1. Shipment Solutions Hub

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Lincolnshire, IL

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Shipment Solutions Hub

1.0 (1 review)
Open • Open 24 hours

Services - Shipment Solutions Hub

Drive-away vehicle shipping

Enclosed vehicle shipping

Open top vehicle shipping

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4 years ago

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Montway Auto Transport - Car

Montway Auto Transport

(2.3k reviews)

Their prices were reasonable, but I found their organization and communication to be subpar. I had…read moreto call multiple times to coordinate pickup after I learned they messed up my pick up date. Thankfully, the driver we were assigned, Barry (Barry 97LLC), was really great. He was responsive, accommodating, and kind. I also appreciated his transparency. My car was delivered intact without any issues a week after pickup.

Our experience with Montway Auto Transport was extremely disappointing. We paid $3,229 for enclosed…read moretransport of a 2024 Porsche 911 from East Hampton, NY to Beverly Hills, CA, with an estimated 7-9-day delivery. Instead, Montway arrived with an open trailer without disclosing this beforehand, transported the vehicle to New Jersey, and left it at a facility for 8 days!!!--something we were also never told would happen. Communication throughout the process was astonishingly terrible given their reviews online. We later learned from the supervisor Lily that the original carrier had missed the pickup, yet Montway never notified us. I repeatedly requested updates and calls from supervisors that never came. The supervisor Lily ultimately acknowledged that mistakes had been made and that we had been misled regarding both the transportation arrangements and delivery timeframe. She also acknowledged that she was going to do everything in her power to assist in a refund, but the vehicle would need to be delivered first; which made zero sense. The vehicle was finally delivered on September 14, nearly three weeks after booking. After delivery, Lily with Montway told us she was working on a 50% refund, despite everything that occurred. They ultimately did not issue even that refund; their offer $100 credit..... and we declined. Lily said, it was the best they could do... The best thing THEY could have done was do the right thing considering the mistake after mistake after mistake they made. Between the undisclosed open transport and storage, significant delays, lack of communication, misleading information, and failure to honor even their proposed partial refund, this was a horrible and unacceptable experience. I would not trust Montway with a high-value vehicle EVER again.

Shipment Solutions Hub - vehicleshipping - Updated October 2026

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