I stopped by here yesterday to find a pair of running shoes. They have an incredible selection, however, they do not carry larger sizes for women's shoes (perfectly normal size 11 here). When I asked the sales rep if they had any shoes in my size, she LITERALLY LAUGHED AT ME. Then she asked me with a shock on her face, "in women's?!". Then she proceeded to tell me that they barely even had the size below mine so I left. I'm not sorry, there are plenty of women out there with size 10, 11 or 12 shoes. It shouldn't be a shock to any shoe sales person. Do better and don't insult your potential customers. If I could give zero stars I would. read more

My husband and I usually end up getting some shoes at this location. The customer service is always nice, they leave us alone for the most part (which we like). Their shoe variety is huge and we are always sble to get his size. Highly recommend read more

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So haven't been to one of these shops in a long time, I am thinking possibly back when I was in high school. My son was going back to school and I wanted a good deal on shoes, which I got. There is such a huge selection of brands and styles that anyone can find what they want or need. They have Vans, Nike, Adidas, New Balance, ad so many other brands. They also have a few pairs and styles of Crocs which was pretty cool. But, the selection isn't that much so not likely to find your size. We ended up going home with a nice set of vintage Vans which only cost about $40+ tax. It was def a great deal. When we went to pay for the shoes, apparently there is a giveaway where you can win items if you spin a wheel. My son really enjoyed that and it looks like the employees do to. The man at register was cheering my son on which made it more exciting. Unfortunately, we did not win a free pair of shoes but that's okay. I have my eyes on a couple pair of shoes so I will be back soon. read more

In a rush traveling in Ca I stayed at a hotel across the street. Made sure to be there before 10a No one was there doors were locked after 5 min. We left read more

Wow.. Came in on a Sunday.. it was pretty slow .. we were the only people in the shop. 2 young ladies "working" Not greeted. Ignored. Young lady employees gossiping. After 15 minutes someone spoke to us. "Is there something you're looking for" When advised what size, .. the rudeness "she wears a size 5.5?!?!?!?!?! Shocked, apparently w her jaw on the floor... Way to make a kid feel ok... cause maybe they have big feet.. We left after literally finding NOTHING in that size. How is it possible in a store this large? Even smaller stores will offer to look for something for you. Total Fail Shoe City read more

We got the twinkle toes skechers for my daughter. It was quick and easy and the lady was very helpful. They definitely need better advertising as a whole bc I didn't think they would have what we were looking for but my daughter insisted that's where her friend found her shoes, so we went in. Glad we went! read more

Another pit stop on my journey to find my mom's "odd" 10 1/2 W shoe size and two bored looking older employees just standing there greet me and I informed them of what I was seeking (casual slip ons/sandals) & not once, not twice, but 3x he keeps referring me to some "flat" tennis shoes for my mom but totally ignored when I kept telling him she did NOT want tennis shoes, she wanted casual dress shoes! So irritating, I pretty much mumbled to myself and walked out while they were still trying to sell me on some tennis shoes. read more

Walked in here with my spouse to kill sometime before the Superbowl and to try and find some heels for a wedding. When we walked through the metal carousel, my spouse split off from me to look at the Men's section and I made a beeline for the heels. The woman who worked there started following me around, hiding behind displays, but keeping an eye on me. When I finally got uncomfortable enough, I turned to look at her and she immediately said, "You were in here yesterday." I responded, "This is my first time in this store ever." She insisted that I was there the day before. You'd think I'd remember that... I tried to joke that I'd be interested in meeting my doppelganger, but Ive definitely never set foot in that store before. She started getting a bit hostile and definitely profiling me as some sort of shop lifter. I found my spouse and we left the store without buying anything. That was the first and last time I'll ever go into Shoe City. Wish I could give zero stars. read more

