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    Shoe Station

    2.8 (13 reviews)
    Closed • 10:00 am - 9:00 pm
    Updated 2 months ago

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    Initial email of damaged shoes

    Wanted to buy my daughter some air max's for school. We live in Oregon and found shoe carnival online and since Idaho is just next door it felt safe/reasonable to order online. I found a super cute pair for her and grabbed myself a pair in the same transaction. They arrived on time and her pair was perfect. I could tell my pair had been worn as they were already laced/no paper inside when I opened the box but no biggie- likely just from someone trying them on in the store. So I started to re-lace them the way I like them and that's when I noticed the loop on the top of the tongue that holds the laces in place was completely ripped on one of the shoes. So, I emailed the customer service department for remedy and sent images immediately and that's when I quickly learned who I was dealing with from a professional stand point. Three emails in and "Gurjant" kept demanding more photos. I had documented the damage in each communication but he still kept saying he needed "more images" before elevating my claim to corporate. I finally satisfied his photoshoot demands and he offered to exchange them. Great. I replied asking him to send me a pre-paid shipping label and a replacement pair and once I had them in-hand I would send the damaged pair back. Since they can't re-sell ripped/garbage shoes, I felt there was less risk on their end compared to me sending the shoes back while they still had my money based on the shady customer svc I'd experienced thus far and I didn't have a lot of trust in who i was dealing with. Shocker, Gurjant declined this exchange. Wanted the shoes before sending out an undamaged pair putting all the risk and burden on the customer for an issue that was their fault to begin with. Once I read that I told him I just want my money back. I'd send them the shoes for a full refund and go purchase an undamaged pair somewhere else but I wanted him to agree to a refund in writing while copying in his supervisor to which I've yet to see a reply. I've spent too many minutes out of my life that I'll never get back trying to just get this company to take ownership of their mistake and make some good-faith effort to remedy the issue that was their fault. I'll never buy from this company again. There's too many great stores with decent people representing them to deal with a dumpster fire like shoe carnival.

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    3 months ago

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    2 years ago

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    1 year ago

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    2 years ago

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    2 years ago

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    15 years ago

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    7 years ago

    It's not a huge store, but they always seem to have the top-reviewed shoes at really good prices. And the staff are friendly and helpful.

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    8 years ago

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    5 years ago

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    9 years ago

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    12 years ago

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    11 years ago

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