This location was great. I was greeted and wished a happy new year by the lovely security officer…read more The staff behind the counter also greeted me with a smile and immediately asked if I needed help. I was able to pick-up my online order and jam to their playlist in the meantime. The store was neat/clean and the employees were genuinely happy. I truly appreciated the kindness of the staff and will definitely return to this location in the future.

They have an great selection on Sneakers and shoes and I love their clearance on tennis shoes,…read moregreat way to shop if you're on an budget or just want to shop for summer or any occasion

I stop here often for Crocs to, nice Spring colors. The customer service is nice and they have a…read morenice selection of shoes to choose from. The prices are very reasonable so I'd check them out.

Super nice staff! My shoe literally fell to pieces while I was having dental work done. I drove…read morehere barefoot and they helped me find some new shoes in my size super quickly and they were on clearance!

Decent mall with a little bit of everything--Macy's, JCPenney, and a surprisingly good food court…read more Not super fancy or modern, but clean and convenient. Some stores seem to be cycling out or closing, but still works for basic shopping needs.

I have been going to this mall since it opened and our other mall closed down. In the beginning…read morethis mall was the best around with the best stores and variety and food court. It has all outdoor parking and there is lighting and "security crew?" that drive around-more on that later. This mall has been through many changes and has survived the pandemic surprisingly well considering the other places that have closed down. That is a plus for them. However they have not been able to get the stores back to fill the openings and the stores there now aren't all encompassing. They are more like a lot of individual stores (all random -for a particular group). They have the big stores Macys, JCPenney, boscovs and the Sears closed. Other stores are, hemp tattoos, hat shops, shoe stores, eateries (not much keto or vegan but can be found), bath shops, I think the mall is so empty because of this and it was a day trip. They have 2 escalators on each end of the mall and an elevator in the center in front of food court. They could use another with strollers & wheelchairs etc. They are handicap accessible and parking isn't too bad. Depends on how far you can walk. The security is a problem for me. When first opened the security was excellent! Now I don't go there anymore at night because there have been many people carjacked, attacked and robbed, women attacked in front of people and "security?" As for the "security people " I had an issue with a carful of people who hit my truck while I was sitting in a parking space. They tried to drive away and I got my phone out and recorded them leaving and laughing as I got out to check my truck. They saw me and came back yelling "you recording us?" I said yes, you hit my truck and drove away and I was in the truck. I got the plate for police. They came at me as I got in my truck. I saw "security " and waved them over to my dismay they were not helping me but cheering the people on!! I was on phone with local police at that point and I told them I didn't feel safe and that the "security " weren't there to help. They told me they know, it's a problem and they (police) don't usually respond to calls from people for assistance bc of the security people ". I got his name and the rest and went on to the police station by my house. They listened. My biggest concern here is everyone safety. 1/5 for safety The deals are great at the big stores like Macy, Boscovs and JCPenney. I did score big deals in boscovs. From clothing, house wares, holiday gifts and decorations, jewelry, and other unique coastal items. Overall I recommend the mall but beware this time of year when it gets dark early! I think if you go during the day you will be fine and check out the deals in boscovs and Macys. I didn't notice alot of holiday decorations up in the mall but they were pretty decorative in the stores. Cleanliness 3/5 Parking 4/5 -handicap accessible Restrooms-2/5 hit or miss whether you can find a clean one. Variety of stores 3/5 Happy shopping

I love the shoes here, very different and inexpensive. I have a taste for difference and even…read morethough these shoes don't hold up for ever they are very different and I get a lot of compliments on them. People often think they are more money then what they really are.

From the owner: At Shoe Dept. Encore, you can find brand-name shoes, the latest trends, handbags and fun…read moreaccessories at affordable prices for women, men and kids. With our large stores, there is plenty of room to shop and TV entertainment areas for men and kids! We're a family-friendly footwear store with 1000+ locations carrying well-known brands for everyone such as HEYDUDE, Crocs, Skechers, Timberland, Tommy Hilfiger, and branded athletics such as adidas, New Balance, and Converse. Brand selection varies by location. We also offer a selection of shoes in extended sizes and wide widths! Our store associates are ready to help find your fit. Whatever your style, whatever your budget - that's our Dept.

I grew up in Dundalk. My grandmother used to take me to Eastpoint as a child. I went to see Santa…read morethere, the Easter Bunny. A hundred stores must have come and gone since then. It's a sad shell of a space now. To think there used to be penguins and monkeys there. Eastpoint is now a popular local meme: "If Eastpoint Mall hasn't given up neither should you"... However, several stores and kiosks are still decorated for Christmas and it's August, so I don't know about the "not giving up" part. I have never seen so many downtrodden employees, lounging in empty stores, scrolling aimlessly through their phones. They know no one is coming to save them from the relentless boredom. Someone will rob one of the jewelry stores, if they're lucky. There are three food stalls in the food court: a Japanese place that doesn't give samples (I grew up having sample givers chase us through half the food court), a chicken box/fish spot, and the pizza place that has been there since the dawn of time. Nothing substantial. Definitely nothing that could be called a national chain. Want a cheeseburger? You're going to have to leave the mall and walk across the parking lot to McDonald's. JC Penney is the only anchor store, which never bodes well. Value City is gone. I swear my mom must have bought 90% of her furniture there. Remember when there was an Ames there? Or the Kmart? There's a haunted house in that space now. How very Dundalk. What other mall do you know that has a haunted house in it? There wasn't anything that I particularly wanted to buy out in the mall. I like to take a spin through about once a year. Watch the slow decay of yet another happy memory of my childhood (we used to go to the Friendly's there - it was across from the Brass Hen - and that's where I learned I love black raspberry ice cream, for example). I won't be surprised when it finally closes. I'll be sad, but that's the fall of capitalism for you. It's a race to the ultimate finish line between Eastpoint and Marley Station in Glen Bernie. It'll be interesting to see which survives the longest.