If you want to feel like being followed by the owners (or the way they train their staff) as you pick shoes, come to this place. They follow you aisle by aisle. Only poisitive is we spun their sale wheel and got the only slice of FREE shoes! :) and they were super shocked LOL! #notready not coming back. Free the worker that has to put up with their ish! read more

Got two left sides of a shoe... How inconvenient. Workers were a little quick to get you out. They seemed pretty unenthusiastic; maybe they were just tired. They do have a nice inventory, however, it's just not neatly displayed and set up. Looks very messy. Honestly, everyone here seems to be in a rush to sell you a product regardless of what you really want. I was frustrated going back because they just seem to genuinely not care. Only pro I can see here is that they had the shoes I wanted when I couldn't find it anywhere else. read more

Today 8/21/2021 at around 2:30ish I went into the store and there was this young girl helping like 3 customers at a time and I was one of them, when she finished helping me & I was ready to checkout , I didn't bother telling her I was ready Because there was an older male there at the register . The young lady went to help other customers who needed her help, however the man in the register checked my shoes and instead of charging me he calls and bothers the young lady instead . Which it was so rude of him because she was helping out other costumers and he could have charge me but he was just being lazy and not helping costumers. So unprofessional of him!!! I hope he is not the manager and even less the Owner . Managers like him don't deserve good workers like that nice young lady ! read more

Went in to purchase a pair of shoes with my girlfriend and was not greeted nor helped throughout the time we were there. Once we had the shoes picked out we went to select socks in the women section, the man working there approached us and started telling us the socks my girlfriend was looking for were located in the front (Men's socks). He kept insisting we were in the wrong area (Women's) and to go to the men's. At first we were confused, then we realized he was basically calling my girlfriend a man. We never once asked him for male socks or assistance with socks, I feel it was very rude and disrespectful for him to insist we go to the men's section. Then the cashier couldn't figure out basic math and gave us a hard time due to her incompetence. Do not go here unless you want to be discriminated and speak to people who are incompetent. read more

Very good service and my kids won two soccer balls from the Show City Wheel! Shoe prices don't seem to be discounted. read more

Shoe City - Shoe Stores Near Me - Long Beach, California

I needed a decent pair of shoes for the gym FAST. This ideally situated spot off of the 405 was a pretty damn quick fix. Just what the doctor ordered. The store is by no means "high end". In fact, it's downright dirty. But hey, it did the job, and I was very happy with my purchase. Competent, helpful, and cheerful cashier. It's not her fault that this particular Shoe City is in dire need of a makeover-- ;) read more

Shoe City - $44.95 + Tax :) - Shoe Stores Near Me - Long Beach, California

RETURNS NOT ACCEPTED: I bought a hat from this store and way overpaid. So not 24hrs. Tried to bring it back but the owner said since I didn't have a little tag and sticker I couldn't return it. He had 10 other hats that were exactly the same he could scan but is just a cheap POS and wouldn't do it. SO IF YOU BUY SOMETHING, MAKE SURE YOU GET THE RIGHT ITEM AND PRICE BECAUSE THEY WILL FIND ANY REASON TO DENY YOUR RETURN. read more

If you go to Google Maps review (Bee Cha), you'll get my story on what happened. I called back today and because I got my refund back, they can't check in the video to see if my son did won a free pair of shoes. I don't care about getting another pair, but my son won fair and square. Just wanted to prove to the store manager that we were right and he shouldn't have physically force my body towards getting another shoe and said that I blamed him on moving the spindle. Just a FYI, they basically slapped his hand for that incident. Can't believe we have been going their for over 6-7 years and be treated like this. I had to explain to my son that he did win and he's still a winner in my book. The store manager and staff is nice at greeting you, but when something isn't right, it'll get ugly. read more

Shoe City - This is the Customer Service Rep I talked to about my the treatment I got at the store and because I got my refund back there's no case. - Shoe Stores Near Me - Long Beach, California

