ordered a pair of Jordan Spizike sneakers two weeks ago, but when my order arrived, the box…read morecontained only one shoe instead of the pair I purchased. I immediately reached out to customer service through both email and live chat to report the issue. During my first chat, I was assured that the matter would be investigated right away. However, after following up, I was told that the company is not responsible for missing items once the package has been picked up by the carrier. This response is extremely disappointing. I paid for a complete pair of shoes, yet only received one, and despite contacting customer service promptly, I still have not received a resolution. I would appreciate your immediate assistance in either sending the missing shoe or providing another appropriate solution to resolve this issue.

This location was great. I was greeted and wished a happy new year by the lovely security officer…read more The staff behind the counter also greeted me with a smile and immediately asked if I needed help. I was able to pick-up my online order and jam to their playlist in the meantime. The store was neat/clean and the employees were genuinely happy. I truly appreciated the kindness of the staff and will definitely return to this location in the future.

I stop here often for Crocs to, nice Spring colors. The customer service is nice and they have a…read morenice selection of shoes to choose from. The prices are very reasonable so I'd check them out.

Super nice staff! My shoe literally fell to pieces while I was having dental work done. I drove…read morehere barefoot and they helped me find some new shoes in my size super quickly and they were on clearance!

I have been going to this mall since it opened and our other mall closed down. In the beginning…read morethis mall was the best around with the best stores and variety and food court. It has all outdoor parking and there is lighting and "security crew?" that drive around-more on that later. This mall has been through many changes and has survived the pandemic surprisingly well considering the other places that have closed down. That is a plus for them. However they have not been able to get the stores back to fill the openings and the stores there now aren't all encompassing. They are more like a lot of individual stores (all random -for a particular group). They have the big stores Macys, JCPenney, boscovs and the Sears closed. Other stores are, hemp tattoos, hat shops, shoe stores, eateries (not much keto or vegan but can be found), bath shops, I think the mall is so empty because of this and it was a day trip. They have 2 escalators on each end of the mall and an elevator in the center in front of food court. They could use another with strollers & wheelchairs etc. They are handicap accessible and parking isn't too bad. Depends on how far you can walk. The security is a problem for me. When first opened the security was excellent! Now I don't go there anymore at night because there have been many people carjacked, attacked and robbed, women attacked in front of people and "security?" As for the "security people " I had an issue with a carful of people who hit my truck while I was sitting in a parking space. They tried to drive away and I got my phone out and recorded them leaving and laughing as I got out to check my truck. They saw me and came back yelling "you recording us?" I said yes, you hit my truck and drove away and I was in the truck. I got the plate for police. They came at me as I got in my truck. I saw "security " and waved them over to my dismay they were not helping me but cheering the people on!! I was on phone with local police at that point and I told them I didn't feel safe and that the "security " weren't there to help. They told me they know, it's a problem and they (police) don't usually respond to calls from people for assistance bc of the security people ". I got his name and the rest and went on to the police station by my house. They listened. My biggest concern here is everyone safety. 1/5 for safety The deals are great at the big stores like Macy, Boscovs and JCPenney. I did score big deals in boscovs. From clothing, house wares, holiday gifts and decorations, jewelry, and other unique coastal items. Overall I recommend the mall but beware this time of year when it gets dark early! I think if you go during the day you will be fine and check out the deals in boscovs and Macys. I didn't notice alot of holiday decorations up in the mall but they were pretty decorative in the stores. Cleanliness 3/5 Parking 4/5 -handicap accessible Restrooms-2/5 hit or miss whether you can find a clean one. Variety of stores 3/5 Happy shopping

Decent mall with a little bit of everything--Macy's, JCPenney, and a surprisingly good food court…read more Not super fancy or modern, but clean and convenient. Some stores seem to be cycling out or closing, but still works for basic shopping needs.

I love the shoes here, very different and inexpensive. I have a taste for difference and even…read morethough these shoes don't hold up for ever they are very different and I get a lot of compliments on them. People often think they are more money then what they really are.

From the owner: At Shoe Dept. Encore, you can find brand-name shoes, the latest trends, handbags and fun…read moreaccessories at affordable prices for women, men and kids. With our large stores, there is plenty of room to shop and TV entertainment areas for men and kids! We're a family-friendly footwear store with 1000+ locations carrying well-known brands for everyone such as HEYDUDE, Crocs, Skechers, Timberland, Tommy Hilfiger, and branded athletics such as adidas, New Balance, and Converse. Brand selection varies by location. We also offer a selection of shoes in extended sizes and wide widths! Our store associates are ready to help find your fit. Whatever your style, whatever your budget - that's our Dept.

Eastpoint Mall will close on August 31st, 2026. What's sad is this mall is not dead; it's very far…read morefrom it. National anchors include Gabe's and JCPenney, with local businesses occupying other anchor spaces. The interior is filled with many local businesses, some of which have started closing sales. It has a food court that was busy during my stop and still has food stands. The mall does have a basement, which has office space, and Ultrazone Baltimore, a Lazer tag place that also has arcade machines. Office space also exists above the food court, but that was largely empty. The condition of the mall overall was good with the plants still being watered. While the mall does look dated, I could find no reason the owners would want to shut it down. This is an alive, almost vibrant mall that by the end of August will be no more. It's a real shame.

