Do not use their service! Waited for more than 30 minutes after the scheduled time and the owner basically hang up my phone call. Then she cancelled the appointment for good. You can see that this is basically the problem with other people too. If you want to wait there for something that never come, this is your choice read more

The owner, Gabi Munoz, scheduled an 11:00 appointment with me to come to my home, assess my needs, and provide a quote. I texted her when she hadn't shown up by 11:15 to ask if everything was okay, but got no response. I called her at 11:20, only to find out that she was still in Earlysville (30 minutes away). Was she ever planning on calling to inform me? Hard to know. The lack of accountability and professional courtesy was stunning. read more

Needed to have carpet cleaned on move-out as part of lease agreement. Although their price was roughly half what it would have cost to have someone else do it, and the work they did was fine, it's next to impossible to get Gaby to show up to give a quote and she's not easily accessible via phone either. She stood me up 3 times. The first she was supposed to show up between 430pm and 5pm to give me a quote. She never showed up, then called at 730pm and laughed that she was in Palmyra and had no service. The second time was after Sam came to clean the carpets and she was supposed to meet me at 6pm for the inspection and receive payment. I waited for 35 minutes this time, texting her repeatedly while I waited. Finally I called and she answered and then laughingly told me she had gotten busy in the office. The last time she was to meet me, yet again, to receive payment. I waited for almost an hour before I left. She called twice within 20 minutes of me leaving. In the end, the carpets looked fine, the cost was very reasonable compared to others, but their communication and timeliness are awful. read more

I'm so glad we found a shining clean. After trying a few different companies in the area that left us less than impressed, we were starting to lose hope. We love Ms. Gaby and her crew. They are affordable, reliable, and very professional. My house is always spotless when they leave, and they never complain about the pounds of dog hair our German shepherd leaves for them. Best cleaning service in Charlottesville, hands down! read more

Terrific work! They showed up on time and left my home looking fantastic and in immaculate condition. Everyone was very helpful and they made sure the whole job was done properly. The quality of their work was top notch. read more

Do not use this company! We've used them three times, and have attempted to use them four times, and evey single time there was an issue. The first time they were an hour late, did not call me to let me know. Instead, I had to call multiple times. Gabi blamed the gps for taking her out of the way. Ok whatever. The second time they were 1.5 hours late even though I had called and confirmed that morning that they would be on time. I called Gabi multiple times, got no answer for over an hour, finally got ahold of her and she said they were "running behind" and she knew that in the morning when she confirmed that they'd be on time but still did not tell me they would be late. Why did Gabi never call to tell me they'd be late? Why did I have to call multiple times?? The third time they were miraculously on time, but stayed less than an hour to clean a 3,500 sq foot house. They left the carpets noticeably dirty. Gabi, the owner, offered no apology or solution. Then today, giving them one more chance, they never showed up!!! I called and texted the owner multiple times, no answer. Finally over two hours later she texted saying she had no service. After asking 10+ times why no one showed up, she texted two more times saying she had no service. Um ok, that does not explain why no one from your company showed up for a scheduled time... seriously, I don't understand why a phone call or text telling me that you're going to be 1+ hours late or not showing up at all is so hard. I work a 40+ hour job, I volunteer at a shelter, I foster, and I go to school. I have very limited time off. I'm not some spoiled housewife that sits home all day. Having them late or not show up at all every single time is a huge inconvenience and waste if time. I strongly suggest you do not use this company. You would think we'd be done with them, right? Well Gabi finally apologized and offered us a free cleaning. Ok, sure, we'll use a free cleaning (and then never use them again). Since they missed their last appointment, it had been a month since we'd seen them. I texted Gabi multiple times that week and she assured me time and again that they'd be there at the agreed upon time. I know how unreliable Gabi is, and how inconsiderate she is of people's time, so again, multiple times I confirmed. Well the day of the cleaning, less than FIFTEEN MINUTES before the appointment, she called and said they've been busy and aren't coming. Seriously?! Again and again I asked, why, and she just kept saying "yes ma'm." Gabi is incredibly incompetent, rude, and downright ridiculous. She's a horrendous business woman. I told her that this is unacceptable, that they've flaked out on us every single time. So finally after arguing with her for over 30 minutes, she sends a team (over 2 hours late by the way). And then she has the gall to ask me when I'm sending her a check for the cleaning! She truly is something else, and not in a good way. Honestly, I wish we had saved ourselves the headache and skipped the "free" cleaning. I'll also make sure everyone I know who's looking for a house cleaner knows how terrible Gabi and her company is. read more

Mrs. Munoz and her team did an AMAZING job cleaning our home! They were professional, on time and incredibly thorough. Above all, they genuinely care about and respect their customers and the homes they service. I am beyond impressed and give my very highest recommendation. My family and I will always use Shining Cleaning Services. read more

I just want to say shining cleaning company is very good. I am using shining company . I am so sorry I do not have time to write anything else may be next time. Neena read more

Had a deep clean and they did great. Did all the windows, oven, inside refrigerator and microwave. What imptessed me most was they pulled out the refrigerator and cleaned. Would definitely use again. read more

Not worth the money. Moved into a place that hadn't been cleaned properly so all there was for them to do was bathrooms, blinds, kitchen etc. they arrived 40 mins late In fact I had to call to see if they were indeed coming. Two girls and a handler arrived and they didn't appear to speak clear English. They went about the chores like they wished they were elsewhere. I had to have them go over a few things more than once. They chatted a lot in their language in front of me which was rude. I will not use them again. read more

I am afraid I cannot recommend Gaby and her company. My recent experience is as follows: I had used Gaby before and the results were good and reasonable so I called her right away when again I needed a cleaning service; unfortunately this time though I was disappointed. The rental the I own had been left dirty and I needed it to be cleaned quickly, especially an oven that had much burned on grease. Gaby said that yes she would clean all of it, including the oven ("no problem") w/a procedure she called "deep cleaning" but that it would cost $1000. Since I didn't have much time and I was worried about the state of the range I agreed. I came to learn that she sent 2 people for 4 hours to do the job and then, aside from not touching many of the surfaces, nor other appliances, left the oven just as it was! In other words she wanted to charge $125/hr/person and still not complete what she promised. I had to call her again and tell her that I was not going to pay the $1000 unless she addressed all the items that my tenant had taken photos of that were left untouched. She then sent another crew but still the oven was not left as completely clean as she led me to believe that she would be able to do, definitely not $1000 worth! In short I think she over hypes what can be done, is not reliable and is very over priced (the standard is $50-60/hr/person.) I would hope she re-considers her pricing and/or her promises what her company can do or spends as much time as needed to make sure the job is done completely the first time. read more

Do not use shining cleaning services. They clean several apartments in my complex (not mine) and they "accidently" UNLOCKED my door and were proceeding to enter my home. I have no idea how they were able to unlock, but there are reports of THEFT within the company. read more

Not impressed at all. One of the least professional businesses I've ever experienced before. The cleaners showed up two hours late, even after she already had to reschedule the cleaning time that day. When they finally arrived, I was told that the cleaning would take around 3 hours and that she would call or text when it was finished. I left the house for 3 hours, constantly checking my phone after 3 hours was up. After 3 and a half hours and no messages, I went back to the house and nobody was there. When I called the company, there was no response and I didn't hear back from them the next day. It took a week to get a bill and receipt from the company which I needed to show to my landlords as I had scheduled a move out cleaning. In addition, the company only provided a surface clean and didn't take the time to move anything or do any kind of thorough cleaning that you'd expect from a move out cleaning service. read more