Came here with the full intent to buy some shoes. I asked the man working the counter if I may measure my feet to assure proper fitting and oh boy did he snap. Full attitude towards me like if I had offended him. Not only did he not let me measure my size but he also tried to tell me what size I was. Very strange experience. I am not coming back here ever again lol. read more

good selection and prices, but my girlfriend and I were just followed around like we were going to steal something the entire time. I have a lot of tattoos and she was in her scrubs. I understand that there is a lot of theft in the world, but to be followed every step and even to outside when we got into our truck is quite ridiculous. Will not be returning to this store; if my girlfriend did not need new shoes for her new job immediately, we would have left. Tip for the company, if you think someone is going to steal and want to be cautious don't make it so evident. read more

I am unsure why this place has such a bad rating, the location is in a weird spot and it does not have much parking but other than I don't see too much to complain about. Employees were kind and helpful, they had a decent selection of shoes which were all reasonably priced. I was in and out of there in 15 minutes with two pairs of shoes for the nuggets. I would definitely come back here again. read more

Horrible location. A staff member lasy was fully staring me at me through the window as I sat in my car gathering my things. NOT EVEN IN THE STORE YET AND IM BEING WATCHED. I go in, not greeted, but followed up and down the aisles. When I start to look for my size then the older man finally comes up to me and asks me what size I'm looking for, when I tell him what size I'm looking for he asked me if the next size up is too big, yeah no shit it's too big that's why I'm looking for the size I asked for? He walks away and I continue searching for a different style of shoe and I'm followed by yet another staff member and once I finally pick out a pair of shoes and I bring them to the register they are so grossly upcharged that I had to walk out with nothing. Never EVER coming here again and I don't know why anyone would. read more

It must me my attitude. I entered the store and asked for dress shoes. Selection is scarce, and I rummaged through the meager selection. So why five stars you ask? Well a very helpful young lady at this store came to my rescue. In the past I had thrown out great shoes, due to the failure of the insole. In fact I was wearing a pair of $100+ shoes that had become uncomfortable to wear. She fitted the shoes with new insoles and they once again felt like new. For a modest $10 now now had a great pair of walking shoes. The inexpensive dress/casual shoes I purchased ended up being very comfortable and well fitting. Total bill was under $35 - seriously what's not to like. read more

You really have to provide really crappy service and or product for me to post a 1 star review. Especially when I've already made one visit to a particular establishment leaving relatively satisfied, only to come back swearing to never return. But when you have management or employees who are there to push the customer into purchasing something they don't want, that really pisses me off. Nothing bothers me more than a store that acts more concerned with getting a sale than the needs of the customers they are serving. As mentioned, my first visit was decent. Needed a pair of new Vans, saw that this store was close to not only my home but work as well, and stopped in on my lunch break. Walked in, found a pair I liked, tried them on and was happy. For 30 bucks, not that bad...especially when going to Vans, you would pay at least 15 to 20 bucks more for the same shoe. Didn't get any assistance from any of the people working here because I really knew what I wanted and found it. Today's experience was the complete opposite. Simply put, those shoes I bought wore out quite fast (I had a hole in my shoe the size of a quarter). Not blaming Shoe City at all for my shoe's condition, since I do work at a place where I'm on my feet a majority of the day. But I came back because I was pleased with the selection and prices. Being how the kids just headed back to school, the selection was picked over...bigger sizes were not available in a lot of the shoes. This is where the problem started. I asked the gentleman (rather tall with glasses) if they had any bigger sizes in the back. He walks over to me and asks what shoe to do I want and what size. "These ones in a size 12", I said pointing to a particular style. He looks behind the front row and says they don't have any. Then he asks me about another shoe and if I like that one. I politely said "not really" and yet he continues to go through the back and pulls out a size 12, hands it to me and says "Here you go"...then walks away. Truth is that I didn't like the shoe he gave me because of the look and the cost (shoe I wanted was $29.95 and the shoe he gave me was $45.00). I ended up finding a pair I wanted for $29.95 and walk over to the checkout line. The same man says "next customer", I approach the counter and hand over my shoes, and all of a sudden he walks away. WTF??? It's service like this that I will not support. The attitude of the management here is not about selling shoes people want, it's simply about moving product. Payless Shoes provide a better service than this place...at least they take the time to find a shoe, size your feet if need be and make sure you're happy with what you're buying. There's no connection between the customer and customer service besides "What size?" and "Will that be debit or credit?". Sorry I'm going somewhere else. read more

