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    Shinola

    3.6 (27 reviews)
    Open 10:00 am - 8:00 pm
    Updated 1 month ago

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    Reviews With Photos

    Nicole E.

    Decided to come here to get the watch battery replaced for my hubby's watch. I am not used to watches that don't wind themselves perpetually. I should ask if they make such a watch here at all. This is second time we have had to replace the watch and it's a nuisance since it's not something you can easily do yourself at all. There are videos, but not something my husband wants to take on at all. The Troy location is more convenient, since there's a parking lot dedicated for the stores. We bought the watch at the D location. Notifications go to an email, it's automated when it's complete. The staff were able to look up our name to get info about the battery from our Detroit trip at least $25 for the watch battery and takes a half hour. You can pay when you drop off or when you pick up the watch when it's done. The watch was done in a half hour as estimated. Pick up at one location and then the front staffer had to have someone else take me to a wall register to cash me out. He told the previous customer he can't leave the front at all.

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    3 months ago

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    3 months ago

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    4 months ago

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    3 years ago

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    2 years ago

    Fantastic customer service and the staff is very knowledgable. I really appreciated having Tyler and Ella help me out

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    5 years ago

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    6 years ago

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    Ask the Community - Shinola

    Review Highlights - Shinola

    Not only did she help me find the right band for my Runwell 47, she personally brought it to me, sized it and it is PERFECT!!

    Mentioned in 2 reviews

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    Albe's - Albe's new location as of Aug 1st 2016

    Albe's

    4.2(38 reviews)
    2.0 mi
    $$

    I've been coming here over 25 years. just recently bought my son a BMX bike and decided to buy…read moremyself another one. When I had issues with the bike these guys didn't hesitate to repair everything at no cost, including giving me a new set of cranks without me paying a dollar, and they have always been willing to put in extra effort to make sure you leave with satisfaction in your visit. I wouldn't trust any review that's less than five stars when it comes to this establishment.

    With the first order I purchased was a custom wheel, it took a little while but I was patient being…read morethey laced up the wheel for me and helped me pick the right sizes of spokes and what not. With the second order, I purchased forks and two tires. Didn't receive a tracking for a few days called multiple times...I ordered on a Friday at around 12:30am...didn't hear about anything Monday or Tuesday so I decided to call. They were saying that I could receive the items the next day or Thursday at the latest. I still didn't get a tracking number by Wednesday so I called again, they said the order was delayed because they didn't have one of the tires in stock...then, I got a tracking number. The tracking number said arriving Friday...it is now Friday and I have received a package. I opened this package up and it's just the tires...WHERE ARE MY FORKS?!?! The package was delayed BECAUSE OF THE TIRE!!!! I should've received the forks FIRST! As this was a 1 of 2 package...the tracking number was not provided for the forks. I called and the guy said he'd provide the tracking number right away....two hours went by and still no tracking. I decided to call again and he was making excuses for not sending the tracking. The status still said the forks weren't even processed for shipping and I asked if he could accommodate me by replacing one of the tires with a different color because it turned out that the shade of green that this tire was was not to my liking. I was asking him to send out a different color tire with the forks and a return label so I could send him the green one back, this was a MAJOR problem for him as he was acting like I was going to rip him off. I had spent over $600 in the past two weeks as a first time customer and he wouldn't help me with the tire...that was how I was treated over a $30 part when I spent over $600. He was saying it was my fault for choosing economy shipping but I only chose that because another employee said it would make a difference even if I chose the $50 extra shipping....so they lost my potential as a frequent returning customer. I should've received the forks first because it wouldn't have been a big deal to grab a different tire. These forks are specific for my frame and were $50 less with albes but now I wish I would've just ordered from source/sparkys to spend that extra $50 for better service. June 21st is tomorrow and it was my goal to have this bike put together by then, but albes has failed me. I've spent the last month collecting all these parts separately for my complete custom bike. There's no reason for lack of communication or for an order to not even enter transit until a WHOLE week later. Source/sparkys and eBay will be my go to vendors from now on, as for albes is dead to me.