This mall is suitable for leisurely walks and window shopping. I usually visit JCPenney's and grab…read moresome cookies. I would also come to catch a deal at Bath and Body Works. However, they recently relocated to the Canton area. I hope they can secure another anchor store. I would avoid those jewelry stores and the food court.

This review is for the 803 Goucher Blvd Space 104, Baltimore, MD 21286 location. I was greeted when…read moreI entered the business which was nice. The mens sandals were not well organized. They weren't all in the same area. I almost left without purchasing anything. No assistance was offered by a store employee.On my way out I saw what I was looking for though. I mentioned to the person at the front door (maybe the manager) the situation but didnt get any response. The Hunt Valley store is nicer and more organized.

I recently visited this location with an issue that I made with an online order. Caleb immediately…read moregreeted me upon my arrival. He was attentive to my issues and what I was looking for. Caleb helped me through the process and made the return easy. His customer service was top tier, I was especially glad to be helped by someone who was knowledgeable about the services of the store. It would be great to visit this location again leaving with an impressionable interaction. Again thank you Caleb, you rock!

The majority of my shoes are purchased at this DSW Canton location. There's always a good selection…read moreand I can usually find one in my size. Depending on the brand and type of shoe, it can be pricey. I always like scoping out the sale rack just to see what's available as that does change frequently. Staff are helpful when needed and the place is kept clean.

I've been into this DSW about a handful of times. On my very first visit here, after moving to the…read morearea, the employee could not produce a receipt. After trying to work through it (I don't recall why she simply couldn't replace the paper) she tried to convince me to just go without a receipt. I also recall a couple leaving because the wait was so long. In the end, I just left without a receipt. The shoes were just some Crocs so I was okay with it but..... c'mon. On this visit, I first noticed the amount of fingerprints and smudges on the front door. It just gave 'dirty' vibes. I barely wanted to touch the door to go in. Then, I walked in, and the employee (who, for some reason, I assumed was the manager) was on speakerphone having a conversation with who knows who. He continued that conversation while walking throughout the store with shoeboxes (working I suppose). He continued that speakerphone conversation the whole time I was there. He did finally ask me if I needed anything. Granted, there were only a handful of us in the store, but still..... Is that what we're doing these days? I do most of my shopping on-line and, I guess things have changed. The store was in good shape though. It was pretty clean and the shoes were organized. It was a weekday and I did finally hear one other employee speak up. They have a nice assortment of shoes and I did find some boots I've been looking for for awhile.

Great customer service here. There was a long line and only one young woman at the register. She…read moreremained poised and calm while smiling, getting everyone checked out efficiently and professionally. I was able to get a great pair of simple black flats at a great price. I saved even more by using a rewards member coupon. Great location, easy parking, YUGE assortment of shoes.

This was my second attempt at returning a defective pair of boots. I had first tried at the store I…read morepurchased them from in Towson. They were rude and disrespectful to my situation. They offered me $9.99 for a pair of boots that retail at $99.99. Thankfully, the manager at this White Marsh location who's name is Tanisha was very polite and understanding of my situation. She explained why the other location was just offering the $10. But we agreed that how the situation was handled could have been better. She offered to make it right within her authorization. Unfortunately, it's the end of boot season and DSW in general stocks very few women's size 10 anything. So I was unable to find a comparable exchange. However, because of her respect for me and her compassion towards the situation, I did purchase a pair of shoes outright. I had originally been frequenting this location just because I enjoy the shopping center it's in. I had only gone to Towson the one time because it's closer to me. But I will never set foot in the Towson location again and will continue to go to White Marsh where I am respected and appreciated as their customer. Thank you Tanisha and team. You always make my shoe shopping a little better.

Came here for a return. The line was lengthy, however, I was in here for about 10 minutes…read more The cashiers really moved the line efficiently. There was good parking and service during this last weekend before Christmas. This store not only had holiday decor but spirit as well.

I came in at the end of the night to do a return and to pick-up 2 orders. The lady at the cash…read moreregister, Towanda, was so kind and helpful. A lot of times, employees can be tired and/or annoyed at the end of a shift when a customer comes in with a ton of needs. Thankfully, she wasn't rude or unpleasant at all. I really appreciate the customer service. Thanks for being friendly.