I've been to this store 2-3 times previously and was a satisfied customer. The last time I even won $20 worth of shoes on the wheel. I bought a pair of name brand tennis shoes the end of March, didn't wear them much, and in September the soles became detached from both shoes! Clearly a defect. They would not give me a credit or refund due to the 30-day return policy. I understand refund policies but I think exceptions can and should be made occasionally, especially to a frequent/returning customer. Both soles coming off a barely-worn pair of shoes at the same time is certainly not a normal occurrence. The surly and unsympathetic employees gave me the number to the corporate office. I'll call but I'm not hopeful. Thanks Shoe City by turning a satisfied customer into a never-returning customer. read more

I have been shopping for my kids shoes here for years. Now that my kids are bigger they have limited selection in size 13-14. The store promotion is a wheel spin for every purchased shoe. We spun and the wheel landed on the $20 at the nail going into the next number. But it didn't cross the line. Of course the cashier said that it didn't apply. And if it landed at the nail going into the $20 it would have counted. All of us know that's a farce and they decide based on their judgement. The way the wheel is there is no way it will land right in the middle. My advice don't expect to get anything out of the wheel since they will change the rules on you. Even with that said I was extremely unhappy with the customer service. The employees acted like we were an inconvenience shopping there. $183 for three pairs of shoes. I can go other places Bye shoe city, won't be back. And I warn your clientele the same recourse!! read more

Just came in to browse the store. None of the workers gave me any problems. One of the workers went out of his way to greet me and suggest a couple of shoes for me to try on. Would definitely come back to purchase shoes at this store. read more

Great store. They had a fantastic shoe selection. They were a great help and I was in and out very quickly. Shop here they're worth it

So I went to look for some combat shoes and decided to go to this location since it's pretty close to me. As I walked in, the lady kept following me around like I was a criminal or something! It was very uncomfortable to focus and take time to find what I was looking for and finally left. Because of this lady following me, the store lost business! So unprofessional of her. I do want to point out that there was a few more people there but she only followed me! WILL NEVER GO BACK TO THIS PLACE!!! read more

Do not pay with Credit or Debit card, they will try to charge your card twice, it happened to me and 3 others in one day, lucky for me my bank was on top of it even before I was...The old man pulled my CC out of the machine before the transaction was finished and they had to do the whole transaction over....I thought something fishy was going on, but when my bank called an hour later they had attempted to charge my card twice for the same amount....Also my shoes rang up $20 more than the posted price , before taxes, all of this and I find out the same thing happened to three other people the same day leads me to believe that this is NOT a reputable bussiness. read more

Going to Shoe City today was literally the highlight of my whole day! Went in looking for all black Nike's and found the perfect size no thanks to Neena! She was great with helping me out. Walked in wanting one pair of shoe and walked out with 3 pairs!! Thanks Neena and Kadar for your awesome customer service! Will definitely be coming back for more shoes here! Highly recommended for great customer service while shopping for shoes, boots, socks, backpacks, etc.. If you make a purchase you can spin the wheel and maybe you'll be a lucky winner like I was! read more

Shoe City - Shoe Stores Near Me - Long Beach, California

Stopped by this store today to purchase a pair of converses for my daughter. I usually buy our chucks at the Converse Warehouse at the Block in Orange but this location is close to home so I figured, why not. My 3 year old instantly fell in love with a pair of hot pink high tops that were displayed on the shelf. So I find her size, open up the shoe box to find a dried up biscuit sitting on top of the shoes. Yes ....a biscuit. I didn't even care to look at anything else in the store, I walked out. read more