    Photos
    Albe's - Clothing, BMX Bike parts and Skateboards goods.

    Clothing, BMX Bike parts and Skateboards goods.

    Albe's - Bike purchased there

    Bike purchased there

    Albe's

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    K L M Bike & Fitness - Tuned up and ready to go!!!  Really?

    K L M Bike & Fitness

    3.1(33 reviews)
    6.2 mi
    $$

    I went into this store today with my son to get him a nice $300+ Specialized bike for his birthday;…read moreand as you can see from my profile picture I am a black woman. A black woman that lives in this neighborhood. I entered the store and was not greeted by a soul. I inquired if anyone was working - no response. Another customer stated the two guys staring at me behind the counter were working, they never opened their mouths. Turned their heads and continued to talk to one another, the female employee stated something along the line of her being unavailable and the men could assist us. They never came over. I walked to service and asked another employee why we weren't being waited on, he was perplexed and stated he didn't understand why they hadn't come over. The white people in the store had been greeted and waited on, and happily shopping. We stood there with a bike picked out ready to be assisted and never ever had the courtesy of being checked out. Without words, it was very blatant our black business was unwanted. I even inquired again before leaving and they literally stared at me like mutes. Disgusting. Racist. Despicable. Will never ever support the "privileged" KLM Bike & Fitness at any of its locations. If zero stars was an option I would put that and just so you all at the store are aware I will be putting in a complaint with BBB and I will push for an investigator to visit your store and conduct a field experiment regarding overt and subtle forms of racial discrimination/"retail racism".

    Wow, talk about impressive. Had my bike serviced here. Not often that I am this impressed by great…read morework. I wouldn't consider going anywhere else now.

    Photos
    K L M Bike & Fitness - They assemble and repair your bikes on site.

    They assemble and repair your bikes on site.

    K L M Bike & Fitness - We have been here for over 20 years!

    We have been here for over 20 years!

    K L M Bike & Fitness

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    American Cycle & Fitness - Welcoming customer service.

    American Cycle & Fitness

    3.7(64 reviews)
    3.7 mi
    $$$

    We went for the first time last Saturday and it was super busy and Dan was helpful but he was…read morejuggling several of us at the same time. We tested out some hybrid Treks but weren't certain which ones we liked. My husband tried both the hybrids as well as road bikes. Dan was super patient and helpful to us. We went back again today and was helped by Rick. He was attentive and on the ball and helped set us up on several types of bikes today to test out. We tested out the Electra's, then the Townie and finally the electric bikes. The Electra bikes were unbelievably comfortable and far as ride and overall comfort and fit, as well as ease of gear switches, all internal to the bike and done with twist of the handle grip. The Townie was a stiffer and rougher ride. The electric bikes were exhilarating and fun for sure, but pricey. I rode and electric Townie bike that was about $2,600 and my husband tested out an electric bike by Townie that costs $4,600, their higher end model. It was most noticeable during the turbo setting. There is also the Eco, touring and sport modes as well. I preferred and felt the biggest impact during turbo. I am most swayed by the true comfort ride of the electric cruiser 7, by far my favorite of all of the bikes I have tried out so far. Think I found the winner.

    The shop was pretty empty when I arrived. I was quickly greeted and said what I was looking for…read more Daniel Horsley (he gave me his card so that if i decided what I wanted I could call the shop) helped me out and made some suggestions without any pressure to buy. I didn't end up buying but it was an overall enjoyable experience. They had social distancing markers, all of the staff were wearing masks and you have to wear a mask to go in.

    Photos
    American Cycle & Fitness - We are now proud to offer Shinola Detroit products!

    We are now proud to offer Shinola Detroit products!

    American Cycle & Fitness - Impressive store!

    Impressive store!

    American Cycle & Fitness - Come Visit!

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    Come Visit!

    REI - A full cart from the REI anniversary sale!

