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Sterling Transmission Center

5.0 (2 reviews)

Services - Sterling Transmission Center

Auto transmission repair

Transmission leak inspection

Sterling Transmission Center Photos

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3 years ago

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8 years ago

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Garage Guys Automotive - Dirt

Garage Guys Automotive

(30 reviews)

Went in for my regular oil change and Mr. Jay did a great job. Thank you! I have been a customer…read moresince 2022, and have always received exceptional service here. They always thoroughly explain any recommended services, which I really appreciate. I trust them to help me keep my vehicle in great working order. I highly recommend this shop.

Hmm. Lets start this lonnng review from start to finish. I wish I would've read the existing…read morereviews first. I took my car in on a Thursday afternoon around 430'ish. Abdul proceeded to ask me where I purchased my vehicle from and I thought that was irrelevant. I mean, if you wanted to know that bad you could look up the vin history. Im not into bashing other companies to another company, even if they sold me a faulty vehicle. It also had nothing to do with my a/c not working. They asked me several times did I want a ride home and I declined each time. The next day (Friday) I received automated text updates from the shop to keep me informed. I then received a phone call from Abdul explaining everything over the phone. No issues yet. I receive about 3 other text updates and then the estimate of $1511 and some change. Once I spoke with Abdul I approved the invoice and he informed me that he did not think my car would be ready before COB Friday. I had 2 events to attend but getting the car fixed was wayyy more important. I received a phone call at 4:44pm on Friday stating they were closed on weekends but my vehicle would he ready on Monday. On Monday morning is when I received the text msgs below from Abdul. I was not pleased with knowing my vehicle was indeed finished on Friday. I had to ask a family member to drive me around to finish some much-needed errands on Saturday and that could've been avoided. When I picked my vehicle up it was dusty and had some sort of debris all over the seats, floor and dashboard panel. My vehicle was cleaned the day before I took it to them. Even for them to tell me they washed it was insane so perhaps they sprayed the outside with water but the inside was still dirty. I paid (They do offer a 10% yelp discount on parts not labor) and the guy that took the payment was very nice. I didn't realize Abdul was even in the building until he got up and walked out once he was asked how to apply the discount. Again, no acknowledgement to the customer and no apology. It's very hard to find a reliable automotive shop, let alone a car dealership with integrity, ESPECIALLY for women. I was bummed that the customer service did not live up to my standards. Hopefully, by the looks of their other reviews they will figure it out. I gave 1 star because I was misinformed about the time my vehicle was complete, my vehicle was returned filthy and the fact that the a/c issue is not fixed. It takes my car at least 10 minutes to get cold with it blowing on max. First impressions matter and equals lifetime customers. The employee even asked me to complete a review, so here it is. Im going to give it another day and if it still reacts the same, I will be returning my vehicle back to them unfortunately. Ive had to take my car back to them two more times after my initial review because my a/c still was not repaired. I came back to do an update. After my initial review, the owner contacted me. Needless to say after bringing my car back another 3 times, it was finally repaired properly. Justin was EXTREMELY helpful and nice throughout the entire process. They redeemed themselves and made it right. 3.8 out of 5

Sterling Transmission Center - transmissionrepair - Updated May 2026

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