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    Shirley Duke Shell Center

    4.4 (60 reviews)
    Open 8:00 am - 5:00 pm

    Services - Shirley Duke Shell Center

    Check engine light

    Engine oil light diagnosis

    Auto general diagnosis

    20 More Services

    Auto noise diagnosis

    Tire Pressure Monitoring System diagnosis

    Auto no-start diagnosis

    Auto vibration diagnosis

    Auto diagnosis or inspection

    Auto pre-purchase inspection

    Auto maintenance

    Oil changes

    Auto repairs

    Auto brake repair

    Auto engine repair

    Auto exhaust repair

    Auto HVAC repair

    Auto steering and suspension repair

    Auto transmission repair

    Auto wheel and tire repair

    Routine automotive maintenance

    Transmission leak inspection

    Tire installation

    Tire repair

    Shirley Duke Shell Center Photos

    Recommended Reviews - Shirley Duke Shell Center

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    2 months ago

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    4 months ago

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    11 months ago

    Excellent customer service! Especially like Steve's daughter inspecting my car! Very attention to details and courteous!

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    1 year ago

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    2 years ago

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    3 years ago

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    3 years ago

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    4 years ago

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    6 years ago

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    5 years ago

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    8 years ago

    Business owner information

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    Steve C.

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    7 years ago

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    4 years ago

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    Steve C.

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    8 years ago

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    9 years ago

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    8 years ago

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    10 years ago

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    14 years ago

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    Steve C.

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    16 years ago

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    10 years ago

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    Steve C.

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    4 years ago

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    Steve C.

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    8 years ago

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    12 years ago

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    7 years ago

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    15 years ago

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    8 years ago

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    8 years ago

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    8 years ago

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    6 years ago

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    9 years ago

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    10 years ago

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    8 years ago

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    13 years ago

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    10 years ago

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    9 years ago

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    9 years ago

    Steve is very low pressure and wants to do his best for you. He's working thru some issues with my Cadillac with me step by step

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    11 years ago

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    14 years ago

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    8 years ago

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    7 years ago

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    Page 1 of 2

    Ask the Community - Shirley Duke Shell Center

    Review Highlights - Shirley Duke Shell Center

    I probably used Steve's shop for all my car repairs over a 8-9 year period and I was always satisfied with the work.

    Mentioned in 29 reviews

    Read more highlights

    Ben Nielsen's Alexandria Automotive - Bill of what was charged. Unwanted service and an extremely high fee just to tell me what I already knew.

    Ben Nielsen's Alexandria Automotive

    (30 reviews)

    The good is that thus far my vehicle has been fixed. The bad is that service took longer than…read morepromised, communication could be better, what seems like predatory charges for unnecessary fixes, and surprise junk fee at the end. Relatively comparable to most experiences with mechanics these days though.

    Brought in my 2014 Volvo S60 for an oil change, state inspection, emissions test, and to fix the…read morecheck engine light that would've made me fail said emissions test (the code read that my air flow was too lean in my fuel). Problem number 1: the "complimentary inspection" was free, however them actually diagnosing the problem was a whopping $219.46. So, then the inspection was not free at all. Problem number 2: the quoted me at $2900 dollars to do the bear MINIMUM of repairs (air/fuel induction service, replacing an 02 sensor, MAF cleaning). Took it to another place, and I only needed to do ONE of those things for $300. Problem number 3: They insisted on me replacing my crankshaft main oil seal which would have cost me another $5000 dollars. Problem number 4: when I said this was way too much money for what I needed as I stated when I walked in that I only needed whatever had to be done to pass inspections and testing for registration and that I would come back to get my car, my Lyft to get there that is supposed to be paid for was not. They did pay for my one home, but not for the one back. Problem number 5: I only asked them to look at 2 specific things, the oil and my O2 issue, however they decided to also try having me pay another $10,000 in preventative maintenance services. problem number 6: They performed a service without asking me when I had clearly told them not to perform any service on my car after they provided the prices to me. However, they still performed the oil change anyway and charged me $119.95 for it. So despite me not wanting ANY service done, I still had to pay $389.53 just to get my car back and take it to another place. I simply cannot recommend this business to anyone when this is the kind of treatment and prices. If I had gone along with their business they were providing, I would've paid for more money in services than I would have just buying the car. I bought this car for $14,000. They were wanting to have me pay over $1500 more than what my car was even worth when I had purchased it. Save yourself the headache and wallet pain and go somewhere else.

    Ben Nielsen's Skyline Automotive

    Ben Nielsen's Skyline Automotive

    (120 reviews)

    I really can't say enough about how amazing Ben Nielsen and his entire team over at skyline have…read morebeen to me and to my family. My Audi Q7 broke down last week and was inoperable for six days. Ben took my call and kept me calm and focused while we tried to figure out what exactly was going on with my suv. After a few minutes on the phone we thought it was best to have it towed to the nearest shop a few miles away (by the way, this was an evening/after hours call). Ben helped get me a tow and offered to send me a car to be driven home. I opted to walk down the street to a local restaurant to take advantage of my stranded situation (that's an entirely different story). Back to my review. The next morning the Nielsen team helped me understand what was going on with my suv, the options available to me, and provided a detailed break down of the costs associated with the five years of neglect and work needed to be sone to my suv. The number was a big number but there is a cost associated with having skilled technicians on staff to do the work and do it right. I was ok with this and they were kind enough to work with me on the price. Through the entire process, Ben and his team kept me in the loop at all stages of the service, until my car suv was ready for pick up. I recommend anyone looking for a hard-working, honest team to service your car or SUV to look no further than Ben Nielsen at any of his locations. My wife and I often use one of their locations in Alexandria on Colvin street because it's closer to home, but when my Audi broke down, skyline became the best option. There's no financial incentive for me to give this review only the gratitude, gratefulness, and my overall desire to thank the team for what they did. Thank you Ben and the Skyline team!

    I don't write reviews, but today I feel I have to. I have taken my 2004 Jeep Grand Cherokee to Ben…read moreNielsen Skyline Automotive for several years. Sometimes the work is fine and sometimes its not. Too often I drive out with a new problem that I did not have before. A year ago this happened with the Steering Gear Box, which started making a grinding noise as soon as I left the lot. I had to bring it back and pay for a new one. Today, I brought it in for a few minor issues and an inspection and oil change. I also asked them to look at the rear end because I was sometimes experiencing a light "clunk" when I would drive over bumps. They told me the rear differential was making that noise. It seemed odd to me that the rear differential would be the cause. So I told them it was not a big enough issue at the moment to justify $3,000 for a new rear differential. I drove it home and - voila - the rear differential is now making a grinding noise (it was not before). The clunk is still there, but that is not on them. I am not going back because I never know if I am going to drive out with more problems than I came in with.

    Shirley Duke Shell Center - autorepair - Updated May 2026

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