I grew up in Dundalk. My grandmother used to take me to Eastpoint as a child. I went to see Santa…read morethere, the Easter Bunny. A hundred stores must have come and gone since then. It's a sad shell of a space now. To think there used to be penguins and monkeys there. Eastpoint is now a popular local meme: "If Eastpoint Mall hasn't given up neither should you"... However, several stores and kiosks are still decorated for Christmas and it's August, so I don't know about the "not giving up" part. I have never seen so many downtrodden employees, lounging in empty stores, scrolling aimlessly through their phones. They know no one is coming to save them from the relentless boredom. Someone will rob one of the jewelry stores, if they're lucky. There are three food stalls in the food court: a Japanese place that doesn't give samples (I grew up having sample givers chase us through half the food court), a chicken box/fish spot, and the pizza place that has been there since the dawn of time. Nothing substantial. Definitely nothing that could be called a national chain. Want a cheeseburger? You're going to have to leave the mall and walk across the parking lot to McDonald's. JC Penney is the only anchor store, which never bodes well. Value City is gone. I swear my mom must have bought 90% of her furniture there. Remember when there was an Ames there? Or the Kmart? There's a haunted house in that space now. How very Dundalk. What other mall do you know that has a haunted house in it? There wasn't anything that I particularly wanted to buy out in the mall. I like to take a spin through about once a year. Watch the slow decay of yet another happy memory of my childhood (we used to go to the Friendly's there - it was across from the Brass Hen - and that's where I learned I love black raspberry ice cream, for example). I won't be surprised when it finally closes. I'll be sad, but that's the fall of capitalism for you. It's a race to the ultimate finish line between Eastpoint and Marley Station in Glen Bernie. It'll be interesting to see which survives the longest.

We took my elderly mother there two days ago because we were hoping to find a duplicate pair of…read moreshoes she's owned for quite awhile and which are nearly worn out (we'd first gone to Nordstrom's and they were very helpful & patient, but they didn't have what my mother needed and they recommended DSW). Two young sales clerks - Sabraya and Austin - literally spent about *45 minutes* helping my mother try on many pairs of shoes. The problem is that arthritis and various other ailments have caused her feet to now be two different sizes - so all of the shoes she liked and which were really comfortable weren't available in the next half-size (larger or smaller [we were thinking we'd buy two pairs and only save each respective shoe that fit her]). Sabraya and Austin repeatedly searched all over the store in an attempt to help my mother; they were absolutely *magnificent*, and also continually friendly & good-natured. I complimented the manager afterwards and she was also very friendly. Truly great employees!

This review is for the 803 Goucher Blvd Space 104, Baltimore, MD 21286 location. I was greeted when…read moreI entered the business which was nice. The mens sandals were not well organized. They weren't all in the same area. I almost left without purchasing anything. No assistance was offered by a store employee.On my way out I saw what I was looking for though. I mentioned to the person at the front door (maybe the manager) the situation but didnt get any response. The Hunt Valley store is nicer and more organized.

The majority of my shoes are purchased at this DSW Canton location. There's always a good selection…read moreand I can usually find one in my size. Depending on the brand and type of shoe, it can be pricey. I always like scoping out the sale rack just to see what's available as that does change frequently. Staff are helpful when needed and the place is kept clean.

I've been into this DSW about a handful of times. On my very first visit here, after moving to the…read morearea, the employee could not produce a receipt. After trying to work through it (I don't recall why she simply couldn't replace the paper) she tried to convince me to just go without a receipt. I also recall a couple leaving because the wait was so long. In the end, I just left without a receipt. The shoes were just some Crocs so I was okay with it but..... c'mon. On this visit, I first noticed the amount of fingerprints and smudges on the front door. It just gave 'dirty' vibes. I barely wanted to touch the door to go in. Then, I walked in, and the employee (who, for some reason, I assumed was the manager) was on speakerphone having a conversation with who knows who. He continued that conversation while walking throughout the store with shoeboxes (working I suppose). He continued that speakerphone conversation the whole time I was there. He did finally ask me if I needed anything. Granted, there were only a handful of us in the store, but still..... Is that what we're doing these days? I do most of my shopping on-line and, I guess things have changed. The store was in good shape though. It was pretty clean and the shoes were organized. It was a weekday and I did finally hear one other employee speak up. They have a nice assortment of shoes and I did find some boots I've been looking for for awhile.

This was a typical DSW, though the layout was different from any I'd been in before. The ladies…read moreshoes seemed to be largely to the back of the store, when I'm used to them being right at the front. I was just passing through hoping to see some shoes that caught my eye, but alas, there weren't any I noted worth trying on, let alone buying.

After being allied around the store while my wife looked at shoes I'd have to pay for I needed to…read moreuse the bathroom and it was surprisingly clean, the rest of the store was well stocked and the staff was friendly, the prices were a little high but I understand it's DSW not Payless shoe source lol

Stopped in to complete a return of some items that were not of satisfaction…read more I was able to grab a parking spot close and without frustration. The store was quiet, clean and organized. The highly organized and spaced out merchandise displays made for a quick browse through the aisles with ease. While in the store, I used the restroom and yes it was to my surprise CLEAN. I didnt purchase anything but I would recommend this place during the week day. There were some nice items but it was all out of my budget. I had to practice being thrifty and looking at wants vs needs. And I didnt need another clothing item nor shoe.

The answer is absolutely no!…read more Every time I go to this location, the service is horrendous. None of the sizes are where they are supposed to be. I found my dream dress, but it had stains on the shoulder. I ask for a possible discount and I was told no but I can tell you how to get that stain out. Are you kidding me? I had to dig through so many racks, that weren't even my size to find this dress and this is the response that I get. The service at checkout also horrendous. I walk up to the cashier. She says absolutely nothing I pay and she just folds up the garment and puts it in front of me with the receipt on top. I had to ask for a bag and she rolled her eyes and charged me the five cents for the back put the garment in the bag and just gave it to me no thank you nothing. I am never going back to this location. I feel like I go back once a year and I realize why I hadn't gone in so long.