My 17 year old only had $40 (exact amount) in his bank account when we walked into this store…read more... he found a pair of shoes for $49 and I had planned on paying the difference.... when we got up to the counter I advised the clerk, Triston Johnson that we would be paying 2 different ways he said "that's no problem" so I thought we were good. I told him that my son was going to pay $40, even, with his debit card so he punched that in.... after standing there observing him I realized that he was completely clueless on how to handle the transaction! He told my son to insert his debit card and he charged him the $40. He then informed me that the difference was $14 and some change I was prepared to pay the rest but he closed the register drawer and said that he would be right back..... a minute or so later, a lady by the name of Hailey came walking up and took the receipt and stated that she would just "return the shoes and give him his money back". I told her that he used his debit card and that she couldn't just give him his money back, and that $40 is ALL he had. She assured me that he would get his money back, she told me that twice, I asked her if he would get it back right then and there and she said "yes he will". Against my better judgment I let her go ahead and do her thing.... then, just as I suspected, she had him put his card back into the card reader.... I then asked why she made him do that.... she stated that she put it back onto his card... by this time I'm more than angry and very unappreciative of how she tried to insult my intelligence! I asked her AGAIN, why did she tell me that he would get his money back immediately so that he could buy the shoes????!!! She said "he will get his money back depending on his financial institution ". I knew that this was going to happen irregardless of what she said to begin with! I told triston, travis, whatever his name was that if he didnt know how to do the transaction then he should have gone to get someone that did! So there we were, no shoes, and waiting for no telling how long to get my sons money back on his card! He is autistic and intellectually disabled so of course he didnt understand what all was going on! It was very wrong how this was handled! My opinion and we all know about opinions, but I believe that since it was the employees mistake, they should have done more to make it right, right then and there so that we could have gotten the shoes and the store could have made money.... I've put a call into corporate but I know NOTHING will be done about it except MAYBE an apology which is fine but not anywhere near enough! With this being said, I will be blasting this All over social media and everywhere that I can give a review! I will NEVER go back to store #1377 in Smyrna Tennessee! Ever! The employees attitudes suck so if you want ignorant people giving shitty customer service then by all means, knock yourself OUT!

Ok, there's really nothing WRONG with this place per se. I was greeted when I walked in by the…read moregirl at the register. It did have shoes. But the selection was definitely "I've experienced better". But perhaps I didn't know what to expect. So I hit the women's section of shoes and the majority of shoes were flip flops and tennis shoes with a small selection of any sort of dress sandal or shoe that you could wear to work or wear out to party. If I can go to a shoe store and not buy anything then we have a problem.

One of the worst experiences with ordering online a company could possibly provide. After they…read morecharged my account and sent out 1 of the 3 items they declined sending the other 2 because they couldn't verify my information. They should have verified it the same way they verified it to send the shoes out. No one was going to call to inform me or let me know that I was not going to be receiving my items and they planned on just leave in me hanging. Foot Locker can cover their identity's as Foot Action but it's still a horrible company because of the way they treat people.

always great service and stories to be had and heard. great secret spot in hickory hollow to get…read moreretros and exclusives.

Greg at Red Wing Shoes is awesome. He is super helpful and is an expert at getting people the right…read moreshoes. I appreciate his attention to detail and understanding. If you need some good boots or shoes for work Greg is your guy.

Not a big redwing boot fan at all. But I can say that when my company sent me in to get a pair the…read moreexperience was incredible. Came in was greeted and help immediately.

Ok I found this hidden gem while working for another company. Checking my rivals out I wandered in…read morelike yeah. First the welcome was like no other. A comfy couch, beautifully set up for a mall location, a bottle water later I was asked what brings me in (ok we have to step up our hello). All unique top notch quality exclusive product! Once he moved outside the mall OMG a whole new world. More launches of new brands. The proper mix of street and unique. Something for the little and the big guy. Ladies don't ever feel left out. He has that heat! T is a smart man. I stepped my game up for sure!

this shop is my favorite store in Nashville! Hands down the best selection and T and Joe are some…read moreof the nicest guys you will ever meet! If you get a chance def check this place out.

Prices are horribly high I think they priced stuff so high…read moreso that one is the 50% off day they can charge a regular price Very messy also

Pretty large store but very little housewares or home decor; lots of worn, cheap clothing. Some NWT…read moreshirts were $25, likely more than they cost at the nearby Bealls Outlet or Ross.

I was shopping for a birthday present for my brother-in-law and wanted a sweater vest. Not only did…read morethey carry them, but the sales lady who was working that day told me they'd be going on sale the next day. I appreciated her trying to save me some money, especially around the holidays. When I went back the following day, the same lady, Gloria, was there to help me. She was friendly and helpful. I'll be sure to shop there again. Thank you!! P.S. Lots of sharp looking clothes for the big and tall guys in your life. :)

Went in looking for my dad Christmas clothes. When I asked the two ladies a question they cut me…read moreoff and looked at me like I was the dumbest person ever. I ended up finding everything on my own. To make matters worse they still had an attitude when I checked out. Overall, service was awful but I found what I was needing. The only reason why I go to this store is because it's the only Casual Male XL around. They need friendlier sales associates!