    REI

    3.4(63 reviews)
    2.6 mi
    $$$

    On occasion we come here to shop. I like to sip water all day long. I take an insulated cup to…read morework, I use one at home, I even like them on road trips in the car, so I was looking for another good cup to add to my mix. I heard Yeti was a great brand to keep the water cold for a very long time. I have been looking for a color I liked and found a nice red one here called Harvest Red. I do not think Yeti is discounted very often, so I probably just paid they typical price, but I liked their assortment. Their customer service was really good. Many people talked to me to make sure I found what I needed and they were all very friendly and personable. They do ask you to join their club. I do not buy enough for it to be worth my while but it seems like a decent deal if you do buy here often since it is one fairly small payment for life and allows you to accumulate points or get a discount. They have a small but nice shoe selection, and I like the clothing selection as well. If you are interested in a smaller, less overwhelming sporting goods shop, this is a nice one.

    My daughter has a membership with Rei, so we visit every now and again. I use a mobility scooter…read more While they do have automatic doors, the button on the inside door is so far back in the alcove, that I hit it and could not get turned around before the door closed. There were many areas that I was not able to get to. The socks, which is what I came for, are on a wall at the back of the clearance area. The floor was so covered in merchandise and the displays were so close together, that I could not get near them. The clothing aisles were all diagonal and impossible to navigate. Lastly, and most upsetting to me, my daughter and I were checking out at the same time and her cashier was really pleasant, greeted her warmly and kept up a stream of converation, but the one that waited on me was rude and barely spoke. I can't say for sure that this was due to my disability, but what else am I to think? Evidently Rei doesn't care for disabled people. Or maybe they think that people with disabilities do not need active merchandise, so they don't have to cater to them. Either way it was sad to be treated negatively just because I have to use a scooter to get around.

    Photos
    REI - Walking in

    Walking in

    REI - Front door

    Front door

    REI - Front

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    Front

    Main Street Bicycles

    Main Street Bicycles

    3.3(14 reviews)
    12.5 mi

    I came in for a quick repair on my bike. My bike isn't the top of the line and I could tell that…read morethis bike shop had some pretty high end bikes. But they didn't treat me any differently for having an older style bike which I appreciate. Chris helped me with my bike got it up and running very quickly and treated me very well. He even held the door open for me to get the bike into my vehicle. I really appreciated that . I felt attended it to from the time I came in to the time I left. I've been to other bike shops that treated me poorly and I really appreciated the good customer service they all gave me.

    Disappointed with my experience with Main Street Bicycles. Originally took my bike there because of…read morea couple broken spokes. I was initially a little turned off that none of the employees were wearing masks - even though most of the customers were. But, they told me they'd take a look at my bike -- and let me know a few days later that two spokes would need to be replaced. I picked it up a week or so later (again - no masks) and it seemed to be okay. A few weeks later - more broken spokes. Took it back in (this time masks - at least for the counter people)... got a call a few days later and was told the entire wheel/rim needed replacing due to corrosion. He apologized for not catching it earlier... and did a complimentary fix on the spokes this time. I ordered the new tire/rim a few days later and was told it would be in in about a week. Three weeks later - I've heard nothing. I get it, the pandemic has slowed things down... but 3 weeks vs. the 1 week I was promised was a bit much. So I called and was told it was back ordered. Again, I understand that -- but, I feel good customer care would've called me around the initial estimated date. -- Shortly after I left this review, I received a message from Anne Marie Gealy: "We are sorry you felt it necessary to bash us. I'm sure your perfection will overcome any issues you have with any other issues ahead" I didn't bash Main Street Bicycle. I left an account of my experience there. I feel it was polite and true. I am disappointed about my experience there and hoped my review would help improve the experience there. I feel my review was fair and explained the issues I had with the shop. Mrs. Gealy's accusation is unfair and her brash response is undeserved. Instead of contacting me to address and maybe fix these issues would go a long way to turning a bad experience into a good one... instead, my already disappointing experience with this bike shop sinks even lower. So if you want a shop to not properly diagnose your bike, "fix" your bike for it to have the same issue a couple weeks later --- when you'll have to throw more money to get it fixed properly... then have one their people attack you in messenger... then Main Street Bicycle is for you!

    Photos
    Main Street Bicycles

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    Shinola - leather - Updated May 2026

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