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    Shoe Carnival

    2.8 (5 reviews)
    Updated a few days ago

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    Columbia Factory Store

    Columbia Factory Store

    4.6(5 reviews)
    1.0 mi

    Columbia Factory Store is one of many outlet stores located at Tanger Outlets. We were popping…read morearound to all the stores in search of whatever caught our eye and decided to swing by Columbia. The store is large and packed with goods. It is well laid out, organized and easy to maneuver through without being overwhelming. We found several shirts and a pair of shoes that were well priced, so we left with more than we arrived with...per usual. My only issue with this location was the service, or lack thereof. There were three Associates congregated behind the counter the entire time we were in store. In addition to us, there were several other shoppers, and none of us interacted with staff unless we checked out or sought them out behind the register. Weird style of retail service... Overall, solid 3.5 experience due to service, but since we do not do half stars, 4 it is.

    My initial review was bad. But they remedied the problem. I just wish I had not had to contact the…read moreBetter Business Bureau to get it done. But congratulations to Columbia for fixing the problem. I purchased a jacket from Columbia as a Christmas gift for my wife. The jacket did not fit, so we returned it promptly. Columbia has now had the jacket back in their possession for over two weeks, yet my refund has still not been issued. When I contacted customer service, I was told the refund would be processed within seven days. That timeframe has passed. On a follow-up call, I was then told it could take 7-10 business days, which directly contradicts the original communication. When I called again, I was told to "check with my financial institution." I did not purchase the jacket from my bank, and I did not return it to my bank. I returned it to Columbia. This feels less like a processing delay and more like an unwillingness to issue a timely refund. Taking a customer's money immediately but holding both the product and the funds for weeks after a return is poor business practice. Based on this experience, I do not recommend doing business with Columbia. I plan to file a formal complaint with the Better Business Bureau.

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    Shoe Carnival - shoes - Updated May 2026

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