Went in 5 mins before closing and the 2 men working were very helpful with great attitudes! Left with a free basketball that I won on their prize wheel.. read more

I was hoping to find new shoes for my boys but the selection here is very limited. They didn't have many Velcro shoes and the ones they did have were geared toward very young children. I think the larger selection was for adult males. Even though there were three employees working at the time we didn't get much help. I probably won't be returning due to the limited selection and stock. read more

Let me start off by saying this store is very clean and organized a bit pricy but what isn't so pricy now in days . So why the three stars ? I'm giving this shoe city two stars because the store manager and a employee where watching and following this lady and her kids around the store everywhere she went they went now I can under stand that kids miss behave and that people have probilly gone into the store and stolen but the kids were not miss behaving and they sure where not steeling I walked pass the lady a couple times and I could tell she felt very uncomfortable they also watched me like Hawk and followed me around the store . Probilly won't return to this store due to the fact that I was a customer in the past and in the past they have done the same thing . read more

Came here to get shoes for the kids before school started this semester. With 20 minutes before they closed I rushed in to find something quick. It's a good place to find something on sale quick of moderate quality. But 10 minutes before they closed the Main guy started eyeballing me and frequently asking me if I found what I was looking for, not if I needed help looking. Dang, don't you want my business. I am shopping with two kids here and I still have 10 minutes, chill out! I got what I needed but the rush, rush atmosphere was a little much. I won't be back. read more

Came in here to see what kind of selection they had for Vans and the selection was pretty decent. I got myself a pair and as I was paying I asked the nice guy at the register if the A/C was broken. He said no, the owner didn't want to run it because sales were down at their store. I thought not only does this guy have to deal with a stifling hot store, so does the paying customer. Shame on the owner, read more

Everytime I come in here, I never get a "hello, let me know if u need any help". I just get a stare like im about to steal something. I dont come in looking all raggety either. Its a very horrible feeling to be eyed like that. Big turn off to buy something here. I think I need to find another shoe city thats not like this. I was about ready to ask the woman worker if I could help her with something, even though it should be the other way around. read more

I was not expecting to see the bad reviews when I was about to write mine. When visiting LB my step daughter needed a pair of shoes so I remembered this spot. We came right before closing on a Saturday. We were greeted at the front door and directed to the children's shoes. We found some Nikes that she liked after digging around for her size. She tried them on and we picked up some socks as well. Prices were more expensive than what I'm used to now in Texas (no specials or b1g1) but it all worked out. Make sure you spin the wheel before you check out to try to get your shoes free. read more

I come to this shoe city about once everything three months to buy work shoes and have always had a pleasant experience. Yesterday December 27th,2016 I watched a customer scream at the employee By the name of Kadar. I felt so awful for him!! He remained calm, professional and respectful all while getting yelled at by a psycho lady. The entire store can hear her yelling. Her issue was that she wanted to return an item and get cash back for it instead of it going to her credit card. Kadar kindly explained to her that it is company policy the returned item must go on the same credit card (hello lady, common sense to avoid fraudulent charges). I admire Kadar's calm professional state cause if a lady spoke to me like that, I would've kicked her a**. Great job to the employees here ! read more

Came on a Sunday afternoon to shop for my mother's birthday present and my experience was horrible. There was no one in the store and the workers were just standing around. Not even a check up to see if we needed help or had trouble finding certain sizes. I can go on to tell you about the remainding time we spent in the store but this place is definitely lacking customer service. Maybe if u helped your customers you might have more foot traffic in your store. Just saying read more

There is no sense of organization or any type of system here. They are over priced and not worth it. The customer service is non existent and when consumers are looking for products, it is expected that some type of customer service is given. read more