I recently purchased a Lana shoulder bag to finally replace my wife's current boutique exclusive Coach. It's been over 10yrs since I bought her that beautiful Coach bag at Sommerset Mall and was treated so kindly by the staff there. I've tried giving her other handbags as gifts, but every other bag since then was not as perfect as her Coach. So this year, with my shopping for my wife all done, I stumbled onto the Lana shoulder bag and could not believe it. The Lana was everything that my Wife loves and I finally found it for her, in 1 perfect shoulder bag. I worried it was too expensive but this was IT, so I hurried up and selected overnight delivery (around noon on a Wednesday). I could not believe my luck, after 10 years I had finally found the perfect replacement and my Wife was gonna love it (even if our bank account didn't).
Late Thursday, I had not seen any movement on my overnight transaction and called Coach. To be short, I called Thursday, Friday, Saturday, Sunday, and Monday speaking to a manager every day. All 5 days, these manager all told me "their shipping warehouse did not have a telephone to call", so they could call someone to help find this overnight delivery. All 5 manages, each day, assured me
they were sending an emergency alert email to a special team at the warehouse and they would help me by getting the email and responding to it. (Because they do NOT have a phone). I reminded them that waiting on an emergency team to investigate my package wasn't helping my overnight missing package dilemma. All 5 managers again assured me THE SHIPPING WAREHOUSE DOES NOT HAVE A PHONE.
During this 5 day work week I spent working for Coach, I was also barraged with email and texts from Coach and how their shipping window was still open.
Well now it's late Monday, approximately 5 days after I placed the 24hr overnight order and my Wife does NOT have the perfect replacement purse. Allegedly fed ex has it. The point is, 120 hours later, not 1 person from Coach could pick up a phone and call someone in shipping for me. I purchased the same bag within that time frame just to show items shipped from the same warehouse, afterwards and quicker, proving they simply lost it for a few days in their warehouse, and myself, nor my wife's happiness was worth the cost of a phone call.
Coach could not pick up a phone and call someone in shipping for me. I purchased the same bag late Friday and it shipped from the same warehouse, quicker, proving they simply lost it for a few days in their warehouse, and myself, nor my wife's happiness was worth the cost of a phone call.
One phone call? Nah, your Wife is not worth it, is what they're saying when their mouse clicking Teams impersonating problem solving! read more