John Shipley is a standup guy.
I've owned my BMW 535i for 11 years and always took it to the dealership for service. Over the last three years, my trust in the dealer faded quickly. A recent issue with my car became the final straw, and I knew I needed to find another shop -- something that felt like an overwhelming task.
I stumbled across Shipley Automotive and read a compelling story about a kid who fell in love with BMWs and worked hard to learn everything about the brand. After reading that, I decided to take a chance, and I'm glad I did.
John has an honest spirit, and you can feel it the moment you talk to him. He fixed my car, handled my inspection, and had me back on the road without any hassle. I believe the quality of work is great! As long as I own this BMW, John Shipley will be the one servicing it.
Most recently, John followed up with a text asking how the car was doing. Maybe it was automated, but it felt far more genuine than the typical dealer surveys designed to boost staff evaluations. It felt like John was sincere and personal.
John, stay true to your service model. When you build trust the way you do, you earn real loyalty -- the kind that keeps 80-90% of your customers coming back!
Thanks, JB read more