This is another one of the stores I would seek out when I went to a bigger city than Nashville…read morebefore we got one here. It's true there were other places you could find Lucky jeans, but having the store is so much better for a few reasons. Firstly, the selection here is much bigger, and if you're short like me, this matters a lot. They have the whole range of sizes in short length. It really bugs me when I have to buy jeans and then pay for them to shorten them and move the hem up. It's possible to have them look like the jeans you bought, but it's an expensive way of doing things. So I would rather go here and buy jeans in the right length, even though I might pay a little more, it's worth it to buy them and be able to wear them the same day. It actually ends up costing about the same in the end too. Secondly, I love wearing jeans, but I HATE the process of buying them. I can never find the right size and I can never judge how much they are going to grow when I wear them and I end up buying them too big. The salespeople here are so patient and they know what they're doing. They'll look at you, take you to the changing rooms and keep bringing you jeans until you find the right ones. They'll also make sure you buy the right size. It takes all the stress out of buying jeans. I bought some about a year and a half ago and wore them practically every day and they held up really well. I could do with another pair and I'll definitely go back and shop here.

I absolutely love this location. The staff is super friendly and the layout of the store is…read moreawesome. They recently expanded. Coming off a negative experience at Macy's, I was particularly thankful for the cheeriness of a couple gals working on a Friday night. One was named Laney and we loved her. When you check out, you get to sit down at a gorgeous counter (let's face it-sitting down after walking around the mall all day is just nice) and get served bottled water. I'm a fan of this place. Plus their flannels are amazing so there's that.

While the main floor items and jewelry tend to be overpriced, the sale racks in the back tend to…read moreproduce true gems! I have found certain pieces like Lou & Grey to be super sustainable quality and worthy of the investment. I like the simplicity and professionalism of the pieces I find here. The staff are very helpful and check in with you when you're in the changing room to offer to grab you different sizes as needed.

Clothes are cute, but the customer service is horrible. There was a lady folding sweaters who…read moredidn't acknowledge me. The other workers were socializing with each other, and talking very loudly. The store was a mess.

The sales associate was openly rude and dismissive. When I went to use the fitting room, she…read morerefused to write my name on the door, saying, "I'm not going to spell all that," and told me to just go in. It was unprofessional and disrespectful, and made for a very uncomfortable experience. Basic courtesy shouldn't be too much to expect. I hope the store can provide better customer service training so that all customers are treated with basic respect.

Here's the thing. I am not a reviewer. This is literally the first Yelp review I've ever written…read more I've been a service worker/hospitality manager for 15 years and have still strictly avoided signing up. All that to say - I made an account on this godforsaken website just to leave a five star review of J Crew at the Green Hills Mall. My fiancé and I went suit shopping tonight for our wedding in October (yes, he was leaving it to the last minute and YES, I was anxious about it). We were assisted by not one but THREE extremely helpful and knowledgeable humans - two lovely employees (and one former employee that lent his time and knowledge of suiting without even being paid for it, and brought me a great laugh by trying on fun outfits from the new fall collection while I waited in the dressing room). Arrison, Heidi, and Ryan - y'all made our last-minute shopping experience not only painless but frankly, an absolute delight. My fiancé looks stupid HOT in this suit, so five stars for that, but also five stars for the best customer service I've experienced in a long, long time. Kudos and many thanks!

Only visited because the sign said "petite in store". Very nice assistants who found me exactly…read morewhat I was looking for. Great quality pieces. Very helpful.

I have a few J Jill garments. Mostly I shop online. Today I was in the mall & decided to check out…read moreJ Jill store....last time I was there was 6 mos ago. Same service as last time! Zero. Absolutely zero. Two employees and only one other customer. I walked all over the store looking at clothes. No one ever acknowledged my presence or asked me anything! There were a few things that caught my eye but I decided not worth it if I had to deal with disinterested employees By the way, my visit 6 mos ago was with my sister....guess who helped her?? Yep, Me!! It was unreal....and she spent $500. Another customer was in addressing room area next to us & she also received no help. She was livid. Really pitiful experience and this store is in need of some employee retraining/removing and corporate visits. Won't be wasting my time there EVER again!

I'm not a huge fan of wearing clothes with logos on it to advertise, but my wife does like the cut…read moreof Tommy and so I popped in here to check out what was on offer. Nothing special, it's a perfectly fine Tommy store with all the usual shirts, sweaters, jackets, shorts and other accessories all bedecked with the Tommy logo. Helpful staff.

This was your standard retail store experience. I was politely greeted by associates when I…read moreentered. I was promptly let into a fitting room when someone saw me headed that way. The girl who helped me was very funny and patient with me trying to decide if I wanted a white and red or white and teal shirt. (We went with red for fall.) Because this is a company store, there are usually promos for the basics. I received 30% off a woven, and I got a coupon for either 20% off $150 or 15% off any purchase next time I'm in...which will come in handy for my Halloween costume. (Not that Tommy Hilfiger should be reserved for costumes...I am just doing something a little more clean cut this year.)

So happy to have this store in the states! Loved going to the store in the UK. This location…read moreconveniently has their own entrance from a very large parking lot at the Cool Springs Mall in Franklin. Lots of deals and plenty of low prices. Quality products. Clothes, shoes, accessories, suitcases, jewelry and so much more! Very clean. Easy checkout.

I really do love this spot. Things I have found here (at…read moresome point) that I love: - Earrings - Sunglasses - Button-up chambray shirt Soooo many things I can't keep track PROS - Friendly staff - Usually pretty good deals CONS - Not very clean - Not a lot of variety of items - It's so bright in there, fluorescent lighting HIGHLY RECOMMEND

Great experience here and well managed. All of the associates were super friendly. I was trying to…read morereturn an item for my daughter and the staff went out of their way to help. Seemed to be lots of great sales and cute merchandise at a good value. I may go back and shop for myself!!

Best place to bye shows nice staff a guy named Benjamin Sutton who works there is really nice and a…read moreawesome and cool to be around so will recommend giving him a raise so I recommend this location to every one

Great experience I just wanna take that little boy Chris that works their home with me. He's so…read morecute and plump they had sketchers which I love. Chris helped me find my size. He's so nice. I love his little hair and his earrings.