into your store as paying customer. He was trying on a pair of boots for himself…read morewhile he was also purchasing a new pair for me. He was considering buying a second pair because he has shopped with your store before and was deciding on another purchase. Instead of being treated with basic respect, & decency he was publicly and falsely accused of stealing. The way your staff handled this situation was rude, humiliating, and completely unprofessional. There was no attempt to calmly clarify the misunderstanding, no respect shown, and afterward there was not even an apology offered for the embarrassment caused. Being falsely accused in front of others is degrading and unacceptable, especially when we were legitimate customers actively shopping and making a purchase. We understand stores need to prevent theft, but that does not justify treating customers in an inhumane or accusatory manner without facts. Situations like this should be handled with discretion, professionalism, and respect -- not public humiliation. We expect acknowledgment of how poorly this situation was handled and an apology for the false accusation and embarrassment caused to our family.

If you are willing to search through an insanely large stock of clothing, you can find better deals…read moreon new clothing than on some buys in Goodwill. There are far too many GIANT LOGO shirts that no one else wanted to buy - but looking between those items, there are a lot of stylish gems. I get a lot of my daughter's clothing here and occasionally find things for myself and my husband. They also have a varying stock of household items, shoes, tons of jewelry, and lots of purses. I'd give it 4 stars but it can be a bit unorganized and overwhelming, you have to sift through a lot of junk to get to the better items, and the employees often look downright miserable.

I like this place. You can buy old man stretchy pants for less than you would get your old pair of…read moreDockers dry cleaned here in town. Some of the "youth" clothing has a second hand Eminem feel but I suppose that our local vape crowd needs a good price on a Tap Out shirt since SouthPole is just about extinct. BTW, the knock off polo shirts found in the "urban" part of the store have horse emblems that are damn near life size.

AVOID: It took sending three separate emails and three calls to finally get a response regarding my…read moreissue. When staff member Amy Wiley finally replied, her tone was incredibly arrogant and outright dishonest. Instead of resolving the problem, she defended the store's unfair practice of retroactively changing the Return Policy (!) on items I had already purchased. Ignoring customers and lying about policies is completely unacceptable. Amy Wiley's dismissive attitude solidified my decision never to support this business again. Check the Return Policy from when I bought the two HOKA shoes; see the images. Nowhere does it state that SALE items are Not Returnable. The same with the listings. I have screenshots that were taken on June 15, 2026, from 9-10 PM. Amy Wiley sent me a screenshot of their Return Policy on June 16, 2026, which was obviously edited AFTER I bought the items I am returning. Disingenuous much?! Unbelievable!!

Loyal hoka wearer, Wyley patiently helped me try on multiple hoka and on clouds .. I found the…read moreperfect on clouds for me!

The rudest employee - blonde with a hat on. Snobby and nothing going for her to merit it. Several…read morepeople walked out. I put my purchases down and left. Not worth the waste of time.

Ignore the photos of an open air market. It's gone! Well,…read morethey say it has moved across the street to the square, but the shop now called Cabana is nothing like the old Cabana, which was originally called Perspicasity. Shopping at Perspicasity was a highlight of my trips to the Florida panhandle, so much fun to be outdoors, right on the beach, and to move among the little booths, each with something different, and always an unexpected jewel. I never failed to find items I wouldn't see elsewhere. The new Cabana is just another clothing store. Might as well shop in a mall.